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~isPartOf:"Journal of service management"
~subject:"Dienstleistungsqualität"
~subject:"Innovationsmanagement"
~subject:"Service management"
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Dienstleistungsqualität
Innovationsmanagement
Service management
Services
63
Dienstleistung
60
Dienstleistungssektor
25
Service industry
25
Service quality
25
Innovation
20
Beziehungsmarketing
15
Relationship marketing
15
Service innovation
15
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12
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12
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10
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10
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10
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10
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7
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7
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Forschung
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Co-creation
5
Dienstleistungsmarketing
5
New product development
5
Produktentwicklung
5
Robot
5
Roboter
5
Service experience
5
Service-Dominant Logic
5
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5
Services marketing
5
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35
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2
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37
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37
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2
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English
37
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Edvardsson, Bo
4
Jaakkola, Elina
4
Brown, Stephen Walter
2
Chase, Richard B.
2
Helkkula, Anu
2
McColl-Kennedy, Janet R.
2
Odekerken-Schröder, Gaby
2
Parasuraman, A.
2
Streukens, Sandra
2
Verleye, Katrien
2
Witell, Lars
2
Aarikka-Stenroos, Leena
1
Alam, Intekhab Ian
1
Andreassen, Tor Wallin
1
Bateson, John E. G.
1
Beltagui, Ahmad
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Blazevic, Vera
1
Bowen, David E.
1
Campos, Jose Antonio
1
Candi, Marina
1
Cheung, Lilliemay
1
Chou, Cindy Yunhsin
1
Clark, Moira K.
1
Colurcio, Maria
1
Dalla Pozza, Ilaria
1
Dasu, Sriram
1
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1
Dong, Beibei
1
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1
El-Manstrly, Dahlia
1
Engström, Jon
1
Ferrier, Elizabeth
1
Fisk, Raymond P.
1
Gebauer, Heiko
1
Gomide, Eduardo H.
1
Grönroos, Christian
1
Haapasalo, Harri
1
Halinen, Aino
1
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Journal of service management
SpringerLink / Bücher
52
Journal of business research : JBR
37
The journal of services marketing
37
The service industries journal
31
Journal of service research : JSR
24
International journal of innovation management
20
Research
16
Services marketing quarterly
16
International journal of hospitality management
15
Springer eBook Collection / Business and Economics
15
Industrial marketing management : the international journal for industrial and high-tech firms
14
International journal of production economics
14
Journal of service research
14
The journal of business & industrial marketing
14
Journal of retailing and consumer services
13
Forum Dienstleistungsmanagement
12
International journal of quality and service sciences
12
Springer eBook Collection
12
Gabler Edition Wissenschaft
11
International journal of services technology and management
11
European review of service economics and management
10
International journal of services and operations management
10
Journal of open innovation : technology, market, and complexity
10
Research policy : policy, management and economic studies of science, technology and innovation
10
Service business
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
9
Schriftenreihe innovatives Dienstleistungsmanagement
9
Wissenschaft & Praxis
9
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
8
Industry and innovation
8
Journal of service theory and practice
8
Lehrbuch
8
Public management review
8
Schriften zum Produktionsmanagement
8
The journal of technology transfer
8
Faculty & research / Insead : working paper series
7
IEEE transactions on engineering management : EM
7
International journal of business innovation and research
7
International journal of technology management : IJTM
7
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ECONIS (ZBW)
37
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1
Protection for profiting from collaborative service innovation
Hurmelinna-Laukkanen, Pia
;
Ritala, Paavo
- In:
Journal of service management
21
(
2010
)
1
,
pp. 6-24
Persistent link: https://www.econbiz.de/10003964293
Saved in:
2
Characterising the concept of service experience
Helkkula, Anu
- In:
Journal of service management
22
(
2011
)
3
,
pp. 367-389
Persistent link: https://www.econbiz.de/10009239536
Saved in:
3
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
4
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
5
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
6
Experience co-creation in financial
services
: an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
7
The co-creation experience from the customer perspective : its measurement and determinants
Verleye, Katrien
- In:
Journal of service management
26
(
2015
)
2
,
pp. 321-342
Persistent link: https://www.econbiz.de/10011401345
Saved in:
8
Having a strategy for new service development : does it really matter?
Edvardsson, Bo
;
Meiren, Thomas
;
Schäfer, Adrienne
; …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10009728604
Saved in:
9
Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
Saved in:
10
Exploring the alignment between service strategy and service innovation
Lightfoot, Howard
;
Gebauer, Heiko
- In:
Journal of service management
22
(
2011
)
5
,
pp. 664-683
Persistent link: https://www.econbiz.de/10009406382
Saved in:
1
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