//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of retailing and consumer services"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Assessing the impact of system...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
332
Dienstleistungsqualität
331
Consumer behaviour
240
Konsumentenverhalten
240
Customer satisfaction
218
Kundenzufriedenheit
218
Beziehungsmarketing
183
Relationship marketing
183
Einzelhandel
74
Retail trade
74
Customer service
58
Kundenservice
58
Online retailing
41
Online-Handel
41
Beschwerdemanagement
37
Complaint management
37
Satisfaction
28
Dienstleistungssektor
27
Service industry
27
E-commerce
26
Electronic Commerce
26
Emotion
26
Viral marketing
25
Virales Marketing
25
Customer loyalty
23
Customer integration
20
Kundenintegration
20
Confidence
19
Customer experience
19
Ladengestaltung
19
Store design
19
Vertrauen
19
Quality management
18
Qualitätsmanagement
18
Service failure
17
Brand management
16
Markenführung
16
Mobile communications
16
Mobilkommunikation
16
Arbeitszufriedenheit
15
more ...
less ...
Online availability
All
Undetermined
284
Free
1
Type of publication
All
Article
350
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
352
Aufsatz in Zeitschrift
352
Aufsatzsammlung
1
Case study
1
Collection of articles of several authors
1
Fallstudie
1
Sammelwerk
1
more ...
less ...
Language
All
English
352
Author
All
Prentice, Catherine
11
Söderlund, Magnus
8
Park, Jungkun
5
Paul, Justin
5
Quach, Sara
5
Gong, Taeshik
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
El Hedhli, Kamel
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Ladhari, Riadh
3
Mortimer, Gary
3
Park, Eunil
3
Wang, Xueqin
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Babin, Barry J.
2
Bilgihan, Anil
2
Boadi, Evans Asante
2
Boakye, Kwabena G.
2
Borges, Adilson
2
Brengman, Malaika
2
Cambra-Fierro, Jesús
2
Chen, Mu-Chen
2
Cioppi, Marco
2
Cuny, Caroline
2
Davari, Arezoo
2
Dhir, Amandeep
2
Dorai, Sriram
2
Dwivedi, Yogesh Kumar
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Ellis-Chadwick, Fiona
2
more ...
less ...
Published in...
All
Journal of retailing and consumer services
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
660
International journal of productivity and quality management : IJPQM
543
International journal of production research
527
The TQM journal : the international review of organizational improvement
489
International journal of quality & reliability management
472
International journal of hospitality management
454
Journal of business research : JBR
341
International journal of production economics
327
The service industries journal
317
SpringerLink / Bücher
311
Total quality management & business excellence
307
European journal of operational research : EJOR
295
International Journal of Quality & Reliability Management
260
International journal of business information systems : IJBIS
248
Quality management journal : QMJ
227
The journal of services marketing
214
Working paper / National Bureau of Economic Research, Inc.
202
NBER working paper series
200
International journal of six sigma and competitive advantage : IJSSCA
186
Auditing : a journal of practice & theory
181
NBER Working Paper
181
International journal of quality and service sciences
174
International journal of services and operations management
174
International journal of contemporary hospitality management
170
Journal of air transport management
152
Health care management review : HCM review
148
Services marketing quarterly
145
Journal of hospitality marketing & management
143
Cogent business & management
142
Management science : journal of the Institute for Operations Research and the Management Sciences
139
Tourism management : research, policies, practice
138
Business process management journal
136
Journal of Services Marketing
132
Journal of travel and tourism marketing
131
Technological forecasting & social change : an international journal
129
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
125
Europäische Hochschulschriften / 5
122
Information systems and e-business management : ISeB
121
Service business
121
more ...
less ...
Source
All
ECONIS (ZBW)
352
Showing
1
-
10
of
352
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
In-store quality (in)congruency as a driver of perceived legitimacy and shopping behavior
Chaney, Damien
;
Lunardo, Renaud
;
Saintives, Camille
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 51-59
Persistent link: https://www.econbiz.de/10010528609
Saved in:
2
The influence of guanxi on physical distribution service quality availability in e-commerce sourcing fashion garments from China
Towers, Neil
;
Xu, Kiki
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 126-136
Persistent link: https://www.econbiz.de/10011434125
Saved in:
3
The role of e-service quality management in the delivery business value
Doherty, Neil F.
;
Shakur, Mahani
;
Ellis-Chadwick, Fiona
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 52-62
Persistent link: https://www.econbiz.de/10011388068
Saved in:
4
Robotic service quality : scale development and validation
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012648963
Saved in:
5
Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness
Gao, Mengjia
;
Huang, Lin
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665902
Saved in:
6
The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction : evidence from a developing country
Md Uzir Hossain Uzir
;
Al Halbusi, Hussam
;
Thurasamy Ramayah
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012665967
Saved in:
7
Platform quality factors influencing content providers' loyalty
Kim, Junic
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012502736
Saved in:
8
Investigating pharmaceutical logistics service quality with refined Kano's model
Chen, Mu-Chen
;
Hsu, Chia-Lin
;
Lee, Li-Hung
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012305901
Saved in:
9
Multichannel integration quality : a systematic review and agenda for future research
Hossain, Tasnim M. Taufique
;
Akter, Shahriar
; …
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 154-163
Persistent link: https://www.econbiz.de/10012025842
Saved in:
10
Fashion brands on retail websites : customer performance expectancy and e-word-of-mouth
Loureiro, Sandra M. C.
;
Cavallero, Luisa
;
Miranda, …
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 131-141
Persistent link: https://www.econbiz.de/10011808565
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->