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~isPartOf:"Journal of service management"
~subject:"Customer satisfaction"
~subject:"Innovationsmanagement"
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Customer satisfaction
Innovationsmanagement
Service management
Services
59
Dienstleistung
57
Dienstleistungsqualität
25
Dienstleistungssektor
25
Service industry
25
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25
Innovation
18
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15
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13
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10
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5
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5
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5
Produktentwicklung
5
Robot
5
Roboter
5
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5
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5
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5
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24
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Edvardsson, Bo
2
Helkkula, Anu
2
Jaakkola, Elina
2
Aarikka-Stenroos, Leena
1
Alam, Intekhab Ian
1
Beltagui, Ahmad
1
Birgelen, Marcel van
1
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1
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1
Candi, Marina
1
Chase, Richard B.
1
Cheung, Lilliemay
1
Dasu, Sriram
1
Delcourt, Cécile
1
Dong, Beibei
1
El-Manstrly, Dahlia
1
Ferrier, Elizabeth
1
Garnefeld, Ina
1
Gebauer, Heiko
1
Gomide, Eduardo H.
1
Gremler, Dwayne D.
1
Halinen, Aino
1
Hurmelinna-Laukkanen, Pia
1
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1
Kim, Namwoon
1
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1
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1
Mahr, Dominik
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1
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1
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1
Odekerken-Schröder, Gaby
1
Oliveira, Maicon Gouvea
1
Ponsignon, Frederic
1
Reynoso, Javier
1
Riedel, Johann
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Journal of service management
SpringerLink / Bücher
42
Journal of business research : JBR
33
The service industries journal
27
The journal of services marketing
26
International journal of innovation management
20
Journal of service research : JSR
16
Research
14
Industrial marketing management : the international journal for industrial and high-tech firms
13
Services marketing quarterly
13
Forum Dienstleistungsmanagement
12
Journal of Services Marketing
11
Springer eBook Collection / Business and Economics
11
International journal of production economics
10
Research policy : policy, management and economic studies of science, technology and innovation
10
Springer eBook Collection
10
Journal of open innovation : technology, market, and complexity
9
Industry and innovation
8
International journal of hospitality management
8
Journal of retailing and consumer services
8
Lehrbuch
8
The journal of business & industrial marketing
8
The journal of technology transfer
8
Wissenschaft & Praxis
8
European review of service economics and management
7
Gabler Edition Wissenschaft
7
IEEE transactions on engineering management : EM
7
International journal of business innovation and research
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of quality and service sciences
7
International journal of services and operations management
7
International journal of services technology and management
7
International journal of technology management : IJTM
7
Journal of service research
7
Journal of service theory and practice
7
Schriften zum Produktionsmanagement
7
Service business
7
Technological forecasting & social change : an international journal
7
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
6
Technology analysis & strategic management
6
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ECONIS (ZBW)
24
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1
Protection for profiting from collaborative service innovation
Hurmelinna-Laukkanen, Pia
;
Ritala, Paavo
- In:
Journal of service management
21
(
2010
)
1
,
pp. 6-24
Persistent link: https://www.econbiz.de/10003964293
Saved in:
2
Characterising the concept of service experience
Helkkula, Anu
- In:
Journal of service management
22
(
2011
)
3
,
pp. 367-389
Persistent link: https://www.econbiz.de/10009239536
Saved in:
3
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
4
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
5
Experience co-creation in financial
services
: an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
6
The co-creation experience from the customer perspective : its measurement and determinants
Verleye, Katrien
- In:
Journal of service management
26
(
2015
)
2
,
pp. 321-342
Persistent link: https://www.econbiz.de/10011401345
Saved in:
7
Primacy versus recency effects in extended service encounters
Garnefeld, Ina
;
Steinhoff, Lena
- In:
Journal of service management
24
(
2013
)
1
,
pp. 64-81
Persistent link: https://www.econbiz.de/10009728592
Saved in:
8
Having a strategy for new service development : does it really matter?
Edvardsson, Bo
;
Meiren, Thomas
;
Schäfer, Adrienne
; …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10009728604
Saved in:
9
Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
Saved in:
10
Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
Saved in:
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