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From "free" to fee : acceptability of airline ancillary fees and the effects on customer behavior
Tuzovic, Sven; Simpson, Merlin C.; Kuppelwieser, Volker G. - In: Journal of retailing and consumer services 21 (2014) 2, pp. 98-107
Persistent link: https://www.econbiz.de/10010338621
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Higher expectations of passengers do really sense : development and validation a multiple scale-FliQual for air transport service quality
Mahapatra, Subas Chandra; Bellamkonda, Raja Shekhar - In: Journal of retailing and consumer services 70 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014240283
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Determinants of customer satisfaction with airline services : an analysis of customer feedback big data
Park, Eunil; Jang, Yeonju; Kim, Jina; Jeong, Nam Jeong; … - In: Journal of retailing and consumer services 51 (2019), pp. 186-190
Persistent link: https://www.econbiz.de/10012115080
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Validating a consumer-based service brand equity (CBSBE) model in the airline industry
Sarker, Moniruzzaman; Mohd-Any, Amrul Asraf; … - In: Journal of retailing and consumer services 59 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012433421
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The role of satisfaction on customer reuse to airline services : an application of Big Data approaches
Park, Eunil - In: Journal of retailing and consumer services 47 (2019), pp. 370-374
Persistent link: https://www.econbiz.de/10011995650
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Estimating travellers' value when purchasing auxiliary services in the airline industry based on the RFM model
Chen, Yanhong; Liu, Luning; Dequan, Zheng; Li, Bin - In: Journal of retailing and consumer services 74 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014364543
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Understanding the link between customer feedback metrics and firm performance
Agag, Gomaa; Durrani, Baseer Ali; Shehawy, Yasser Moustafa - In: Journal of retailing and consumer services 73 (2023), pp. 1-16
Persistent link: https://www.econbiz.de/10014303148
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In-store quality (in)congruency as a driver of perceived legitimacy and shopping behavior
Chaney, Damien; Lunardo, Renaud; Saintives, Camille - In: Journal of retailing and consumer services 24 (2015), pp. 51-59
Persistent link: https://www.econbiz.de/10010528609
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Platform quality factors influencing content providers' loyalty
Kim, Junic - In: Journal of retailing and consumer services 60 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012502736
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Fashion brands on retail websites : customer performance expectancy and e-word-of-mouth
Loureiro, Sandra M. C.; Cavallero, Luisa; Miranda, … - In: Journal of retailing and consumer services 41 (2018), pp. 131-141
Persistent link: https://www.econbiz.de/10011808565