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~isPartOf:"Journal of retailing and consumer services"
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Consumer behaviour
1,930
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1,929
Beziehungsmarketing
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470
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470
Retail trade
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Customer satisfaction
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Prentice, Catherine
19
Park, Jungkun
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Septianto, Felix
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14
Thaichon, Park
14
Jebarajakirthy, Charles
13
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12
Mortimer, Gary
11
Pantano, Eleonora
11
Dwivedi, Yogesh Kumar
10
Kaur, Puneet
10
Klaus, Philipp
10
Otterbring, Tobias
10
Rana, Nripendra P.
10
Sands, Sean
9
Söderlund, Magnus
9
Talwar, Shalini
9
Agag, Gomaa
8
Baier, Daniel
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Chebat, Jean-Charles
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Gázquez-Abad, Juan Carlos
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Hollebeek, Linda D.
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Ladhari, Riadh
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Elms, Jonathan
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Northey, Gavin
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Souiden, Nizar
7
Trinh, Giang
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Wästlund, Erik
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Abdelmoety, Ziad Hassan
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Baumann, Chris
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Bogomolova, Svetlana
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International Conference on National Brand & Private Label Marketing <1., 2014, Barcelona>
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Journal of retailing and consumer services
Journal of business research : JBR
2,100
International journal of hospitality management
770
International journal of consumer studies
769
Psychology & marketing
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NBER working paper series
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
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Asia Pacific journal of marketing and logistics
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European Journal of Marketing
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Journal of Consumer Marketing
378
The journal of brand management : an international journal
358
European journal of marketing : EJM
355
Journal of marketing research : JMR
348
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
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Journal of travel and tourism marketing
322
Journal of international consumer marketing
321
Journal of retailing
313
Journal of marketing management : MM
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Journal of marketing
307
The journal of services marketing
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Cogent business & management
306
Tourism management : research, policies, practice
304
Marketing letters : a journal of research in marketing
301
International journal of retail & distribution management
300
Journal of marketing communications
297
Journal of the Academy of Marketing Science
297
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
295
Journal of fashion marketing and management
294
The international review of retail, distribution and consumer research
293
Discussion paper / Centre for Economic Policy Research
287
Journal of consumer behaviour : an international research review
284
The journal of consumer marketing
284
CESifo working papers
280
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
280
International journal of contemporary hospitality management
277
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ECONIS (ZBW)
1,965
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1
Aesthetic labor and visible diversity : the role in retailing service encounters
Quach, Sara
;
Jebarajakirthy, Charles
;
Thaichon, Park
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 34-43
Persistent link: https://www.econbiz.de/10011743114
Saved in:
2
Examining the antecedents of trust and rapport in services : discovering new interrelationships
Macintosh, Gerrard
- In:
Journal of retailing and consumer services
16
(
2009
)
4
,
pp. 298-305
Persistent link: https://www.econbiz.de/10003864559
Saved in:
3
Can a positive mood counterbalance weak arguments in personal sales conversations?
Bambauer-Sachse, Silke
;
Gierl, Heribert
- In:
Journal of retailing and consumer services
16
(
2009
)
3
,
pp. 190-196
Persistent link: https://www.econbiz.de/10003852519
Saved in:
4
French consumers' perceptions of the unattended delivery model for e-grocery retailing
Goethals, Frank
;
Leclercq-Vandelannoitte, Aurélie
; …
- In:
Journal of retailing and consumer services
19
(
2012
)
1
,
pp. 133-139
Persistent link: https://www.econbiz.de/10009507881
Saved in:
5
Online customer service and retail type-product congruence
Suryandari, Retno Tanding
;
Paswan, Audhesh K.
- In:
Journal of retailing and consumer services
21
(
2014
)
1
,
pp. 69-76
Persistent link: https://www.econbiz.de/10010233537
Saved in:
6
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
7
Comparing perceived insecurity among customers and retail staff during service encounters
Koistinen, Katri
;
Järvinen, Raija
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 80-92
Persistent link: https://www.econbiz.de/10011528539
Saved in:
8
The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.
;
Gustafsson, Anders
;
Kristensson, Per
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
Saved in:
9
Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty : a case study of home appliances business
Lunardo, Renaud
;
Bressolles, Gregory
;
Durrieu, François
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 67-83
Persistent link: https://www.econbiz.de/10011473147
Saved in:
10
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
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