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~isPartOf:"Journal of retailing and consumer services"
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Service quality
335
Dienstleistungsqualität
334
Consumer behaviour
268
Konsumentenverhalten
268
Customer satisfaction
219
Kundenzufriedenheit
219
Beziehungsmarketing
188
Relationship marketing
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90
Retail trade
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Online-Handel
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E-commerce
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Electronic Commerce
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Emotion
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Virales Marketing
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Satisfaction
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Customer loyalty
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Customer experience
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Ladengestaltung
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Store design
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Quality management
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Qualitätsmanagement
18
Confidence
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Service failure
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Vertrauen
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Brand image
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Prentice, Catherine
11
Söderlund, Magnus
8
Park, Jungkun
7
Pantano, Eleonora
6
Paul, Justin
5
Quach, Sara
5
Gong, Taeshik
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Wang, Xueqin
4
Alnawas, Ibrahim
3
Ashill, Nicholas J.
3
Cuny, Caroline
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Ladhari, Riadh
3
Mortimer, Gary
3
Park, Eunil
3
Yuen, Kum Fai
3
Adil, Mohd
2
Agag, Gomaa
2
Al Khateeb, Amr
2
Antwi, Collins Opoku
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Asante, Daniel
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Asante, Eric Adom
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Ashill, Nick
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Babin, Barry J.
2
Bilgihan, Anil
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Boadi, Evans Asante
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Boakye, Kwabena G.
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Borges, Adilson
2
Brengman, Malaika
2
Cambra-Fierro, Jesús
2
Chen, Mu-Chen
2
Cioppi, Marco
2
Davari, Arezoo
2
Dhir, Amandeep
2
Dorai, Sriram
2
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Journal of retailing and consumer services
Research policy : policy, management and economic studies of science, technology and innovation
1,701
Technological forecasting & social change : an international journal
1,624
Journal of business research : JBR
1,403
NBER working paper series
1,045
Working paper / National Bureau of Economic Research, Inc.
912
NBER Working Paper
860
SpringerLink / Bücher
827
Technology analysis & strategic management
689
Technovation : the international journal of technological innovation, entrepreneurship and technology management
686
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
685
International journal of production research
619
International journal of hospitality management
594
International journal of innovation management
571
International journal of productivity and quality management : IJPQM
558
Industrial marketing management : the international journal for industrial and high-tech firms
541
Economics of innovation and new technology
525
International journal of technology management : IJTM
511
The TQM journal : the international review of organizational improvement
511
MPRA Paper
486
International journal of quality & reliability management
478
International journal of production economics
468
Auditing : a journal of practice & theory
462
Journal of open innovation : technology, market, and complexity
450
The service industries journal
433
The journal of technology transfer
423
Cogent business & management
410
Industry and innovation
407
Working paper
398
ZEW Discussion Papers
397
Springer eBook Collection
391
Discussion paper series / IZA
384
Strategic Direction
384
Management science : journal of the Institute for Operations Research and the Management Sciences
383
Critical perspectives on accounting : an international journal for social and organizational accountability
381
Discussion paper / Centre for Economic Policy Research
373
Total quality management & business excellence
351
Discussion paper
346
IEEE transactions on engineering management : EM
341
Finance research letters
337
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ECONIS (ZBW)
394
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1
Multichannel integration quality : a systematic review and agenda for future research
Hossain, Tasnim M. Taufique
;
Akter, Shahriar
; …
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 154-163
Persistent link: https://www.econbiz.de/10012025842
Saved in:
2
In-store quality (in)congruency as a driver of perceived legitimacy and shopping behavior
Chaney, Damien
;
Lunardo, Renaud
;
Saintives, Camille
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 51-59
Persistent link: https://www.econbiz.de/10010528609
Saved in:
3
The influence of guanxi on physical distribution service quality availability in e-commerce sourcing fashion garments from China
Towers, Neil
;
Xu, Kiki
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 126-136
Persistent link: https://www.econbiz.de/10011434125
Saved in:
4
The role of e-service quality management in the delivery business value
Doherty, Neil F.
;
Shakur, Mahani
;
Ellis-Chadwick, Fiona
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 52-62
Persistent link: https://www.econbiz.de/10011388068
Saved in:
5
Robotic service quality : scale development and validation
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012648963
Saved in:
6
Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness
Gao, Mengjia
;
Huang, Lin
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665902
Saved in:
7
The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction : evidence from a developing country
Md Uzir Hossain Uzir
;
Al Halbusi, Hussam
;
Thurasamy Ramayah
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012665967
Saved in:
8
Platform quality factors influencing content providers' loyalty
Kim, Junic
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012502736
Saved in:
9
Investigating pharmaceutical logistics service quality with refined Kano's model
Chen, Mu-Chen
;
Hsu, Chia-Lin
;
Lee, Li-Hung
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012305901
Saved in:
10
Fashion brands on retail websites : customer performance expectancy and e-word-of-mouth
Loureiro, Sandra M. C.
;
Cavallero, Luisa
;
Miranda, …
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 131-141
Persistent link: https://www.econbiz.de/10011808565
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