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Experience Design Board: a tool for visualizing and designing experience-centric service delivery processes
Lim, Chiehyeon; Kim, Kwang-Jae - In: Journal of retailing and consumer services 45 (2018), pp. 142-151
Persistent link: https://www.econbiz.de/10011929919
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The multiple effects of service innovation and quality on transitional and electronic word-of-mouth in predicting customer behaviour
Lee, Wei-Long; Liu, Chih-Hsing; Tseng, Tzu-Wen - In: Journal of retailing and consumer services 64 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013209505
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Service innovativeness in retailing : increasing the relative attractiveness during the COVID-19 pandemic
Pilawa, Joanna; Witell, Lars; Valtakoski, Aku; … - In: Journal of retailing and consumer services 67 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013364443
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The golden mean : research on the mechanism of customer participation in employee service innovation
Liu, Dewen; Han, Shenghao; Zhang, Jieqiong - In: Journal of retailing and consumer services 68 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013366341
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Perception value of product-service systems : neural effects of service experience and customer knowledge
Zhao, Meina; Wang, Xuqi - In: Journal of retailing and consumer services 62 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012648874
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The study of brand loyalty and switching cost on OTT bundled service choice : focusing on reference-dependent preferences in the saturated market
Kim, Kyungah; Kim, Junghun - In: Journal of retailing and consumer services 77 (2024), pp. 1-9
Persistent link: https://www.econbiz.de/10014462320
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Intentionality and transformative services : wellbeing co-creation and spill-over effects
Finsterwalder, Jörg; Kuppelwieser, Volker - In: Journal of retailing and consumer services 52 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012132253
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Bridging the valuescape with digital technology : a mixed methods study on customers' value creation process in the physical retail space
Nöjd, Sture; Trischler, Jessica Westman; Otterbring, Tobias - In: Journal of retailing and consumer services 56 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012389867
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Transformative value co-creation with older customers in e-services : exploring the influence of customer participation on appreciation of digital affordances and well-being
Zhang, Yu; Su, Jiafu; Guo, Honggui; Lee, Jeoung Yul; … - In: Journal of retailing and consumer services 67 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013364473
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Toward the development of hedonic-utilitarian measures of retail service
Bradley, Gregory T.; LaFleur, Elizabeth K. - In: Journal of retailing and consumer services 32 (2016), pp. 60-66
Persistent link: https://www.econbiz.de/10011556613