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~isPartOf:"Journal of retailing and consumer services"
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Interrelationships among quali...
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Subject
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Service quality
332
Dienstleistungsqualität
331
Consumer behaviour
257
Konsumentenverhalten
257
Customer satisfaction
229
Kundenzufriedenheit
229
Relationship marketing
203
Beziehungsmarketing
202
Einzelhandel
80
Retail trade
80
Customer service
58
Kundenservice
58
Online retailing
45
Online-Handel
45
Loyalty
44
Beschwerdemanagement
37
Complaint management
37
Satisfaction
33
Emotion
28
Viral marketing
27
Virales Marketing
27
Dienstleistungssektor
26
E-commerce
26
Electronic Commerce
26
Service industry
26
Confidence
23
Customer loyalty
23
Vertrauen
23
Customer integration
22
Kundenintegration
22
Brand management
21
Markenführung
21
Brand image
20
Markenimage
20
Customer experience
19
Ladengestaltung
19
Store design
19
Quality management
17
Qualitätsmanagement
17
Service failure
17
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296
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2
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Article
365
Book / Working Paper
1
Type of publication (narrower categories)
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Article in journal
366
Aufsatz in Zeitschrift
366
Aufsatzsammlung
1
Case study
1
Fallstudie
1
Language
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English
366
Author
All
Prentice, Catherine
12
Söderlund, Magnus
10
Park, Jungkun
5
Quach, Sara
5
Gong, Taeshik
4
Lombart, Cindy
4
Louis, Didier
4
Mortimer, Gary
4
Paul, Justin
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Cambra-Fierro, Jesús
3
Fazal-e-Hasan, Syed
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Ladhari, Riadh
3
Molinillo, Sebastian
3
Park, Eunil
3
Seger-Guttmann, Tali
3
Tsai, Pei-Hsuan
3
Vázquez-Carrasco, Rosario
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Anaya-Sánchez, Rafael
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Babin, Barry J.
2
Benkenstein, Martin
2
Bilgihan, Anil
2
Boadi, Evans Asante
2
Boakye, Kwabena G.
2
Borges, Adilson
2
Brengman, Malaika
2
Cambra-Fierro, Jesús J.
2
Casidy, Riza
2
Chen, Mu-Chen
2
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Published in...
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Journal of retailing and consumer services
International journal of hospitality management
451
The service industries journal
299
Journal of business research : JBR
284
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
234
The journal of services marketing
217
Working paper / National Bureau of Economic Research, Inc.
180
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
166
NBER Working Paper
160
Journal of Services Marketing
154
Services marketing quarterly
147
Journal of hospitality marketing & management
146
Journal of air transport management
138
Journal of travel and tourism marketing
134
The TQM journal : the international review of organizational improvement
133
Tourism management : research, policies, practice
133
International journal of productivity and quality management : IJPQM
122
International journal of quality & reliability management
122
International journal of quality and service sciences
121
Health care management review : HCM review
119
Cogent business & management
114
Service business
109
International journal of services and operations management
105
Journal of service research : JSR
105
Total quality management & business excellence
104
Journal of service management
98
Discussion paper series / IZA
97
The accounting review : a publication of the American Accounting Association
95
Quality management journal : QMJ
94
Journal of health economics
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Economics of education review
83
International journal of services, economics and management
79
Managing service quality : MSQ ; an international journal
77
Management science : journal of the Institute for Operations Research and the Management Sciences
76
International Journal of Quality & Reliability Management
70
International Journal of Bank Marketing
68
Asia Pacific journal of marketing and logistics
67
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ECONIS (ZBW)
366
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1
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366
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date (oldest first)
1
The effect of justice in the history of
loyalty
: a study in failure recovery in the retail context
Lopes, Evandro Luiz
;
Silva, Marcos Antonio da
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 110-120
Persistent link: https://www.econbiz.de/10010528597
Saved in:
2
CSR : consumer responses to the social quality of private labels
Mejri, Chiraz Aouina
;
Bhatli, Dhruv
- In:
Journal of retailing and consumer services
21
(
2014
)
3
,
pp. 357-363
Persistent link: https://www.econbiz.de/10010348750
Saved in:
3
Dimensions and outcomes of experience quality in tourism : the case of Port wine cellars
Fernandes, Teresa
;
Cruz, Mariana
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 371-379
Persistent link: https://www.econbiz.de/10011529013
Saved in:
4
Development of a service continance model with IT service antecedents
Boakye, Kwabena G.
;
McGinnis, Thomas C.
;
Prybutok, Victor R.
- In:
Journal of retailing and consumer services
21
(
2014
)
5
,
pp. 717-724
Persistent link: https://www.econbiz.de/10010407234
Saved in:
5
Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie
;
O'Cass, Aron
;
Ahrholdt, Dennis C.
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 90-102
Persistent link: https://www.econbiz.de/10011388091
Saved in:
6
M-commerce : the nexus between mobile shopping service quality and
loyalty
Omar, Suha
;
Mohsen, Kholoud
;
Tsimonis, Georgios
; …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012502686
Saved in:
7
Weathering consumer pricing sensitivity : the importance of customer contact and personalized services in the financial services industry
Yun, Wonjoo
;
Hanson, Nicole
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012268849
Saved in:
8
Satisfaction,
loyalty
and repatronage intentions : role of hedonic shopping values
Atulkar, Sunil
;
Kesari, Bikrant
- In:
Journal of retailing and consumer services
39
(
2017
),
pp. 23-34
Persistent link: https://www.econbiz.de/10011747695
Saved in:
9
Enhancing relationships in e-tail : role of relationship quality and duration
Dorai, Sriram
;
Balasubramanian, Nataraj
;
Sivakumaran, …
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012430723
Saved in:
10
How trust mediate the effects of perceived justice on
loyalty
: a study in the context of automotive recall in China
Liu, Yang
;
Cheng, Peng
;
Ouyang, Zhe
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431630
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