Narrow search
Showing 1 - 10 of 11
Cover Image
Loyalty program structure and consumers' perceptions of status : feeling special in a grocery store?
Arbore, Alessandro; Estes, Zachary - In: Journal of retailing and consumer services 20 (2013) 5, pp. 439-444
Persistent link: https://www.econbiz.de/10009768993
Cover Image
From "free" to fee : acceptability of airline ancillary fees and the effects on customer behavior
Tuzovic, Sven; Simpson, Merlin C.; Kuppelwieser, Volker G. - In: Journal of retailing and consumer services 21 (2014) 2, pp. 98-107
Persistent link: https://www.econbiz.de/10010338621
Cover Image
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid; Russell-Bennett, Rebekah; … - In: Journal of retailing and consumer services 31 (2016), pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Cover Image
The influence of brand experience and service quality on customer engagement
Prentice, Catherine; Wang, Xuequn; Loureiro, Sandra … - In: Journal of retailing and consumer services 50 (2019), pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Cover Image
Building customers' resilience to negative information in the airline industry
Augusto, Mário Gomes; Godinho, Pedro Manuel Cortesão; … - In: Journal of retailing and consumer services 50 (2019), pp. 235-248
Persistent link: https://www.econbiz.de/10012114157
Cover Image
Determinants of customer satisfaction with airline services : an analysis of customer feedback big data
Park, Eunil; Jang, Yeonju; Kim, Jina; Jeong, Nam Jeong; … - In: Journal of retailing and consumer services 51 (2019), pp. 186-190
Persistent link: https://www.econbiz.de/10012115080
Cover Image
An asymmetrical approach to understanding configurations of customer loyalty in the airline industry
Prentice, Catherine; Loureiro, Sandra Maria Correia - In: Journal of retailing and consumer services 38 (2017), pp. 96-107
Persistent link: https://www.econbiz.de/10011743169
Cover Image
Validating a consumer-based service brand equity (CBSBE) model in the airline industry
Sarker, Moniruzzaman; Mohd-Any, Amrul Asraf; … - In: Journal of retailing and consumer services 59 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012433421
Cover Image
Corporate social responsibility as a determinant of corporate reputation in the airline industry
Park, Eunil - In: Journal of retailing and consumer services 47 (2019), pp. 215-221
Persistent link: https://www.econbiz.de/10011995579
Cover Image
The role of satisfaction on customer reuse to airline services : an application of Big Data approaches
Park, Eunil - In: Journal of retailing and consumer services 47 (2019), pp. 370-374
Persistent link: https://www.econbiz.de/10011995650