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~isPartOf:"Journal of retailing and consumer services"
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Customer satisfaction
421
Kundenzufriedenheit
419
Consumer behaviour
405
Konsumentenverhalten
405
Service quality
332
Dienstleistungsqualität
331
Beziehungsmarketing
312
Relationship marketing
312
Einzelhandel
123
Retail trade
123
Online retailing
88
Online-Handel
88
Customer service
76
Kundenservice
74
Satisfaction
62
E-commerce
54
Electronic Commerce
54
Dienstleistungssektor
45
Service industry
45
Brand management
43
Markenführung
43
Viral marketing
42
Virales Marketing
42
Beschwerdemanagement
40
Complaint management
40
Emotion
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Customer loyalty
36
Confidence
35
Customer experience
35
Vertrauen
35
Brand image
33
Customer integration
33
Kundenintegration
33
Markenimage
33
Mobile communications
29
Mobilkommunikation
29
Social Web
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Social web
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Internet marketing
28
Loyalty
28
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English
574
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Prentice, Catherine
12
Söderlund, Magnus
12
Park, Jungkun
10
Lombart, Cindy
6
Khan, Imran
5
Louis, Didier
5
Park, Eunil
5
Paul, Justin
5
Poncin, Ingrid
5
Quach, Sara
5
Borges, Adilson
4
Cambra-Fierro, Jesús
4
Gong, Taeshik
4
Hollebeek, Linda D.
4
Hyun, Hyowon
4
Karande, Kiran
4
Kuppelwieser, Volker
4
Molinillo, Sebastian
4
Mortimer, Gary
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Seger-Guttmann, Tali
4
Alnawas, Ibrahim
3
Anaya-Sánchez, Rafael
3
Ashill, Nicholas J.
3
Benkenstein, Martin
3
Bilgihan, Anil
3
Chakraborty, Shibashish
3
Chebat, Jean-Charles
3
Fazal-e-Hasan, Syed
3
Finsterwalder, Jörg
3
Friman, Margareta
3
Harun, Ahasan
3
Hong, EunPyo
3
Islam, Jamid Ul
3
Jebarajakirthy, Charles
3
Khajehzadeh, Saman
3
Klaus, Philipp
3
Kristensson, Per
3
Ladhari, Riadh
3
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Journal of retailing and consumer services
International journal of hospitality management
611
The service industries journal
611
Journal of business research : JBR
494
The journal of services marketing
324
Journal of Services Marketing
304
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
281
Tourism management : research, policies, practice
238
International journal of contemporary hospitality management
224
NBER working paper series
220
SpringerLink / Bücher
214
Working paper / National Bureau of Economic Research, Inc.
206
Journal of travel and tourism marketing
205
Journal of hospitality marketing & management
199
NBER Working Paper
189
Service business
182
Services marketing quarterly
182
Auditing : a journal of practice & theory
178
Journal of service research : JSR
176
Journal of service management
166
Journal of air transport management
165
The TQM journal : the international review of organizational improvement
163
Cogent business & management
160
International journal of productivity and quality management : IJPQM
158
Industrial marketing management : the international journal for industrial and high-tech firms
153
International Journal of Bank Marketing
152
International Journal of Contemporary Hospitality Management
139
International journal of services and operations management
139
International journal of quality & reliability management
138
International journal of quality and service sciences
133
European Journal of Marketing
132
Discussion paper series / IZA
124
International journal of production economics
119
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
119
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
118
International Journal of Quality & Reliability Management
116
Total quality management & business excellence
115
Managing service quality : MSQ ; an international journal
112
Health care management review : HCM review
111
Psychology & marketing
110
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ECONIS (ZBW)
574
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1
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574
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1
Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
Saved in:
2
Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 168-176
Persistent link: https://www.econbiz.de/10011729830
Saved in:
3
Weathering consumer pricing sensitivity : the importance of customer contact and personalized services in the financial services industry
Yun, Wonjoo
;
Hanson, Nicole
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012268849
Saved in:
4
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
5
To err is human : tolerate humans instead of machines in service failure
Chen, Nuoya
;
Mohanty, Smaraki
;
Jiao, Jinfeng
;
Fan, Xiucheng
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433727
Saved in:
6
The role of satisfaction on customer reuse to airline services : an application of Big Data approaches
Park, Eunil
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 370-374
Persistent link: https://www.econbiz.de/10011995650
Saved in:
7
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
8
In pursuit of service encounter quality : will service-oriented high-performance work systems benefit high-contact service industries?
Asante, Daniel
;
Tang, Chunyong
;
Kwamega, Michael
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366345
Saved in:
9
Leveraging perceived HPWS to improve service encounter quality in high-contact service industries
Asante, Daniel
;
Tang, Chunyong
;
Asante, Eric Adom
; …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303270
Saved in:
10
Short-term and long-term effects of touchpoints on customer perceptions
Cambra-Fierro, Jesús
;
Polo-Redondo, Yolanda
;
Trifu, Andreea
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012581871
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