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Perception value of product-service systems : neural effects of service experience and customer knowledge
Zhao, Meina; Wang, Xuqi - In: Journal of retailing and consumer services 62 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012648874
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Exploring hotel brand attachment : the mediating role of sentimental value
Liu, Yan; Kou, Yan; Guan, Zhenzhong; Hu, JiaJing; Pu, Bo - In: Journal of retailing and consumer services 55 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012269079
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Investigating the effectiveness of retailers' mobile applications in determining customer satisfaction and repatronage intentions? : a congruency perspective
Iyer, Pramod; Davari, Arezoo; Mukherjee, Amaradri - In: Journal of retailing and consumer services 44 (2018), pp. 235-243
Persistent link: https://www.econbiz.de/10011904413
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Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie; O'Cass, Aron; Ahrholdt, Dennis C. - In: Journal of retailing and consumer services 27 (2015), pp. 90-102
Persistent link: https://www.econbiz.de/10011388091
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Between a rock and a hard place : seizing the opportunity of demanding customers by means of frontline service behaviors
Itani, Omar S.; Jaramillo, Fernando; Paesbrugghe, Bert - In: Journal of retailing and consumer services 53 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012171888
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Do supermarkets' emails have any value for their customers? : the effect of emails' content and interestingness on customers' attitude and engagement
Rodriguez, Virginie; Sangle-Ferriere, Marion - In: Journal of retailing and consumer services 75 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014371703
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Dimensions and outcomes of experience quality in tourism : the case of Port wine cellars
Fernandes, Teresa; Cruz, Mariana - In: Journal of retailing and consumer services 31 (2016), pp. 371-379
Persistent link: https://www.econbiz.de/10011529013
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Quality, value? – Insights into medical tourists' attitudes and behaviors
Prajitmutita, Lyn Manassannan; Perényi, Áron; … - In: Journal of retailing and consumer services 31 (2016), pp. 207-216
Persistent link: https://www.econbiz.de/10011528661
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Service quality dimensions and superior customer perceived value in retail banks : an empirical study on Mexican consumers
Vera, Jorge; Trujillo, Andrea - In: Journal of retailing and consumer services 20 (2013) 6, pp. 579-586
Persistent link: https://www.econbiz.de/10010128298
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Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty
El-Adly, Mohammed Ismail - In: Journal of retailing and consumer services 50 (2019), pp. 322-332
Persistent link: https://www.econbiz.de/10012114173