//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of retailing and consumer services"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Consumers' Complaints, the Nat...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
43
Complaint management
43
Dienstleistungsqualität
37
Service quality
37
Customer satisfaction
33
Kundenzufriedenheit
33
Beziehungsmarketing
26
Relationship marketing
26
Consumer behaviour
21
Konsumentenverhalten
21
Service recovery
16
Service failure
15
Customer service
11
Kundenservice
11
Justice
10
Gerechtigkeit
9
Viral marketing
8
Virales Marketing
8
Mobile communications
7
Mobilkommunikation
7
Satisfaction
5
Emotion
4
Ethiopia
4
Online retailing
4
Online-Handel
4
Perceived justice
4
USA
4
United States
4
Äthiopien
4
Brand image
3
Brand management
3
Co-creation
3
Customer integration
3
Kundenintegration
3
Markenführung
3
Markenimage
3
Social Web
3
Social media
3
Social web
3
Word-of-mouth
3
more ...
less ...
Online availability
All
Undetermined
34
Type of publication
All
Article
43
Type of publication (narrower categories)
All
Article in journal
43
Aufsatz in Zeitschrift
43
Language
All
English
43
Author
All
Gohary, Ali
2
Hamzelu, Bahman
2
Harun, Ahasan
2
Karande, Kiran
2
Khantimirov, Denis
2
Pacheco, Natália Araújo
2
Rokonuzzaman, Md
2
Alizadeh, Hamid
1
Altinigne, Nesenur
1
Arikan, Esra
1
Ashley, Christy
1
Babin, Barry J.
1
Bagherzadeh, Ramin
1
Bai, Yanzhuang
1
Baker, Thomas L.
1
Bambauer-Sachse, Silke
1
Basil, Debra Z.
1
Bataoui, Soffien
1
Berbel-Pineda, Juan M.
1
Bicho, Marta
1
Boch, Emmanuelle
1
Borges, Adilson
1
Bougoure, Ursula Sigrid
1
Bozkurt, Sıddık
1
Cambra-Fierro, Jesús
1
Casidy, Riza
1
Chatzipanagiotou, Kalliopi
1
Chen, Ke
1
Chen, Nuoya
1
Cheng, Peng
1
Chih, Wen-Hai
1
Cho, Youngju
1
Cioppi, Marco
1
Claye-Puaux, Sophie
1
Curina, Ilaria
1
Daroczi, Zoltan
1
Dootson, Paula
1
Dorsey, Joshua D.
1
Fan, Xiucheng
1
Fazal-e-Hasan, Syed
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
IZA Discussion Papers
382
Discussion paper series / IZA
262
IZA Discussion Paper
233
MPRA Paper
213
CESifo Working Paper
184
NBER Working Papers
143
CESifo working papers
137
CESifo Working Paper Series
119
CEPR Discussion Papers
92
Journal of business research : JBR
72
Working Paper
61
International journal of hospitality management
55
Working paper
49
Preprints of the Max Planck Institute for Research on Collective Goods
48
The journal of services marketing
43
NBER working paper series
39
Texto para Discussão
38
AGDI Working Paper
37
AGDI working paper
37
Texto para discussão / Instituto de Pesquisa Econômica Aplicada
36
Journal of hospitality marketing & management
31
Journal of service research : JSR
31
ZEW Discussion Papers
31
Documento CEDE
30
The service industries journal
27
CREMA Working Paper
26
CREMA Working Paper Series
26
Discussion Papers in Economics
25
Journal of Institutional and Theoretical Economics (JITE)
25
Discussion Papers
24
Working Paper Series of the Max Planck Institute for Research on Collective Goods
23
International Review of Law and Economics
22
American Economic Review
21
Economics Papers from University Paris Dauphine
21
Journal of Economic Behavior & Organization
21
Nota di Lavoro
21
Working papers / Department of Economics, University of Connecticut
21
IDB Working Paper Series
20
International journal of contemporary hospitality management
20
more ...
less ...
Source
All
ECONIS (ZBW)
43
Showing
1
-
10
of
43
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Product-harm crisis management : time heals all wounds?
Vassilikopoulou, Aikaterini
;
Siomkos, George J.
; …
- In:
Journal of retailing and consumer services
16
(
2009
)
3
,
pp. 174-180
Persistent link: https://www.econbiz.de/10003852517
Saved in:
2
The impact of pre-existing attitude and conflict management style on customer satisfaction with service recovery
Mazaheri, Ebrahim
;
Basil, Debra Z.
;
Yanamandram, Venkata
; …
- In:
Journal of retailing and consumer services
18
(
2011
)
3
,
pp. 235-245
Persistent link: https://www.econbiz.de/10009158885
Saved in:
3
Moderating effect of discriminatory attributions on repatronage intentions
Baker, Thomas L.
;
Meyer, Tracy
- In:
Journal of retailing and consumer services
19
(
2012
)
2
,
pp. 211-217
Persistent link: https://www.econbiz.de/10009522453
Saved in:
4
The effect of justice in the history of loyalty : a study in failure recovery in the retail context
Lopes, Evandro Luiz
;
Silva, Marcos Antonio da
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 110-120
Persistent link: https://www.econbiz.de/10010528597
Saved in:
5
Analysis of the moderating role of the gender variable in service recovery processes
Cambra-Fierro, Jesús
;
Berbel-Pineda, Juan M.
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
4
,
pp. 408-418
Persistent link: https://www.econbiz.de/10009755354
Saved in:
6
Age matters : how developmental stages of adulthood affect customer reaction to complaint handling efforts
Roschk, Holger
;
Müller, Jana
;
Gelbrich, Katja
- In:
Journal of retailing and consumer services
20
(
2013
)
2
,
pp. 154-164
Persistent link: https://www.econbiz.de/10009734329
Saved in:
7
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
8
Please explain why it happened! : How perceived justice and customer involvement affect post co-recovery evaluations : study of Iranian online shoppers
Gohary, Ali
;
Hamzelu, Bahman
;
Alizadeh, Hamid
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 127-142
Persistent link: https://www.econbiz.de/10011528558
Saved in:
9
Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery : an ethnocultural analysis
Gohary, Ali
;
Hamzelu, Bahman
;
Pourazizi, Lida
;
Hanzaee, …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 182-198
Persistent link: https://www.econbiz.de/10011528630
Saved in:
10
Triggers and outcomes of customer-to-customer aisle rage
Dorsey, Joshua D.
;
Ashley, Christy
;
Oliver, Jason D.
- In:
Journal of retailing and consumer services
32
(
2016
),
pp. 67-77
Persistent link: https://www.econbiz.de/10011556619
Saved in:
1
2
3
4
5
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->