//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of retailing and consumer services"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Enhancing multi-channel retail...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Einzelhandel
666
Retail trade
666
Consumer behaviour
651
Konsumentenverhalten
651
Service quality
332
Dienstleistungsqualität
331
Beziehungsmarketing
317
Relationship marketing
317
Customer satisfaction
260
Kundenzufriedenheit
260
Online retailing
155
Online-Handel
155
Brand management
87
Markenführung
87
E-commerce
84
Electronic Commerce
84
Distribution channel
77
Vertriebsweg
77
Customer service
76
Kundenservice
74
Brand image
60
Markenimage
60
Retailing
59
Retail
54
Emotion
49
Ladengestaltung
48
Store design
48
Brand
46
Food retailing
46
Lebensmitteleinzelhandel
46
Markenartikel
46
Handelsmarke
40
Store brand
40
USA
39
United States
39
Lieferkette
38
Supply chain
38
Beschwerdemanagement
37
Complaint management
37
Customer experience
36
more ...
less ...
Online availability
All
Undetermined
721
Free
9
Type of publication
All
Article
943
Book / Working Paper
9
Type of publication (narrower categories)
All
Article in journal
952
Aufsatz in Zeitschrift
952
Collection of articles of several authors
9
Sammelwerk
9
Conference paper
5
Konferenzbeitrag
5
Conference proceedings
3
Konferenzschrift
3
Aufsatzsammlung
1
Case study
1
Fallstudie
1
more ...
less ...
Language
All
English
952
Author
All
Pantano, Eleonora
17
Prentice, Catherine
11
Sarkar, Biswajit
10
Söderlund, Magnus
9
Mortimer, Gary
8
Gázquez-Abad, Juan Carlos
7
Lombart, Cindy
7
Park, Jungkun
7
Sands, Sean
7
Jebarajakirthy, Charles
6
Klaus, Philipp
6
Ladhari, Riadh
6
Louis, Didier
6
Quach, Sara
6
Cliquet, Gérard
5
Das, Gopal
5
Fazal-e-Hasan, Syed
5
Grimmer, Louise
5
Martínez-López, Francisco J.
5
Paul, Justin
5
Rosenbaum, Mark S.
5
Rosengren, Sara
5
Thaichon, Park
5
Yan, Ruiliang
5
Borges, Adilson
4
Brengman, Malaika
4
Burt, Steven
4
Cheah, Jun-Hwa
4
Dennis, Charles
4
Dey, Bikash Koli
4
Dwivedi, Yogesh Kumar
4
Elms, Jonathan
4
Gong, Taeshik
4
Grimmer, Martin
4
Hollebeek, Linda D.
4
Ieva, Marco
4
Khan, Imran
4
Lunardo, Renaud
4
Park, Eunil
4
Pei, Zhi
4
more ...
less ...
Institution
All
International Conference on National Brand & Private Label Marketing <1., 2014, Barcelona>
1
Nordic Retail and Wholesale Conference <4., 2014, Stockholm>
1
Published in...
All
Journal of retailing and consumer services
Journal of business research : JBR
454
International journal of hospitality management
425
Journal of retailing
363
The service industries journal
347
The international review of retail, distribution and consumer research
256
NBER working paper series
249
The journal of services marketing
248
International journal of retail & distribution management
246
International journal of production economics
242
Working paper / National Bureau of Economic Research, Inc.
235
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
229
European journal of operational research : EJOR
227
NBER Working Paper
217
International Journal of Retail & Distribution Management
182
SpringerLink / Bücher
177
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
169
Journal of Services Marketing
161
Management science : journal of the Institute for Operations Research and the Management Sciences
161
Services marketing quarterly
157
Journal of air transport management
141
Journal of hospitality marketing & management
141
The TQM journal : the international review of organizational improvement
134
Tourism management : research, policies, practice
128
Journal of travel and tourism marketing
127
International journal of quality & reliability management
126
Cogent business & management
125
Journal of service research : JSR
125
International journal of quality and service sciences
121
International journal of services and operations management
121
International journal of productivity and quality management : IJPQM
120
Service business
116
International journal of production research
114
Discussion paper series / IZA
109
Journal of service management
109
Manufacturing & service operations management : M & SOM
109
International journal of retail and distribution management
108
Health care management review : HCM review
102
Journal of marketing
97
more ...
less ...
Source
All
ECONIS (ZBW)
952
Showing
1
-
10
of
952
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service integration in omnichannel retailing and its impact on customer experience
Quach, Sara
;
Barari, Mojtaba
;
Moudrý, Dann Vit
;
Quach, Ken
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013169715
Saved in:
2
Change in technology-enabled omnichannel customer experiences in-store
Alexander, Bethan
;
Kent, Anthony
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169724
Saved in:
3
The harmonious role of channel integration and logistics service in omnichannel retailing : the case of IKEA
Prassida, Grandys Frieska
;
Hsu, Ping-Yu
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366370
Saved in:
4
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
5
Aesthetic labor and visible diversity : the role in retailing service encounters
Quach, Sara
;
Jebarajakirthy, Charles
;
Thaichon, Park
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 34-43
Persistent link: https://www.econbiz.de/10011743114
Saved in:
6
Comparing perceived insecurity among customers and retail staff during service encounters
Koistinen, Katri
;
Järvinen, Raija
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 80-92
Persistent link: https://www.econbiz.de/10011528539
Saved in:
7
It takes two to interact : service orientation, negative emotions and customer phubbing in retail service work
Fellesson, Markus
;
Salomonson, Nicklas
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012238353
Saved in:
8
Effects of online retailer after delivery services on repurchase intention : an empirical analysis of customers' past experience and future confidence with the retailer
Javed, Muhammad Kashif
;
Wu, Min
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012238377
Saved in:
9
We've shopped before : exploring instructions as an influence on mystery shopper reporting
Porter, Michael C.
;
Heyman, James E.
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 12-20
Persistent link: https://www.econbiz.de/10011929854
Saved in:
10
Transformative retail services : elevating loyalty through customer well-being
Troebs, Cord-Christian
;
Wagner, Tillmann
;
Heidemann, F.
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 198-206
Persistent link: https://www.econbiz.de/10011929978
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->