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~isPartOf:"Journal of service management"
~subject:"Dienstleistungssektor"
~subject:"Innovationsmanagement"
~subject:"Service management"
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Dienstleistungssektor
Innovationsmanagement
Service management
Services
63
Dienstleistung
60
Dienstleistungsqualität
25
Service industry
25
Service quality
25
Innovation
20
Beziehungsmarketing
15
Relationship marketing
15
Service innovation
15
Customer integration
12
Kundenintegration
12
Betriebliche Wertschöpfung
10
Customer satisfaction
10
Kundenzufriedenheit
10
Value creation
10
Dienstleistungsmanagement
9
Dienstleistungsinnovation
8
Business services
7
Customer service
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Innovation management
7
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7
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Forschung
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Co-creation
5
Dienstleistungsmarketing
5
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5
Produktentwicklung
5
Robot
5
Roboter
5
Service experience
5
Service-Dominant Logic
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5
Services marketing
5
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34
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36
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Edvardsson, Bo
5
Jaakkola, Elina
5
McColl-Kennedy, Janet R.
3
Witell, Lars
3
Brown, Stephen Walter
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Helkkula, Anu
2
Meiren, Thomas
2
Odekerken-Schröder, Gaby
2
Parasuraman, A.
2
Reynoso, Javier
2
Schäfer, Adrienne
2
Verleye, Katrien
2
Aal, Kotaiba
1
Aarikka-Stenroos, Leena
1
Alam, Intekhab Ian
1
Andreassen, Tor Wallin
1
Bateson, John E. G.
1
Beltagui, Ahmad
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
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Brady, Michael K.
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1
Fisk, Raymond P.
1
Fu, Wenhui
1
Gebauer, Heiko
1
Gomide, Eduardo H.
1
Grönroos, Christian
1
Guglielmetti Mugion, Roberta
1
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Journal of service management
SpringerLink / Bücher
49
Journal of business research : JBR
41
The service industries journal
41
The journal of services marketing
30
Journal of service research : JSR
21
International journal of innovation management
20
Industrial marketing management : the international journal for industrial and high-tech firms
19
International journal of production economics
17
Schriften zum Produktionsmanagement
17
Journal of service research
16
The journal of business & industrial marketing
15
International journal of services technology and management
14
Research
14
Research policy : policy, management and economic studies of science, technology and innovation
14
European review of service economics and management
13
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
13
Springer eBook Collection
13
Forum Dienstleistungsmanagement
12
Journal of retailing and consumer services
12
Service business
12
Services marketing quarterly
12
Springer eBook Collection / Business and Economics
12
International journal of hospitality management
11
Industry and innovation
10
International journal of quality and service sciences
9
International journal of services and operations management
9
Journal of open innovation : technology, market, and complexity
9
Structural change and economic dynamics : SC+ED
9
Technological forecasting & social change : an international journal
9
Wissenschaft & Praxis
9
International journal of production research
8
Journal of service theory and practice
8
Lehrbuch
8
Technology analysis & strategic management
8
The handbook of innovation and services : a multi-disciplinary perspective
8
The journal of technology transfer
8
Economics of innovation and new technology
7
IEEE transactions on engineering management : EM
7
International journal of business innovation and research
7
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ECONIS (ZBW)
36
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1
To give or not to give professional
services
to non-paying clients ; Professionals' giving backstory
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Brady, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 426-459
Persistent link: https://www.econbiz.de/10011389031
Saved in:
2
Employee-(ro)bot
collaboration
in service : an interdependence perspective
Le, Khanh Bao Quang
;
Sajtos, Laszlo
;
Fernandez, Karen …
- In:
Journal of service management
34
(
2023
)
2
,
pp. 176-207
Persistent link: https://www.econbiz.de/10014337934
Saved in:
3
Protection for profiting from collaborative service innovation
Hurmelinna-Laukkanen, Pia
;
Ritala, Paavo
- In:
Journal of service management
21
(
2010
)
1
,
pp. 6-24
Persistent link: https://www.econbiz.de/10003964293
Saved in:
4
Characterising the concept of service experience
Helkkula, Anu
- In:
Journal of service management
22
(
2011
)
3
,
pp. 367-389
Persistent link: https://www.econbiz.de/10009239536
Saved in:
5
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
6
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
7
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
8
The co-creation experience from the customer perspective : its measurement and determinants
Verleye, Katrien
- In:
Journal of service management
26
(
2015
)
2
,
pp. 321-342
Persistent link: https://www.econbiz.de/10011401345
Saved in:
9
Having a strategy for new service development : does it really matter?
Edvardsson, Bo
;
Meiren, Thomas
;
Schäfer, Adrienne
; …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10009728604
Saved in:
10
Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
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