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The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine; Dominique-Ferreira, Sergio; … - In: Journal of retailing and consumer services 64 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
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Retail career attractiveness to college students : connecting individual characteristics to the trade-off of job attributes
Oh, Hyunjoo; Weitz, Barton A.; Lima, Jeremy - In: Journal of retailing and consumer services 31 (2016), pp. 345-354
Persistent link: https://www.econbiz.de/10011528748
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The relationship between emotional intelligence, frontline employee adaptability, job satisfaction and job performance
Sony, Michael; Mekoth, Nandakumar - In: Journal of retailing and consumer services 30 (2016), pp. 20-32
Persistent link: https://www.econbiz.de/10011473126
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Leveraging employee emotional intelligence in casino profitability
Prentice, Catherine - In: Journal of retailing and consumer services 33 (2016), pp. 127-134
Persistent link: https://www.econbiz.de/10011598711
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Managing service encounters with emotional intelligence
Prentice, Catherine - In: Journal of retailing and consumer services 51 (2019), pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
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Engaging and retaining customers with AI and employee service
Prentice, Catherine; Nguyen Tuyet-Mai - In: Journal of retailing and consumer services 56 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
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Gracefully yours : would snap judgments of one's subtle graceful movements lead to inferences about their emotional intelligence?
Dogerlioglu-Demir, Kivilcim; Ng, Andy H.; Koçaş, Cenk - In: Journal of retailing and consumer services 75 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014372547
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Intrinsic factors affecting impulsive buying behaviour : evidence from India
Badgaiyan, Anant Jyoti; Verma, Anshul - In: Journal of retailing and consumer services 21 (2014) 4, pp. 537-549
Persistent link: https://www.econbiz.de/10010388538
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Making decision with an alternative mind-set : predicting entrepreneurial intention toward f-commerce in a cross-country context
Ashraf, Mohammad Ali; Mirza Mohammad Didarul Alam; … - In: Journal of retailing and consumer services 60 (2021), pp. 1-15
Persistent link: https://www.econbiz.de/10012502698
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The role of identification in frontline employee decision-making
Di Mascio, Rita; Fatima, Johra - In: Journal of retailing and consumer services 43 (2018), pp. 131-138
Persistent link: https://www.econbiz.de/10011883182