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Understanding quality and satisfaction in public hospital services : a nationwide inpatient survey in Greece
Mitropoulos, Panagiotis; Vasileiou, Konstantinos; … - In: Journal of retailing and consumer services 40 (2018), pp. 270-275
Persistent link: https://www.econbiz.de/10011801980
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Enhancing patients' hospital satisfaction by taking advantage of interpersonal similarity
Luther, Louisa; Benkenstein, Martin; Rummelhagen, Katja - In: Journal of retailing and consumer services 30 (2016), pp. 50-58
Persistent link: https://www.econbiz.de/10011473209
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Franchising in the healthcare sector : the case of Child and Family Wellness clinics in Kenya
Perrigot, Rozenn - In: Journal of retailing and consumer services 41 (2018), pp. 227-238
Persistent link: https://www.econbiz.de/10011808593
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Patient experience in the digital age : an investigation into the effect of generational cohorts
Alkire, Linda; O'Connor, Genevieve E.; Myrden, Susan; … - In: Journal of retailing and consumer services 57 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012305914
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The joint effect of flirting and emotional labor on customer service-related outcomes
Medler-Liraz, Hana; Seger-Guttmann, Tali - In: Journal of retailing and consumer services 60 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012502728
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Service quality, consumer satisfaction and loyalty in hospitals : thinking for the future
Meesala, Appalayya; Paul, Justin - In: Journal of retailing and consumer services 40 (2018), pp. 261-269
Persistent link: https://www.econbiz.de/10011801977
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The role of e-service quality management in the delivery business value
Doherty, Neil F.; Shakur, Mahani; Ellis-Chadwick, Fiona - In: Journal of retailing and consumer services 27 (2015), pp. 52-62
Persistent link: https://www.econbiz.de/10011388068
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When can interaction orientation create more service value? : the moderating role of frontline employees' trust in managers and employee deep acting
Yang, Defeng; Chen, Xiaoyun; Ma, Baolong; Wei, Haiying - In: Journal of retailing and consumer services 65 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013169646
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Value co-creation and employee service behaviours : the moderating role of trust in employee : hotel relationship
Boadi, Evans Asante; He, Zheng; Antwi, Collins Opoku; … - In: Journal of retailing and consumer services 66 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013209637
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Employee motivation to co-create value (EMCCV) : construction and validation of scale
Muhammad Amin; Shamim, Amjad; Zulkipli Ghazali; Khan, Imran - In: Journal of retailing and consumer services 58 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012431617