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The effects of distributive, procedural, and interactional justice on customer retention : an empirical investigation in the mobile telecom industry in Tunisia
Ammari, Nedra Bahri; Bilgihan, Anil - In: Journal of retailing and consumer services 37 (2017), pp. 89-100
Persistent link: https://www.econbiz.de/10011729726
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Why do online grocery shoppers switch? : An empirical investigation of drivers of switching in online grocery
Reema Singh; Rosengren, Sara - In: Journal of retailing and consumer services 53 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012171825
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Determinants of switching intention in the electricity markets : an integrated structural model approach
Hussain, Shahid; Seet, Pi-Shen; Ryan, Maria; … - In: Journal of retailing and consumer services 69 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013401724
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The influence of guanxi on physical distribution service quality availability in e-commerce sourcing fashion garments from China
Towers, Neil; Xu, Kiki - In: Journal of retailing and consumer services 28 (2016), pp. 126-136
Persistent link: https://www.econbiz.de/10011434125
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Consumer perceptions to support IoT based smart parcel locker logistics in China
Tang, Yuk Ming; Chau, Ka Yin; Xu, Duo; Liu, Xiaoyun - In: Journal of retailing and consumer services 62 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012648962
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Understanding consumers' behavior to adopt self-service parcel services for last-mile delivery
Zhou, Min; Zhao, Lindu; Kong, Nan; Campy, Kathryn S.; Xu, Ge - In: Journal of retailing and consumer services 52 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012132206
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How trust mediate the effects of perceived justice on loyalty : a study in the context of automotive recall in China
Liu, Yang; Cheng, Peng; Ouyang, Zhe - In: Journal of retailing and consumer services 58 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012431630
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Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris; Hoadley, Susan; Hamin, Hamin; Nugraha, … - In: Journal of retailing and consumer services 36 (2017), pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
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Beyond the shadow of a doubt : the effect of consumer knowledge on restaurant evaluation
Naderi, Iman; Paswan, Audhesh K.; Guzman, Francisco - In: Journal of retailing and consumer services 45 (2018), pp. 221-229
Persistent link: https://www.econbiz.de/10011930005
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A field study of customers' switching behavior for bank services
Manrai, Lalita A.; Manrai, Ajay K. - In: Journal of retailing and consumer services 14 (2007) 3, pp. 208-215
Persistent link: https://www.econbiz.de/10003458652