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~isPartOf:"Journal of retailing and consumer services"
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Subject
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Consumer behaviour
617
Konsumentenverhalten
617
Relationship marketing
583
Beziehungsmarketing
582
Customer satisfaction
421
Kundenzufriedenheit
419
Service quality
332
Dienstleistungsqualität
331
Einzelhandel
220
Retail trade
220
Online retailing
127
Online-Handel
127
Brand management
114
Markenführung
114
Brand image
82
Markenimage
82
Social Web
75
Social web
75
E-commerce
68
Electronic Commerce
68
Confidence
64
Customer service
64
Vertrauen
64
Kundenservice
63
Satisfaction
63
Customer integration
62
Kundenintegration
62
Internet marketing
61
Online-Marketing
61
Brand
60
Markenartikel
59
Viral marketing
59
Virales Marketing
59
Emotion
56
Customer experience
48
Beschwerdemanagement
41
Complaint management
41
Customer loyalty
41
Loyalty
38
Customer value
36
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2
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846
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846
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1
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English
846
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Prentice, Catherine
16
Söderlund, Magnus
12
Park, Jungkun
11
Lombart, Cindy
10
Agag, Gomaa
7
Louis, Didier
7
Rana, Nripendra P.
7
Hollebeek, Linda D.
6
Khan, Imran
6
Klaus, Philipp
6
Park, Eunil
6
Quach, Sara
6
Thaichon, Park
6
Abdelmoety, Ziad Hassan
5
Kuppelwieser, Volker
5
Molinillo, Sebastian
5
Mortimer, Gary
5
Paul, Justin
5
Poncin, Ingrid
5
Seger-Guttmann, Tali
5
Baier, Daniel
4
Borges, Adilson
4
Cambra-Fierro, Jesús
4
Das, Gopal
4
Dwivedi, Yogesh Kumar
4
Fazal-e-Hasan, Syed
4
Finsterwalder, Jörg
4
Gong, Taeshik
4
Han, Xiaoyun
4
Hyun, Hyowon
4
Jebarajakirthy, Charles
4
Karande, Kiran
4
Ladhari, Riadh
4
Loureiro, Sandra Maria Correia
4
Nilashi, Mehrbakhsh
4
Ozuem, Wilson
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Rosenbaum, Mark S.
4
Yang, Kiseol
4
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Journal of retailing and consumer services
MPRA Paper
1,148
NBER working paper series
1,100
Working paper / National Bureau of Economic Research, Inc.
989
Journal of business research : JBR
971
ECB Working Paper
885
NBER Working Paper
851
Journal of banking & finance
819
International journal of hospitality management
674
SpringerLink / Bücher
670
IMF Working Paper
624
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
608
Die Bank
601
Discussion paper series / IZA
525
Discussion paper / Centre for Economic Policy Research
509
Working Paper
504
The service industries journal
489
Industrial marketing management : the international journal for industrial and high-tech firms
476
CESifo working papers
453
Working paper series / European Central Bank
431
CESifo Working Paper
423
Euromoney
422
Discussion paper
408
The journal of services marketing
368
Working paper
361
NBER Working Papers
359
IMF working papers
351
Journal of Services Marketing
349
CEPR Discussion Papers
344
IZA Discussion Paper
344
Applied economics
335
Cogent business & management
335
IZA Discussion Papers
335
Europäische Hochschulschriften / 5
332
CESifo Working Paper Series
297
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
297
Tourism management : research, policies, practice
291
International journal of economics and financial issues : IJEFI
290
Journal of Banking & Finance
276
Der langfristige Kredit : Zeitschrift für Finanzierung, Kapitalanlage und Immobilienwesen
275
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ECONIS (ZBW)
846
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1
A multi-country study of
bank
reputation among customers in Africa : key antecedents and consequences
Osakwe, Christian Nedu
;
Ruiz, Belén
;
Amegbe, Hayford
; …
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012389993
Saved in:
2
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
3
The link between corporate social responsibility and customer loyalty : empirical evidence from the Islamic banking industry
Muflih, Muhammad
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012581907
Saved in:
4
The role of customer online brand experience in customers' intention to forward online company-generated content : the case of the Islamic online banking sector in Palestine
Yasin, Mahmoud
;
Liébana-Cabanillas, Francisco
;
Porcu, Lucia
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132223
Saved in:
5
Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris
;
Hoadley, Susan
;
Hamin, Hamin
;
Nugraha, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
Saved in:
6
Correlations between external knowledge and the knowledge chain as impacting service quality
Tseng, Shu-mei
- In:
Journal of retailing and consumer services
19
(
2012
)
4
,
pp. 429-437
Persistent link: https://www.econbiz.de/10009571279
Saved in:
7
The customer satisfaction-loyalty relation in an interactive e-service setting : the mediators
Chen, Shu-ching
- In:
Journal of retailing and consumer services
19
(
2012
)
2
,
pp. 202-210
Persistent link: https://www.econbiz.de/10009522454
Saved in:
8
A two-dimensional model of trust-value-loyalty in service relationships
Chai, Joe Choon Yean
;
Malhotra, Naresh K.
;
Alpert, Frank
- In:
Journal of retailing and consumer services
26
(
2015
),
pp. 23-31
Persistent link: https://www.econbiz.de/10011347848
Saved in:
9
The effect of justice in the history of loyalty : a study in failure recovery in the retail context
Lopes, Evandro Luiz
;
Silva, Marcos Antonio da
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 110-120
Persistent link: https://www.econbiz.de/10010528597
Saved in:
10
The effects of service brand dimensions on brand loyalty
Krystallis, Athanasios
;
Chrysochou, Polymeros
- In:
Journal of retailing and consumer services
21
(
2014
)
2
,
pp. 139-147
Persistent link: https://www.econbiz.de/10010338593
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