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~isPartOf:"Journal of service management"
~subject:"Betriebliche Wertschöpfung"
~subject:"Innovationsmanagement"
~subject:"Service management"
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Betriebliche Wertschöpfung
Innovationsmanagement
Service management
Services
63
Dienstleistung
60
Dienstleistungsqualität
25
Dienstleistungssektor
25
Service industry
25
Service quality
25
Innovation
20
Beziehungsmarketing
15
Relationship marketing
15
Service innovation
15
Customer integration
12
Kundenintegration
12
Customer satisfaction
10
Kundenzufriedenheit
10
Value creation
10
Dienstleistungsmanagement
9
Dienstleistungsinnovation
8
Business services
7
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7
Innovation management
7
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7
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7
Consumer behaviour
6
Customer experience
6
Forschung
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6
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6
Co-creation
5
Dienstleistungsmarketing
5
New product development
5
Produktentwicklung
5
Robot
5
Roboter
5
Service experience
5
Service-Dominant Logic
5
Service-dominant logic
5
Services marketing
5
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Edvardsson, Bo
4
Jaakkola, Elina
4
Helkkula, Anu
2
McColl-Kennedy, Janet R.
2
Verleye, Katrien
2
Aal, Kotaiba
1
Aarikka-Stenroos, Leena
1
Alam, Intekhab Ian
1
Andreassen, Tor Wallin
1
Beltagui, Ahmad
1
Birgelen, Marcel van
1
Blazevic, Vera
1
Bloemer, Johanna M.
1
Brown, Stephen Walter
1
Campos, Jose Antonio
1
Candi, Marina
1
Caniëls, Marjolein
1
Chase, Richard B.
1
Cheung, Lilliemay
1
Colurcio, Maria
1
Dasu, Sriram
1
Di Pietro, Laura
1
Díaz-Garrido, Eloísa
1
Ferrier, Elizabeth
1
Fu, Wenhui
1
Gebauer, Heiko
1
Gomide, Eduardo H.
1
Guglielmetti Mugion, Roberta
1
Halinen, Aino
1
Hodgkinson, Ian R.
1
Hottat, Eline
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Hurmelinna-Laukkanen, Pia
1
Joglekar, Nitin
1
Jun, Gyuchan Thomas
1
Kristensson, Per
1
Leroi-Werelds, Sara
1
Lervik-Olsen, Line
1
Lightfoot, Howard
1
Martín Peña, María Luz
1
Meiren, Thomas
1
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Journal of service management
SpringerLink / Bücher
41
Journal of business research : JBR
40
The service industries journal
20
International journal of innovation management
18
The journal of services marketing
17
Industrial marketing management : the international journal for industrial and high-tech firms
16
Research
15
Forum Dienstleistungsmanagement
12
Journal of service research : JSR
12
The journal of business & industrial marketing
12
International journal of production economics
11
Springer eBook Collection / Business and Economics
11
Research policy : policy, management and economic studies of science, technology and innovation
10
Springer eBook Collection
10
Journal of open innovation : technology, market, and complexity
9
Service business
9
Industry and innovation
8
Lehrbuch
8
Public management review
8
The journal of technology transfer
8
Wissenschaft & Praxis
8
IEEE transactions on engineering management : EM
7
International journal of business innovation and research
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services and operations management
7
International journal of technology management : IJTM
7
Journal of Southeast Asian economies
7
Schriften zum Produktionsmanagement
7
Technological forecasting & social change : an international journal
7
Technology analysis & strategic management
7
California management review
6
European review of service economics and management
6
International journal of services technology and management
6
Managing service quality : MSQ ; an international journal
6
Technovation : the international journal of technological innovation, entrepreneurship and technology management
6
Economics of innovation and new technology
5
European journal of innovation management : EJIM
5
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
5
International journal of business and globalisation : IJBG
5
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ECONIS (ZBW)
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1
Protection for profiting from collaborative service innovation
Hurmelinna-Laukkanen, Pia
;
Ritala, Paavo
- In:
Journal of service management
21
(
2010
)
1
,
pp. 6-24
Persistent link: https://www.econbiz.de/10003964293
Saved in:
2
Characterising the concept of service experience
Helkkula, Anu
- In:
Journal of service management
22
(
2011
)
3
,
pp. 367-389
Persistent link: https://www.econbiz.de/10009239536
Saved in:
3
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
4
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
5
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
6
The co-creation experience from the customer perspective : its measurement and determinants
Verleye, Katrien
- In:
Journal of service management
26
(
2015
)
2
,
pp. 321-342
Persistent link: https://www.econbiz.de/10011401345
Saved in:
7
Having a strategy for new service development : does it really matter?
Edvardsson, Bo
;
Meiren, Thomas
;
Schäfer, Adrienne
; …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10009728604
Saved in:
8
Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
Saved in:
9
Exploring the alignment between service strategy and service innovation
Lightfoot, Howard
;
Gebauer, Heiko
- In:
Journal of service management
22
(
2011
)
5
,
pp. 664-683
Persistent link: https://www.econbiz.de/10009406382
Saved in:
10
Innovative service perspectives
Strandvik, Tore Martin
(
contributor
)
-
2013
Persistent link: https://www.econbiz.de/10010196058
Saved in:
1
2
3
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