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Protection for profiting from collaborative service innovation
Hurmelinna-Laukkanen, Pia; Ritala, Paavo - In: Journal of service management 21 (2010) 1, pp. 6-24
Persistent link: https://www.econbiz.de/10003964293
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Characterising the concept of service experience
Helkkula, Anu - In: Journal of service management 22 (2011) 3, pp. 367-389
Persistent link: https://www.econbiz.de/10009239536
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Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina; Helkkula, Anu; Aarikka-Stenroos, Leena - In: Journal of service management 26 (2015) 2, pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
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Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis; Michel, Stefan; Sundbo, Jon; … - In: Journal of service management 23 (2012) 5, pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
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Exploring the alignment between service strategy and service innovation
Lightfoot, Howard; Gebauer, Heiko - In: Journal of service management 22 (2011) 5, pp. 664-683
Persistent link: https://www.econbiz.de/10009406382
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Setting the stage for service experience : design strategies for functional services
Beltagui, Ahmad; Candi, Marina; Riedel, Johann - In: Journal of service management 27 (2016) 5, pp. 751-772
Persistent link: https://www.econbiz.de/10011553130
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Signaling eco-certification : implications for service coproduction and resource efficiency
Zhang, Jie Jennifer; Joglekar, Nitin; Verma, Rohit - In: Journal of service management 25 (2014) 4, pp. 494-511
Persistent link: https://www.econbiz.de/10010405216
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Experience psychology : a proposed new subfield of service management
Chase, Richard B.; Dasu, Sriram - In: Journal of service management 25 (2014) 5, pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
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Forty years of the Service Industries Journal : a bibliometric review
Viglia, Giampaolo; Kumar, Satish; Pandey, Nitesh; … - In: The service industries journal 42 (2022) 1/2, pp. 1-20
Persistent link: https://www.econbiz.de/10013167398
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When are strategic orientations beneficial for collaborative service innovation?
Cheng, Colin C. J.; Sheu, Chwen - In: The service industries journal 37 (2017) 7/8, pp. 466-493
Persistent link: https://www.econbiz.de/10011760445