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~isPartOf:"Journal of retailing and consumer services"
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Subject
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Service quality
332
Dienstleistungsqualität
331
Consumer behaviour
254
Konsumentenverhalten
254
Customer satisfaction
216
Kundenzufriedenheit
216
Beziehungsmarketing
189
Relationship marketing
189
Einzelhandel
78
Retail trade
78
Customer service
59
Kundenservice
59
Dienstleistungssektor
45
Service industry
45
Online retailing
43
Online-Handel
43
Beschwerdemanagement
37
Complaint management
37
E-commerce
28
Electronic Commerce
28
Viral marketing
28
Virales Marketing
28
Satisfaction
27
Emotion
25
Customer loyalty
23
Customer integration
21
Kundenintegration
21
Customer experience
20
Brand management
19
Ladengestaltung
19
Markenführung
19
Store design
19
Confidence
17
Quality management
17
Qualitätsmanagement
17
Service failure
17
Vertrauen
17
Brand image
16
Markenimage
16
Mobile communications
15
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Undetermined
300
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1
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Article
377
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2
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379
Aufsatz in Zeitschrift
379
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1
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1
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1
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Language
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English
379
Author
All
Prentice, Catherine
11
Söderlund, Magnus
8
Park, Jungkun
5
Quach, Sara
5
Gong, Taeshik
4
Paul, Justin
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Finsterwalder, Jörg
3
Hardesty, David M.
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Kuppelwieser, Volker
3
Ladhari, Riadh
3
Mortimer, Gary
3
Park, Eunil
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Babin, Barry J.
2
Baumann, Chris
2
Benkenstein, Martin
2
Bilgihan, Anil
2
Boadi, Evans Asante
2
Boakye, Kwabena G.
2
Borges, Adilson
2
Brengman, Malaika
2
Cambra-Fierro, Jesús
2
Chen, Mu-Chen
2
Cioppi, Marco
2
Cliquet, Gérard
2
Craig, Adam W.
2
Cuny, Caroline
2
Davari, Arezoo
2
Dogerlioglu-Demir, Kivilcim
2
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Published in...
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Journal of retailing and consumer services
Journal of air transport management
1,096
Industrial marketing management : the international journal for industrial and high-tech firms
607
Journal of business research : JBR
598
The service industries journal
579
International journal of hospitality management
461
SpringerLink / Bücher
389
NBER working paper series
342
European journal of operational research : EJOR
299
International journal of production economics
299
Working paper / National Bureau of Economic Research, Inc.
297
NBER Working Paper
290
Transportation research / E : an international journal
286
International journal of production research
276
The journal of services marketing
266
Technological forecasting & social change : an international journal
261
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
242
Journal of revenue and pricing management
197
The journal of business & industrial marketing
193
Tourism management : research, policies, practice
193
Research policy : policy, management and economic studies of science, technology and innovation
186
International journal of contemporary hospitality management
184
Discussion paper series / IZA
182
Service business
180
Management science : journal of the Institute for Operations Research and the Management Sciences
177
Auditing : a journal of practice & theory
175
Working paper
175
Services marketing quarterly
161
Journal of service management
160
International journal of services and operations management
148
Journal of hospitality marketing & management
147
Journal of travel and tourism marketing
147
Discussion paper / Centre for Economic Policy Research
145
The TQM journal : the international review of organizational improvement
143
Journal of service research : JSR
142
Regional studies
141
International journal of productivity and quality management : IJPQM
140
Arbeitsgemeinschaft Deutscher Verkehrsflughäfen - Statistiken
136
CESifo working papers
134
International journal of technology management : IJTM
133
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ECONIS (ZBW)
379
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1
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10
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379
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date (oldest first)
1
Determinants of customer satisfaction with
airline
services : an analysis of customer feedback big data
Park, Eunil
;
Jang, Yeonju
;
Kim, Jina
;
Jeong, Nam Jeong
; …
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 186-190
Persistent link: https://www.econbiz.de/10012115080
Saved in:
2
Validating a consumer-based service brand equity (CBSBE) model in the
airline
industry
Sarker, Moniruzzaman
;
Mohd-Any, Amrul Asraf
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433421
Saved in:
3
The role of satisfaction on customer reuse to
airline
services : an application of Big Data approaches
Park, Eunil
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 370-374
Persistent link: https://www.econbiz.de/10011995650
Saved in:
4
From "free" to fee : acceptability of
airline
ancillary fees and the effects on customer behavior
Tuzovic, Sven
;
Simpson, Merlin C.
;
Kuppelwieser, Volker G.
- In:
Journal of retailing and consumer services
21
(
2014
)
2
,
pp. 98-107
Persistent link: https://www.econbiz.de/10010338621
Saved in:
5
Estimating travellers' value when purchasing auxiliary services in the
airline
industry based on the RFM model
Chen, Yanhong
;
Liu, Luning
;
Dequan, Zheng
;
Li, Bin
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014364543
Saved in:
6
Exploring different airport users' service quality satisfaction between service providers and air travelers
Hong, Seock-Jin
;
Choi, Dongho
;
Chae, Junjae
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012132249
Saved in:
7
Higher expectations of passengers do really sense : development and validation a multiple scale-FliQual for air transport service quality
Mahapatra, Subas Chandra
;
Bellamkonda, Raja Shekhar
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014240283
Saved in:
8
The dilemma of mixed bundles : the effects of price, brand, and content preference on music CD bundle choices
Lee, Hsiao-ching
;
Tsai, Dung Chun
;
Wu, Ming-de
- In:
Journal of retailing and consumer services
18
(
2011
)
5
,
pp. 455-462
Persistent link: https://www.econbiz.de/10009300056
Saved in:
9
Perception value of product-service systems : neural effects of service experience and customer knowledge
Zhao, Meina
;
Wang, Xuqi
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648874
Saved in:
10
The study of brand loyalty and switching cost on OTT bundled service choice : focusing on reference-dependent preferences in the saturated market
Kim, Kyungah
;
Kim, Junghun
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462320
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