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Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery : an ethnocultural analysis
Gohary, Ali; Hamzelu, Bahman; Pourazizi, Lida; Hanzaee, … - In: Journal of retailing and consumer services 31 (2016), pp. 182-198
Persistent link: https://www.econbiz.de/10011528630
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"It was not that long!" : the effects of the in-store TV screen content and customers emotions on consumer waiting perception
Borges, Adilson; Herter, Márcia Maurer; Chebat, … - In: Journal of retailing and consumer services 22 (2015), pp. 96-106
Persistent link: https://www.econbiz.de/10010468493
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Review od emotions research in marketing, 2002 - 2013
Gaur, Sanjaya Singh; Herjanto, Halimin; Makkar, Marian - In: Journal of retailing and consumer services 21 (2014) 6, pp. 917-923
Persistent link: https://www.econbiz.de/10010437737
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Determinants of holistic passenger experience in public transportation : scale development and validation
Ittamalla, Rajesh; Kumar, Daruri Venkata Srinivas - In: Journal of retailing and consumer services 61 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012581906
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It's not there, I love it! : how relevance to objective needs of an unavailable item impacts emotions, store image, and behavior
Kowalczyk, Liliana; Breugelmans, Els; Campo, Katia - In: Journal of retailing and consumer services 63 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012666035
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Understanding perceived retail crowding : a critical review and research agenda
Mehta, Ritu - In: Journal of retailing and consumer services 20 (2013) 6, pp. 642-649
Persistent link: https://www.econbiz.de/10010128276
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Building consumer loyalty through e-shopping experiences : the mediating role of emotions
Cachero-Martínez, Silvia; Vázquez Casielles, Rodolfo - In: Journal of retailing and consumer services 60 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012502704
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Beyond good and bad : challenging the suggested role of emotions in customer experience (CX) research
Manthiou, Aikaterini; Hickman, Ellie; Klaus, Philipp - In: Journal of retailing and consumer services 57 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012305348
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Exploring consumers' subjective shopping experiences in directly operated luxury brand stores
Kauppinen-Räisänen, Hannele; Mühlbacher, Hans; … - In: Journal of retailing and consumer services 57 (2020), pp. 1-8
Persistent link: https://www.econbiz.de/10012305873
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A neurophysiological exploration of the dynamic nature of emotions during the customer experience
Verhulst, Nanouk; Vermeir, Iris; Slabbinck, Hendrik; … - In: Journal of retailing and consumer services 57 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012305889