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Social capital, user motivation, and collaborative consumption of online platform services
Kim, Eunjin; Yoon, Sungjun - In: Journal of retailing and consumer services 62 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012648954
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Social validation, reciprocation, and sustainable orientation : cultivating "clean" codes of conduct through social influence
Otterbring, Tobias; Folwarczny, Michał - In: Journal of retailing and consumer services 76 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10014460858
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A good deal online : the impacts of acquisition and transition value on e-satisfaction and e-loyalty
Audrain-Pontevia, Anne-Françoise; N'Goala, Gilles; … - In: Journal of retailing and consumer services 20 (2013) 5, pp. 445-452
Persistent link: https://www.econbiz.de/10009768992
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Effects of confidence and social benefits on consumers' extra-role and in-role behaviors : a social identity and social exchange perspective
Utkarsh; Gupta, Roopak Kumar - In: Journal of retailing and consumer services 65 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013169566
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Social interaction, convenience and customer satisfaction : the mediating effect of customer experience
Srivasta, Mala; Kaul, Dimple - In: Journal of retailing and consumer services 21 (2014) 6, pp. 1028-1037
Persistent link: https://www.econbiz.de/10010437674
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Community in context : comparing brand communities and retail store communities
Peters, Cara; Bodkin, Charles D. - In: Journal of retailing and consumer services 45 (2018), pp. 1-11
Persistent link: https://www.econbiz.de/10011929850
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Emotional labor in a non-isolated service encounter : the impact of customer observation on perceived authenticity and perceived fairness
Olk, Stephan; Lindenmeier, Jörg; Tscheulin, Dieter K.; … - In: Journal of retailing and consumer services 58 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012431572
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The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.; Kim, Dongyoup; Park, Jungkun - In: Journal of retailing and consumer services 76 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
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How personal costs influence customer citizenship behaviors
Dang, Anh; Arndt, Aaron D. - In: Journal of retailing and consumer services 39 (2017), pp. 173-181
Persistent link: https://www.econbiz.de/10011747778
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Do ethics drive value co-creation on digital sharing economy platforms?
Nadeem, Waqar; Al-Imamy, Saifeddin - In: Journal of retailing and consumer services 55 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012268871