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Examining consumer experience in using m-banking apps : a study of its antecedents and outcomes
Shahid, Shadma; Islam, Jamid Ul; Malik, Shehla; Hasan, Uzma - In: Journal of retailing and consumer services 65 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013169561
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Service quality dimensions and superior customer perceived value in retail banks : an empirical study on Mexican consumers
Vera, Jorge; Trujillo, Andrea - In: Journal of retailing and consumer services 20 (2013) 6, pp. 579-586
Persistent link: https://www.econbiz.de/10010128298
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A study on factors affecting service quality and loyalty intention in mobile banking
Zhou, Qingji; Lim, Fong Jie; Yu, Han; Xu, Gaoqian; Ren, … - In: Journal of retailing and consumer services 60 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012502613
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Research on the influence of after-sales service quality factors on customer satisfaction
Shokouhyar, Sajjad; Shokoohyar, Sina; Safari, Sepehr - In: Journal of retailing and consumer services 56 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012389985
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Determinants of ex-customer winback in financial services
Bogomolova, Svetlana - In: Journal of retailing and consumer services 32 (2016), pp. 1-6
Persistent link: https://www.econbiz.de/10011556577
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Psychological comfort in service relationships : a mixed-method approach
Radia, Karan Nilesh; Purohit, Sonal; Desai, Shachi; … - In: Journal of retailing and consumer services 64 (2022), pp. 1-14
Persistent link: https://www.econbiz.de/10013209576
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Building loyalty with online financial services customers : is there a gender difference?
Ladhari, Riadh; Leclerc, André - In: Journal of retailing and consumer services 20 (2013) 6, pp. 560-569
Persistent link: https://www.econbiz.de/10010128305
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Weathering consumer pricing sensitivity : the importance of customer contact and personalized services in the financial services industry
Yun, Wonjoo; Hanson, Nicole - In: Journal of retailing and consumer services 55 (2020), pp. 1-6
Persistent link: https://www.econbiz.de/10012268849
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Between a rock and a hard place : seizing the opportunity of demanding customers by means of frontline service behaviors
Itani, Omar S.; Jaramillo, Fernando; Paesbrugghe, Bert - In: Journal of retailing and consumer services 53 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012171888
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Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel; Ashill, Nicholas J.; Gibbs, Tanya - In: Journal of retailing and consumer services 30 (2016), pp. 212-221
Persistent link: https://www.econbiz.de/10011473203