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~isPartOf:"Journal of retailing and consumer services"
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Service quality
334
Dienstleistungsqualität
333
Consumer behaviour
232
Konsumentenverhalten
232
Customer satisfaction
215
Kundenzufriedenheit
215
Beziehungsmarketing
181
Relationship marketing
181
Einzelhandel
70
Retail trade
70
Customer service
58
Kundenservice
58
Online retailing
39
Online-Handel
39
Beschwerdemanagement
37
Complaint management
37
Satisfaction
27
Dienstleistungssektor
26
Emotion
26
Service industry
26
Viral marketing
26
Virales Marketing
26
E-commerce
25
Electronic Commerce
25
Customer loyalty
23
Customer integration
20
Kundenintegration
20
Customer experience
19
Ladengestaltung
19
Store design
19
Quality management
18
Qualitätsmanagement
18
Confidence
17
Service failure
17
Vertrauen
17
Brand management
16
Markenführung
16
Brand image
15
Markenimage
15
Mobile communications
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Prentice, Catherine
11
Söderlund, Magnus
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Park, Jungkun
5
Quach, Sara
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Gong, Taeshik
4
Paul, Justin
4
Prybutok, Victor R.
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Rokonuzzaman, Md
4
Harun, Ahasan
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Hollebeek, Linda D.
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Jebarajakirthy, Charles
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Karande, Kiran
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Ladhari, Riadh
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Mortimer, Gary
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Park, Eunil
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Wang, Xueqin
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Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Antwi, Collins Opoku
2
Asante, Daniel
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Asante, Eric Adom
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Ashill, Nicholas J.
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Babin, Barry J.
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Bilgihan, Anil
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Boadi, Evans Asante
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Boakye, Kwabena G.
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Borges, Adilson
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Brengman, Malaika
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Cambra-Fierro, Jesús
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Chen, Mu-Chen
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Cioppi, Marco
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El-Adly, Mohammed Ismail
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El-Manstrly, Dahlia
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Ellis-Chadwick, Fiona
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Journal of retailing and consumer services
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
662
International journal of productivity and quality management : IJPQM
534
The TQM journal : the international review of organizational improvement
492
International journal of quality & reliability management
465
IMF Staff Country Reports
460
Auditing : a journal of practice & theory
449
International journal of hospitality management
449
International journal of production research
384
The service industries journal
319
Total quality management & business excellence
308
Managerial auditing journal
296
Journal of business research : JBR
295
NBER working paper series
264
International Journal of Quality & Reliability Management
263
Working paper / National Bureau of Economic Research, Inc.
250
International journal of production economics
244
NBER Working Paper
241
SpringerLink / Bücher
238
The accounting review : a publication of the American Accounting Association
237
International journal of auditing : IJA
233
Quality management journal : QMJ
225
Public management review
224
The journal of services marketing
211
Accounting horizons : a quarterly publication of the American Accounting Association
208
Cogent business & management
203
Managerial Auditing Journal
202
International journal of six sigma and competitive advantage : IJSSCA
186
International Journal of Public Sector Management
182
WPg : Kompetenz schafft Vertrauen
174
Discussion paper series / IZA
172
International journal of quality and service sciences
172
International journal of contemporary hospitality management
168
International journal of services and operations management
165
Services marketing quarterly
144
Health care management review : HCM review
143
Journal of hospitality marketing & management
141
European journal of operational research : EJOR
138
Journal of air transport management
138
Journal of accounting and public policy
135
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ECONIS (ZBW)
335
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1
In-store quality (in)congruency as a driver of perceived legitimacy and shopping behavior
Chaney, Damien
;
Lunardo, Renaud
;
Saintives, Camille
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 51-59
Persistent link: https://www.econbiz.de/10010528609
Saved in:
2
The influence of guanxi on physical distribution service quality availability in e-commerce sourcing fashion garments from China
Towers, Neil
;
Xu, Kiki
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 126-136
Persistent link: https://www.econbiz.de/10011434125
Saved in:
3
The role of e-service quality management in the delivery business value
Doherty, Neil F.
;
Shakur, Mahani
;
Ellis-Chadwick, Fiona
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 52-62
Persistent link: https://www.econbiz.de/10011388068
Saved in:
4
Robotic service quality : scale development and validation
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012648963
Saved in:
5
Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness
Gao, Mengjia
;
Huang, Lin
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665902
Saved in:
6
The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction : evidence from a developing country
Md Uzir Hossain Uzir
;
Al Halbusi, Hussam
;
Thurasamy Ramayah
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012665967
Saved in:
7
Platform quality factors influencing content providers' loyalty
Kim, Junic
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012502736
Saved in:
8
Investigating pharmaceutical logistics service quality with refined Kano's model
Chen, Mu-Chen
;
Hsu, Chia-Lin
;
Lee, Li-Hung
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012305901
Saved in:
9
Multichannel integration quality : a systematic review and agenda for future research
Hossain, Tasnim M. Taufique
;
Akter, Shahriar
; …
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 154-163
Persistent link: https://www.econbiz.de/10012025842
Saved in:
10
Fashion brands on retail websites : customer performance expectancy and e-word-of-mouth
Loureiro, Sandra M. C.
;
Cavallero, Luisa
;
Miranda, …
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 131-141
Persistent link: https://www.econbiz.de/10011808565
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