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~isPartOf:"Journal of retailing and consumer services"
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Service quality
332
Dienstleistungsqualität
331
Consumer behaviour
252
Konsumentenverhalten
252
Customer satisfaction
219
Kundenzufriedenheit
219
Beziehungsmarketing
188
Relationship marketing
188
Einzelhandel
77
Retail trade
77
Customer service
58
Kundenservice
58
Dienstleistungssektor
45
Service industry
45
Online retailing
41
Online-Handel
41
Beschwerdemanagement
37
Complaint management
37
E-commerce
29
Electronic Commerce
29
Satisfaction
28
Viral marketing
27
Virales Marketing
27
Emotion
25
Services
24
Customer integration
23
Customer loyalty
23
Kundenintegration
23
Customer experience
20
Ladengestaltung
19
Store design
19
Brand management
18
Dienstleistung
18
Markenführung
18
Confidence
17
Quality management
17
Qualitätsmanagement
17
Service failure
17
Vertrauen
17
Brand image
16
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297
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1
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373
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2
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375
Aufsatz in Zeitschrift
375
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1
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1
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English
375
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Prentice, Catherine
11
Söderlund, Magnus
8
Park, Jungkun
5
Quach, Sara
5
Finsterwalder, Jörg
4
Gong, Taeshik
4
Paul, Justin
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Kuppelwieser, Volker
3
Ladhari, Riadh
3
Mortimer, Gary
3
Park, Eunil
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Babin, Barry J.
2
Bambauer-Sachse, Silke
2
Baumann, Chris
2
Benkenstein, Martin
2
Bilgihan, Anil
2
Boadi, Evans Asante
2
Boakye, Kwabena G.
2
Borges, Adilson
2
Brengman, Malaika
2
Cambra-Fierro, Jesús
2
Chen, Mu-Chen
2
Cioppi, Marco
2
Cliquet, Gérard
2
Cuny, Caroline
2
Davari, Arezoo
2
Dorai, Sriram
2
Dwivedi, Yogesh Kumar
2
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Published in...
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Journal of retailing and consumer services
Journal of business research : JBR
590
The service industries journal
587
Industrial marketing management : the international journal for industrial and high-tech firms
526
SpringerLink / Bücher
473
International journal of hospitality management
440
NBER working paper series
328
Working paper / National Bureau of Economic Research, Inc.
288
The journal of services marketing
284
Physica A: Statistical Mechanics and its Applications
278
International journal of production research
275
NBER Working Paper
269
International journal of production economics
258
European journal of operational research : EJOR
248
Technological forecasting & social change : an international journal
244
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
243
Research policy : policy, management and economic studies of science, technology and innovation
190
Journal of air transport management
189
International journal of contemporary hospitality management
185
Journal of Services Marketing
181
Auditing : a journal of practice & theory
175
Discussion paper series / IZA
174
Working paper
172
The journal of business & industrial marketing
168
Service business
167
Journal of service management
162
Services marketing quarterly
161
Journal of service research : JSR
157
Tourism management : research, policies, practice
154
Management science : journal of the Institute for Operations Research and the Management Sciences
150
The TQM journal : the international review of organizational improvement
147
Journal of hospitality marketing & management
143
International journal of services and operations management
142
International journal of productivity and quality management : IJPQM
137
International journal of quality & reliability management
132
International journal of quality and service sciences
131
Journal of travel and tourism marketing
128
Regional studies
127
Cogent business & management
126
Public management review
125
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ECONIS (ZBW)
375
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1
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10
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375
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1
AI-chatbots on the
services
frontline addressing the challenges and opportunities of agency
Chong, Terrence
;
Yu, Ting
;
Keeling, Debbie Isobel
; …
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012666027
Saved in:
2
The effects of deviant customer-oriented behaviors on service friendship : the moderating role of co-production
Jung, Jin Ho
;
Yoo, Jaewon
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 60-69
Persistent link: https://www.econbiz.de/10012001282
Saved in:
3
Service value and retention : does gender matter?
Darley, William K.
;
Luethge, Denise J.
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 178-185
Persistent link: https://www.econbiz.de/10012001297
Saved in:
4
Multi-sided marketplaces and the transformation of retail : a service systems perspective
Hänninen, Mikko
;
Mitronen, Lasse
;
Kwan, Stephen K.
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 380-388
Persistent link: https://www.econbiz.de/10012026015
Saved in:
5
Experience Design Board: a tool for visualizing and designing experience-centric service delivery processes
Lim, Chiehyeon
;
Kim, Kwang-Jae
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 142-151
Persistent link: https://www.econbiz.de/10011929919
Saved in:
6
Validating a consumer-based service brand equity (CBSBE) model in the airline industry
Sarker, Moniruzzaman
;
Mohd-Any, Amrul Asraf
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433421
Saved in:
7
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
8
Understanding consumers' paths to webrooming : a complexity approach
Aw, Eugene Cheng-Xi
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012171902
Saved in:
9
Complexity or simplicity? : designing product pictures for advertising in online marketplaces
Wu, Kewen
;
Vassileva, Julita
;
Zhao, Yuxiang
;
Noorian, Zeinab
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 17-27
Persistent link: https://www.econbiz.de/10011433677
Saved in:
10
Internet service providers' service quality and its effect on customer loyalty of different usage patterns
Quach, Sara
;
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 104-113
Persistent link: https://www.econbiz.de/10011442362
Saved in:
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