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~isPartOf:"Journal of service management"
~subject:"Dienstleistungsinnovation"
~subject:"Innovationsmanagement"
~subject:"Service management"
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Dienstleistungsinnovation
Innovationsmanagement
Service management
Services
63
Dienstleistung
60
Dienstleistungsqualität
25
Dienstleistungssektor
25
Service industry
25
Service quality
25
Innovation
20
Beziehungsmarketing
15
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15
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15
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12
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Customer satisfaction
10
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7
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5
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5
Produktentwicklung
5
Robot
5
Roboter
5
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5
Service-Dominant Logic
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5
Services marketing
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Edvardsson, Bo
3
Helkkula, Anu
2
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2
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1
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1
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1
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1
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1
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1
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1
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1
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1
Colurcio, Maria
1
Dasu, Sriram
1
De Gosson de Varennes, Serge
1
Di Pietro, Laura
1
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1
Engström, Jon
1
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1
Gebauer, Heiko
1
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1
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Michel, Stefan
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Nariswari, Angeline
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Narvaiza, Lorea
1
Norin, Olof
1
Oliveira, Maicon Gouvea
1
Parasuraman, A.
1
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Journal of service management
SpringerLink / Bücher
43
Journal of business research : JBR
33
The service industries journal
20
International journal of innovation management
18
Research
14
Industrial marketing management : the international journal for industrial and high-tech firms
13
Forum Dienstleistungsmanagement
12
Springer eBook Collection / Business and Economics
11
The journal of business & industrial marketing
11
The journal of services marketing
11
International journal of production economics
10
Journal of service research : JSR
10
Research policy : policy, management and economic studies of science, technology and innovation
10
Journal of open innovation : technology, market, and complexity
9
Lehrbuch
9
Springer eBook Collection
9
European review of service economics and management
8
Industry and innovation
8
The journal of technology transfer
8
Wissenschaft & Praxis
8
IEEE transactions on engineering management : EM
7
International journal of business innovation and research
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services technology and management
7
International journal of technology management : IJTM
7
Public management review
7
Schriften zum Produktionsmanagement
7
Service business
7
International journal of hospitality management
6
International journal of quality and service sciences
6
Technological forecasting & social change : an international journal
6
Technology analysis & strategic management
6
Technovation : the international journal of technological innovation, entrepreneurship and technology management
6
California management review
5
Economics of innovation and new technology
5
European journal of innovation management : EJIM
5
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
5
Handbook of service science ; [Vol. 1]
5
International journal of business and globalisation : IJBG
5
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ECONIS (ZBW)
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1
Protection for profiting from collaborative service innovation
Hurmelinna-Laukkanen, Pia
;
Ritala, Paavo
- In:
Journal of service management
21
(
2010
)
1
,
pp. 6-24
Persistent link: https://www.econbiz.de/10003964293
Saved in:
2
Characterising the concept of service experience
Helkkula, Anu
- In:
Journal of service management
22
(
2011
)
3
,
pp. 367-389
Persistent link: https://www.econbiz.de/10009239536
Saved in:
3
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
4
The co-creation experience from the customer perspective : its measurement and determinants
Verleye, Katrien
- In:
Journal of service management
26
(
2015
)
2
,
pp. 321-342
Persistent link: https://www.econbiz.de/10011401345
Saved in:
5
Having a strategy for new service development : does it really matter?
Edvardsson, Bo
;
Meiren, Thomas
;
Schäfer, Adrienne
; …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10009728604
Saved in:
6
Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
Saved in:
7
Exploring the alignment between service strategy and service innovation
Lightfoot, Howard
;
Gebauer, Heiko
- In:
Journal of service management
22
(
2011
)
5
,
pp. 664-683
Persistent link: https://www.econbiz.de/10009406382
Saved in:
8
Innovative service perspectives
Strandvik, Tore Martin
(
contributor
)
-
2013
Persistent link: https://www.econbiz.de/10010196058
Saved in:
9
Accessing resources for service innovation : the critical role of network relationships
Rusanen, Helena
;
Halinen, Aino
;
Jaakkola, Elina
- In:
Journal of service management
25
(
2014
)
1
,
pp. 2-29
Persistent link: https://www.econbiz.de/10010260121
Saved in:
10
Setting the stage for service experience : design strategies for functional
services
Beltagui, Ahmad
;
Candi, Marina
;
Riedel, Johann
- In:
Journal of service management
27
(
2016
)
5
,
pp. 751-772
Persistent link: https://www.econbiz.de/10011553130
Saved in:
1
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