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~isPartOf:"Journal of retailing and consumer services"
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Service quality
332
Dienstleistungsqualität
331
Consumer behaviour
240
Konsumentenverhalten
240
Customer satisfaction
216
Kundenzufriedenheit
216
Beziehungsmarketing
185
Relationship marketing
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Einzelhandel
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Retail trade
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Kundenservice
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Online retailing
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Online-Handel
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Beschwerdemanagement
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Complaint management
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Dienstleistungssektor
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Satisfaction
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Service industry
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Emotion
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Virales Marketing
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Customer loyalty
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Brand management
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Brand image
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Customer experience
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Ladengestaltung
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Markenimage
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Store design
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Confidence
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Vertrauen
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Quality management
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Qualitätsmanagement
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Service failure
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Prentice, Catherine
11
Söderlund, Magnus
8
Park, Jungkun
6
Quach, Sara
5
Gong, Taeshik
4
Park, Eunil
4
Paul, Justin
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Ladhari, Riadh
3
Mortimer, Gary
3
Yang, Kiseol
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Babin, Barry J.
2
Baumann, Chris
2
Bilgihan, Anil
2
Boadi, Evans Asante
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Boakye, Kwabena G.
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Borges, Adilson
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Brengman, Malaika
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Cambra-Fierro, Jesús
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Chen, Mu-Chen
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Cioppi, Marco
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Cuny, Caroline
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Davari, Arezoo
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Dorai, Sriram
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2
El Hedhli, Kamel
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Ellis-Chadwick, Fiona
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Journal of retailing and consumer services
Auditing : a journal of practice & theory
477
KoR : internationale und kapitalmarktorientierte Rechnungslegung ; IFRS
441
International journal of hospitality management
440
The accounting review : a publication of the American Accounting Association
409
WPg : Kompetenz schafft Vertrauen
353
Journal of business research : JBR
331
NBER working paper series
331
Working paper / National Bureau of Economic Research, Inc.
327
The service industries journal
312
Managerial auditing journal
311
KIET Industrial economic review
307
Accounting horizons : a quarterly publication of the American Accounting Association
304
SpringerLink / Bücher
303
IMF Staff Country Reports
300
NBER Working Paper
285
IRZ : Zeitschrift für internationale Rechnungslegung
283
Journal of accounting and public policy
274
Cogent business & management
244
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
237
Journal of accounting & economics
230
International journal of auditing : IJA
222
The journal of applied business research
215
Advances in accounting : a research annual
214
The journal of services marketing
214
Der Betrieb
200
Journal of international accounting auditing & taxation
195
Journal of business ethics : JOBE
186
Review of accounting studies
186
The international journal of accounting : TIJA
185
Applied economics
181
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
178
International journal of contemporary hospitality management
177
Europäische Hochschulschriften / 5
176
Tourism management : research, policies, practice
171
Review of quantitative finance and accounting
168
Journal of air transport management
163
Seoul journal of economics
163
KDI School working paper series
159
Journal of travel and tourism marketing
156
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ECONIS (ZBW)
345
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1
From "free" to fee : acceptability of airline ancillary fees and the effects on customer behavior
Tuzovic, Sven
;
Simpson, Merlin C.
;
Kuppelwieser, Volker G.
- In:
Journal of retailing and consumer services
21
(
2014
)
2
,
pp. 98-107
Persistent link: https://www.econbiz.de/10010338621
Saved in:
2
Reward me, charity, or both? : the impact of fees and benefits in loyalty programs
Eason, C. Clifton
;
Bing, Mark N.
;
Smothers, Jack
- In:
Journal of retailing and consumer services
25
(
2015
),
pp. 71-80
Persistent link: https://www.econbiz.de/10011313599
Saved in:
3
Fairness perception of ancillary fees : industry differences and communication strategies
Chu, Wujin
;
Lee, Jeongmin
;
Baumann, Chris
;
Kang, Christine
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012268975
Saved in:
4
Beyond the shadow of a doubt : the effect of consumer knowledge on restaurant evaluation
Naderi, Iman
;
Paswan, Audhesh K.
;
Guzman, Francisco
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 221-229
Persistent link: https://www.econbiz.de/10011930005
Saved in:
5
Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris
;
Hoadley, Susan
;
Hamin, Hamin
;
Nugraha, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
Saved in:
6
The influence of guanxi on physical distribution service quality availability in e-commerce sourcing fashion garments from China
Towers, Neil
;
Xu, Kiki
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 126-136
Persistent link: https://www.econbiz.de/10011434125
Saved in:
7
The impact of perceived similarity to other customers on shopping mall satisfaction
Kwon, Hyorkjin
;
Ha, Sejin
;
Im, Hyunjoo
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 310-316
Persistent link: https://www.econbiz.de/10011434194
Saved in:
8
Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil
;
Madanoglu, Melih
;
Ricci, Peter
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
Saved in:
9
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
10
Comparing perceived insecurity among customers and retail staff during service encounters
Koistinen, Katri
;
Järvinen, Raija
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 80-92
Persistent link: https://www.econbiz.de/10011528539
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