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~isPartOf:"Journal of retailing and consumer services"
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Service quality
332
Dienstleistungsqualität
331
Consumer behaviour
241
Konsumentenverhalten
241
Customer satisfaction
214
Kundenzufriedenheit
214
Beziehungsmarketing
181
Relationship marketing
181
Einzelhandel
71
Retail trade
71
Customer service
58
Kundenservice
58
Online retailing
41
Online-Handel
41
Beschwerdemanagement
37
Complaint management
37
Dienstleistungssektor
27
Satisfaction
27
Service industry
27
E-commerce
26
Electronic Commerce
26
Viral marketing
26
Virales Marketing
26
Emotion
25
Customer loyalty
23
Customer integration
20
Kundenintegration
20
Ladengestaltung
20
Store design
20
Customer experience
19
Confidence
17
Quality management
17
Qualitätsmanagement
17
Service failure
17
Vertrauen
17
Brand management
16
Markenführung
16
Mobile communications
16
Mobilkommunikation
16
Brand image
15
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347
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2
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349
Aufsatz in Zeitschrift
349
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1
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1
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1
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1
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English
349
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Prentice, Catherine
11
Söderlund, Magnus
8
Park, Jungkun
5
Quach, Sara
5
Gong, Taeshik
4
Paul, Justin
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Ladhari, Riadh
3
Mortimer, Gary
3
Park, Eunil
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Babin, Barry J.
2
Bataoui, Soffien
2
Bilgihan, Anil
2
Boadi, Evans Asante
2
Boakye, Kwabena G.
2
Borges, Adilson
2
Brengman, Malaika
2
Cambra-Fierro, Jesús
2
Chen, Mu-Chen
2
Cioppi, Marco
2
Cuny, Caroline
2
Davari, Arezoo
2
Dorai, Sriram
2
Dwivedi, Yogesh Kumar
2
El Hedhli, Kamel
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Ellis-Chadwick, Fiona
2
Fazal-e-Hasan, Syed
2
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Journal of retailing and consumer services
NBER working paper series
818
International journal of hospitality management
790
Working paper / National Bureau of Economic Research, Inc.
718
NBER Working Paper
668
Journal of health economics
522
International journal of contemporary hospitality management
395
Discussion paper series / IZA
385
Health care management review : HCM review
370
Health economics
363
IMF Staff Country Reports
352
The service industries journal
352
Journal of business research : JBR
350
Journal of health organization and management
343
The European journal of health economics : HEPAC ; health economics in prevention and care
292
Health care management science
271
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
254
Tourism management : research, policies, practice
247
SpringerLink / Bücher
246
International Journal of Contemporary Hospitality Management
230
The journal of services marketing
226
Applied economics
223
European journal of operational research : EJOR
222
Journal of hospitality marketing & management
213
Malaysian journal of economic studies
207
IZA Discussion Paper
202
Health economics review
190
Working paper
179
Cogent business & management
175
Auditing : a journal of practice & theory
174
Management science : journal of the Institute for Operations Research and the Management Sciences
174
Health marketing quarterly
169
Journal of travel and tourism marketing
168
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
167
MPRA Paper
164
The TQM journal : the international review of organizational improvement
163
World Bank E-Library Archive
163
Health affairs : at the intersection of health, health care, and policy
156
Policy research working paper : WPS
154
Services marketing quarterly
149
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ECONIS (ZBW)
349
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1
Quality, value? – Insights into medical tourists' attitudes and behaviors
Prajitmutita, Lyn Manassannan
;
Perényi, Áron
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 207-216
Persistent link: https://www.econbiz.de/10011528661
Saved in:
2
Understanding quality and satisfaction in public
hospital
services : a nationwide inpatient survey in Greece
Mitropoulos, Panagiotis
;
Vasileiou, Konstantinos
; …
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 270-275
Persistent link: https://www.econbiz.de/10011801980
Saved in:
3
Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang
;
Li, Tingwu
;
Zheng, Chundong
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
Saved in:
4
Customers who misbehave : identifying restaurant guests "acting out" via asymmetric case models
Chaouali, Walid
;
Hammami, Samiha Mjahed
;
Veríssimo, …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013209631
Saved in:
5
Franchising in the healthcare sector : the case of Child and Family Wellness clinics in Kenya
Perrigot, Rozenn
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 227-238
Persistent link: https://www.econbiz.de/10011808593
Saved in:
6
Enhancing patients'
hospital
satisfaction by taking advantage of interpersonal similarity
Luther, Louisa
;
Benkenstein, Martin
;
Rummelhagen, Katja
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 50-58
Persistent link: https://www.econbiz.de/10011473209
Saved in:
7
The joint effect of flirting and emotional labor on customer service-related outcomes
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012502728
Saved in:
8
Service quality, consumer satisfaction and loyalty in hospitals : thinking for the future
Meesala, Appalayya
;
Paul, Justin
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 261-269
Persistent link: https://www.econbiz.de/10011801977
Saved in:
9
Integration of standardization and customization : impact on service quality, customer satisfaction, and loyalty
Leila Agha Kasiri
;
Cheng, Kenny Teoh Guan
;
Sambasivan, …
- In:
Journal of retailing and consumer services
35
(
2017
),
pp. 91-97
Persistent link: https://www.econbiz.de/10011645130
Saved in:
10
Special issue: Significance and variety of Geographic Information System (GIS) applications in retail, hospitality, tourism, and consumer services
Chen, Rachel
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003476193
Saved in:
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