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~isPartOf:"Journal of service management"
~subject:"Innovationsmanagement"
~subject:"Kundenintegration"
~subject:"Service management"
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Innovationsmanagement
Kundenintegration
Service management
Services
59
Dienstleistung
57
Dienstleistungsqualität
25
Dienstleistungssektor
25
Service industry
25
Service quality
25
Innovation
18
Beziehungsmarketing
15
Relationship marketing
15
Service innovation
13
Customer integration
12
Betriebliche Wertschöpfung
10
Customer satisfaction
10
Kundenzufriedenheit
10
Value creation
10
Dienstleistungsmanagement
9
Business services
7
Customer service
7
Kundenservice
7
Unternehmensdienstleistung
7
Consumer behaviour
6
Customer experience
6
Dienstleistungsinnovation
6
Forschung
6
Innovation management
6
Konsumentenverhalten
6
Research
6
Co-creation
5
Dienstleistungsmarketing
5
New product development
5
Produktentwicklung
5
Robot
5
Roboter
5
Service experience
5
Service-Dominant Logic
5
Service-dominant logic
5
Services marketing
5
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21
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23
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2
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1
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23
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Jaakkola, Elina
3
Edvardsson, Bo
2
Helkkula, Anu
2
Aarikka-Stenroos, Leena
1
Alam, Intekhab Ian
1
Beltagui, Ahmad
1
Birgelen, Marcel van
1
Blazevic, Vera
1
Bloemer, Johanna M.
1
Brown, Stephen Walter
1
Candi, Marina
1
Caniëls, Marjolein
1
Chase, Richard B.
1
Cheung, Lilliemay
1
Dasu, Sriram
1
De Gosson de Varennes, Serge
1
Engström, Jon
1
Ferrier, Elizabeth
1
Fu, Wenhui
1
Gebauer, Heiko
1
Gomide, Eduardo H.
1
Halinen, Aino
1
Handrich, Matthias
1
Heidenreich, Sven
1
Hurmelinna-Laukkanen, Pia
1
Joglekar, Nitin
1
Klaus, Philipp
1
Lightfoot, Howard
1
Maull, Roger S.
1
McColl-Kennedy, Janet R.
1
Meiren, Thomas
1
Mendes, Glauco H. S.
1
Michel, Stefan
1
Nantes, José Flávio Diniz
1
Neghina, Carmen
1
Norin, Olof
1
Oliveira, Maicon Gouvea
1
Ponsignon, Frederic
1
Reynoso, Javier
1
Riedel, Johann
1
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Journal of service management
SpringerLink / Bücher
42
Journal of business research : JBR
37
International journal of innovation management
19
The service industries journal
19
The journal of services marketing
18
Research
14
Industrial marketing management : the international journal for industrial and high-tech firms
13
Forum Dienstleistungsmanagement
12
Journal of service research : JSR
12
Research policy : policy, management and economic studies of science, technology and innovation
12
Springer eBook Collection / Business and Economics
11
International journal of production economics
9
Journal of open innovation : technology, market, and complexity
9
Springer eBook Collection
9
The journal of business & industrial marketing
9
Industry and innovation
8
International journal of business innovation and research
8
Lehrbuch
8
Public management review
8
Service business
8
The journal of technology transfer
8
Wissenschaft & Praxis
8
IEEE transactions on engineering management : EM
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of technology management : IJTM
7
Managing service quality : MSQ ; an international journal
7
Schriften zum Produktionsmanagement
7
Technology analysis & strategic management
7
European review of service economics and management
6
International journal of hospitality management
6
International journal of quality and service sciences
6
International journal of services and operations management
6
International journal of services technology and management
6
Schriftenreihe innovatives Dienstleistungsmanagement
6
Technological forecasting & social change : an international journal
6
Technovation : the international journal of technological innovation, entrepreneurship and technology management
6
California management review
5
Economics of innovation and new technology
5
European journal of innovation management : EJIM
5
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ECONIS (ZBW)
23
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23
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1
Protection for profiting from collaborative service innovation
Hurmelinna-Laukkanen, Pia
;
Ritala, Paavo
- In:
Journal of service management
21
(
2010
)
1
,
pp. 6-24
Persistent link: https://www.econbiz.de/10003964293
Saved in:
2
Characterising the concept of service experience
Helkkula, Anu
- In:
Journal of service management
22
(
2011
)
3
,
pp. 367-389
Persistent link: https://www.econbiz.de/10009239536
Saved in:
3
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
4
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
5
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
6
Experience co-creation in financial
services
: an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
7
The co-creation experience from the customer perspective : its measurement and determinants
Verleye, Katrien
- In:
Journal of service management
26
(
2015
)
2
,
pp. 321-342
Persistent link: https://www.econbiz.de/10011401345
Saved in:
8
Having a strategy for new service development : does it really matter?
Edvardsson, Bo
;
Meiren, Thomas
;
Schäfer, Adrienne
; …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10009728604
Saved in:
9
Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
Saved in:
10
Exploring the alignment between service strategy and service innovation
Lightfoot, Howard
;
Gebauer, Heiko
- In:
Journal of service management
22
(
2011
)
5
,
pp. 664-683
Persistent link: https://www.econbiz.de/10009406382
Saved in:
1
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