//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of retailing and consumer services"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
An imitation game : supervisor...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
660
Konsumentenverhalten
660
Relationship marketing
583
Beziehungsmarketing
582
Customer satisfaction
421
Kundenzufriedenheit
419
Service quality
332
Dienstleistungsqualität
331
Einzelhandel
234
Retail trade
234
Online retailing
131
Online-Handel
131
Brand management
122
Markenführung
122
Brand image
93
Markenimage
93
Customer service
76
Social Web
75
Social web
75
Kundenservice
74
E-commerce
69
Electronic Commerce
69
Confidence
65
Vertrauen
65
Brand
64
Emotion
64
Satisfaction
64
Customer integration
63
Kundenintegration
63
Markenartikel
63
Internet marketing
61
Online-Marketing
61
Experiment
59
Viral marketing
58
Virales Marketing
58
Customer experience
48
Beschwerdemanagement
41
Complaint management
41
Customer loyalty
41
Arbeitsverhalten
39
more ...
less ...
Online availability
All
Undetermined
709
Free
11
Type of publication
All
Article
912
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
914
Aufsatz in Zeitschrift
914
Aufsatzsammlung
1
Case study
1
Collection of articles of several authors
1
Conference paper
1
Fallstudie
1
Konferenzbeitrag
1
Sammelwerk
1
more ...
less ...
Language
All
English
914
Author
All
Prentice, Catherine
18
Söderlund, Magnus
12
Lombart, Cindy
11
Park, Jungkun
11
Hollebeek, Linda D.
7
Louis, Didier
7
Agag, Gomaa
6
Khan, Imran
6
Klaus, Philipp
6
Park, Eunil
6
Paul, Justin
6
Poncin, Ingrid
6
Quach, Sara
6
Rana, Nripendra P.
6
Thaichon, Park
6
Kuppelwieser, Volker
5
Molinillo, Sebastian
5
Mortimer, Gary
5
Seger-Guttmann, Tali
5
Abdelmoety, Ziad Hassan
4
Borges, Adilson
4
Cambra-Fierro, Jesús
4
Das, Gopal
4
Dwivedi, Yogesh Kumar
4
Fazal-e-Hasan, Syed
4
Finsterwalder, Jörg
4
Gong, Taeshik
4
Han, Xiaoyun
4
Hyun, Hyowon
4
Jebarajakirthy, Charles
4
Karande, Kiran
4
Ladhari, Riadh
4
Loureiro, Sandra Maria Correia
4
Ngo, Liem Viet
4
Nilashi, Mehrbakhsh
4
Pantano, Eleonora
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Rosenbaum, Mark S.
4
Rosengren, Sara
4
more ...
less ...
Published in...
All
Journal of retailing and consumer services
Journal of economic behavior & organization : JEBO
1,514
Discussion paper series / IZA
1,312
Journal of business research : JBR
1,224
International journal of hospitality management
1,054
NBER working paper series
962
CESifo working papers
816
Working paper / National Bureau of Economic Research, Inc.
782
NBER Working Paper
753
IZA Discussion Paper
724
Experimental economics : a journal of the Economic Science Association
656
Games and economic behavior
598
Management science : journal of the Institute for Operations Research and the Management Sciences
577
Journal of behavioral and experimental economics
573
Journal of economic psychology : research in economic psychology and behavioral economics
521
SpringerLink / Bücher
512
The service industries journal
505
Industrial marketing management : the international journal for industrial and high-tech firms
501
Journal of business ethics : JOBE
467
Economics letters
457
IZA Discussion Papers
434
International journal of contemporary hospitality management
415
Tourism management : research, policies, practice
412
Discussion paper / Tinbergen Institute
406
The journal of services marketing
391
Discussion paper
374
Journal of Services Marketing
373
Working paper
352
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
345
CESifo Working Paper
330
Discussion paper / Centre for Economic Policy Research
328
Cogent business & management
316
European economic review : EER
315
The international journal of human resource management
304
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
296
Journal of hospitality marketing & management
287
CESifo Working Paper Series
284
Journal of travel and tourism marketing
276
Journal of public economics
275
The American economic review
272
more ...
less ...
Source
All
ECONIS (ZBW)
914
Showing
1
-
10
of
914
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
2
Comparing perceived insecurity among customers and retail staff during service encounters
Koistinen, Katri
;
Järvinen, Raija
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 80-92
Persistent link: https://www.econbiz.de/10011528539
Saved in:
3
Emotional labor in a non-isolated service encounter : the impact of customer observation on perceived authenticity and perceived fairness
Olk, Stephan
;
Lindenmeier, Jörg
;
Tscheulin, Dieter K.
; …
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012431572
Saved in:
4
Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick
;
Arli, Denni
;
Gheshlaghi, Mahnaz
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305212
Saved in:
5
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
6
In pursuit of service encounter quality : will service-oriented high-performance work systems benefit high-contact service industries?
Asante, Daniel
;
Tang, Chunyong
;
Kwamega, Michael
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366345
Saved in:
7
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
8
Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty : a case study of home appliances business
Lunardo, Renaud
;
Bressolles, Gregory
;
Durrieu, François
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 67-83
Persistent link: https://www.econbiz.de/10011473147
Saved in:
9
Development of a service continance model with IT service antecedents
Boakye, Kwabena G.
;
McGinnis, Thomas C.
;
Prybutok, Victor R.
- In:
Journal of retailing and consumer services
21
(
2014
)
5
,
pp. 717-724
Persistent link: https://www.econbiz.de/10010407234
Saved in:
10
Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->