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~isPartOf:"Journal of service management"
~subject:"Innovationsmanagement"
~subject:"Kundenservice"
~subject:"Service management"
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Innovationsmanagement
Kundenservice
Service management
Services
63
Dienstleistung
60
Dienstleistungsqualität
25
Dienstleistungssektor
25
Service industry
25
Service quality
25
Innovation
20
Beziehungsmarketing
15
Relationship marketing
15
Service innovation
15
Customer integration
12
Kundenintegration
12
Betriebliche Wertschöpfung
10
Customer satisfaction
10
Kundenzufriedenheit
10
Value creation
10
Dienstleistungsmanagement
9
Dienstleistungsinnovation
8
Business services
7
Customer service
7
Innovation management
7
Unternehmensdienstleistung
7
Consumer behaviour
6
Customer experience
6
Forschung
6
Konsumentenverhalten
6
Research
6
Co-creation
5
Dienstleistungsmarketing
5
New product development
5
Produktentwicklung
5
Robot
5
Roboter
5
Service experience
5
Service-Dominant Logic
5
Service-dominant logic
5
Services marketing
5
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21
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1
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22
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22
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1
Collection of articles of several authors
1
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Sammelwerk
1
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English
22
Author
All
Edvardsson, Bo
2
Helkkula, Anu
2
Jaakkola, Elina
2
Paluch, Stefanie
2
Aarikka-Stenroos, Leena
1
Alam, Intekhab Ian
1
Beltagui, Ahmad
1
Blazevic, Vera
1
Brown, Stephen Walter
1
Campos, Jose Antonio
1
Candi, Marina
1
Chase, Richard B.
1
Dasu, Sriram
1
Díaz-Garrido, Eloísa
1
Gebauer, Heiko
1
Gomide, Eduardo H.
1
Halinen, Aino
1
Holz, Heiko F.
1
Hurmelinna-Laukkanen, Pia
1
Joglekar, Nitin
1
Jörling, Moritz
1
Kies, Alexander
1
Kim, Namwoon
1
Kunz, Werner H.
1
Lightfoot, Howard
1
Mahr, Dominik
1
Martín Peña, María Luz
1
Meiren, Thomas
1
Mendes, Glauco H. S.
1
Mennens, Kars
1
Michel, Stefan
1
Nantes, José Flávio Diniz
1
Narvaiza, Lorea
1
Odekerken-Schröder, Gaby
1
Oliveira, Maicon Gouvea
1
Pitardi, Valentina
1
Reynoso, Javier
1
Riedel, Johann
1
Ritala, Paavo
1
Rubalcaba-Bermejo, Luis
1
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Published in...
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Journal of service management
SpringerLink / Bücher
43
Journal of business research : JBR
32
The journal of services marketing
25
The service industries journal
20
International journal of innovation management
19
Research
14
Forum Dienstleistungsmanagement
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
Springer eBook Collection / Business and Economics
11
The journal of business & industrial marketing
11
International journal of hospitality management
10
Research policy : policy, management and economic studies of science, technology and innovation
10
International journal of production economics
9
Journal of open innovation : technology, market, and complexity
9
Journal of service research : JSR
9
Springer eBook Collection
9
IEEE transactions on engineering management : EM
8
Industry and innovation
8
Lehrbuch
8
The journal of technology transfer
8
Wissenschaft & Praxis
8
European review of service economics and management
7
International journal of business innovation and research
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services and operations management
7
International journal of technology management : IJTM
7
Schriften zum Produktionsmanagement
7
Technological forecasting & social change : an international journal
7
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
6
International journal of services technology and management
6
Journal of service theory and practice
6
Technology analysis & strategic management
6
Technovation : the international journal of technological innovation, entrepreneurship and technology management
6
California management review
5
Economics of innovation and new technology
5
European journal of innovation management : EJIM
5
Gabler Edition Wissenschaft
5
International journal of business and globalisation : IJBG
5
International journal of innovation and technology management
5
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ECONIS (ZBW)
22
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1
Protection for profiting from collaborative service innovation
Hurmelinna-Laukkanen, Pia
;
Ritala, Paavo
- In:
Journal of service management
21
(
2010
)
1
,
pp. 6-24
Persistent link: https://www.econbiz.de/10003964293
Saved in:
2
Characterising the concept of service experience
Helkkula, Anu
- In:
Journal of service management
22
(
2011
)
3
,
pp. 367-389
Persistent link: https://www.econbiz.de/10009239536
Saved in:
3
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
4
The co-creation experience from the customer perspective : its measurement and determinants
Verleye, Katrien
- In:
Journal of service management
26
(
2015
)
2
,
pp. 321-342
Persistent link: https://www.econbiz.de/10011401345
Saved in:
5
Having a strategy for new service development : does it really matter?
Edvardsson, Bo
;
Meiren, Thomas
;
Schäfer, Adrienne
; …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10009728604
Saved in:
6
Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
Saved in:
7
Exploring the alignment between service strategy and service innovation
Lightfoot, Howard
;
Gebauer, Heiko
- In:
Journal of service management
22
(
2011
)
5
,
pp. 664-683
Persistent link: https://www.econbiz.de/10009406382
Saved in:
8
Innovative service perspectives
Strandvik, Tore Martin
(
contributor
)
-
2013
Persistent link: https://www.econbiz.de/10010196058
Saved in:
9
Accessing resources for service innovation : the critical role of network relationships
Rusanen, Helena
;
Halinen, Aino
;
Jaakkola, Elina
- In:
Journal of service management
25
(
2014
)
1
,
pp. 2-29
Persistent link: https://www.econbiz.de/10010260121
Saved in:
10
Setting the stage for service experience : design strategies for functional
services
Beltagui, Ahmad
;
Candi, Marina
;
Riedel, Johann
- In:
Journal of service management
27
(
2016
)
5
,
pp. 751-772
Persistent link: https://www.econbiz.de/10011553130
Saved in:
1
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