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~isPartOf:"Journal of service management"
~subject:"Roboter"
~subject:"Service industry"
~subject:"Unternehmenserfolg"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Roboter
Service industry
Unternehmenserfolg
Customer satisfaction
70
Dienstleistungsqualität
69
Kundenzufriedenheit
69
Service quality
69
Dienstleistungssektor
58
Consumer behaviour
52
Konsumentenverhalten
52
Beziehungsmarketing
51
Relationship marketing
51
Services
36
Dienstleistung
35
Customer service
30
Kundenservice
30
Customer integration
17
Kundenintegration
17
Bibliometrics
15
Bibliometrie
15
Innovation
14
Business services
12
Dienstleistungsmanagement
12
Dienstleistungsmarketing
12
Service innovation
12
Service management
12
Services marketing
12
Unternehmensdienstleistung
12
Beschwerdemanagement
11
Betriebliche Wertschöpfung
11
Complaint management
11
Value creation
11
Customer experience
10
Emotion
10
Robot
10
Satisfaction
10
Arbeitsverhalten
9
Arbeitszufriedenheit
9
Einzelhandel
9
Job satisfaction
9
Retail trade
9
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Undetermined
32
Free
3
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Article
60
Book / Working Paper
4
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Article in journal
Fallstudie
Statistik
Textbook
Aufsatz in Zeitschrift
64
Collection of articles of several authors
4
Sammelwerk
4
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English
64
Author
All
Edvardsson, Bo
4
Jaakkola, Elina
4
McColl-Kennedy, Janet R.
4
Witell, Lars
4
Gustafsson, Anders
3
Wirtz, Jochen
3
Bowen, David E.
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Kristensson, Per
2
Kunz, Werner H.
2
Mahr, Dominik
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Parasuraman, A.
2
Patterson, Paul G.
2
Streukens, Sandra
2
Tuzovic, Sven
2
Verma, Rohit
2
Aa, Wietze van der
1
Aal, Kotaiba
1
Ambika, Anupama
1
Amelia, Amelia
1
Andreassen, Tor Wallin
1
Ashman, Rachel
1
Baaklini, Eliane Sam
1
Batat, Wided
1
Bateson, John E. G.
1
Belk, Russell W.
1
Beltagui, Ahmad
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Blasco-Arcas, Lorena
1
Bolton, Ruth N.
1
Brady, Michael K.
1
Brengman, Malaika
1
Brown, Stephen Walter
1
Burton, Jamie
1
Böhm, Eva
1
Candi, Marina
1
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Published in...
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Journal of service management
The service industries journal
273
Journal of business research : JBR
111
The journal of services marketing
91
International journal of production economics
64
Service business
64
International journal of hospitality management
58
Industrial marketing management : the international journal for industrial and high-tech firms
57
Journal of service research : JSR
54
Journal of retailing and consumer services
53
International journal of services technology and management
42
The international journal of human resource management
40
Structural change and economic dynamics : SC+ED
39
Regional studies
36
Technological forecasting & social change : an international journal
35
International journal of services and operations management
34
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
34
Research policy : policy, management and economic studies of science, technology and innovation
31
European journal of operational research : EJOR
30
Journal of service research
30
The journal of business & industrial marketing
30
Services marketing quarterly
28
Applied economics
27
Economics of innovation and new technology
26
International journal of innovation management
26
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
25
International journal of production research
24
International journal of services, economics and management
24
Applied economics letters
23
Management decision : MD
22
Growth and change : a journal of urban and regional policy
21
International journal of contemporary hospitality management
21
Journal of the Academy of Marketing Science
21
Management international review : mir ; journal of international business
21
Papeles de economía española
21
Small business economics : an entrepreneurship journal
21
Technovation : the international journal of technological innovation, entrepreneurship and technology management
21
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
21
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
21
Información comercial española : ICE : revista de economía
20
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ECONIS (ZBW)
64
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41
Proactive diagnosis : how professional service firms sustain client dialogue
Sieg, Jan Henrik
;
Fischer, Alban
;
Wallin, Martin W.
; …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 253-278
Persistent link: https://www.econbiz.de/10009554258
Saved in:
42
Reversing the green backlash in services : credible competitors help large companies go green
Chun, HaeEun Helen
;
Giebelhausen, Michael
- In:
Journal of service management
23
(
2012
)
3
,
pp. 400-415
Persistent link: https://www.econbiz.de/10009619142
Saved in:
43
Customer co-creation in service innovation : a matter of communication?
Gustafsson, Anders
;
Kristensson, Per
;
Witell, Lars
- In:
Journal of service management
23
(
2012
)
3
,
pp. 311-327
Persistent link: https://www.econbiz.de/10009619172
Saved in:
44
Practices and experiences : challenges and opportunities for value research
Helkkula, Anu
;
Kelleher, Carol
;
Pihlström, Minna
- In:
Journal of service management
23
(
2012
)
4
,
pp. 554-570
Persistent link: https://www.econbiz.de/10009619534
Saved in:
45
An expanded servicescape perspective
Rosenbaum, Mark S.
;
Massiah, Carolyn
- In:
Journal of service management
22
(
2011
)
4
,
pp. 471-490
Persistent link: https://www.econbiz.de/10009304739
Saved in:
46
Customer activity in service
Mickelsson, Karl-Jacob
- In:
Journal of service management
24
(
2013
)
5
,
pp. 534-552
Persistent link: https://www.econbiz.de/10010196052
Saved in:
47
From service for free to service for free : business model innovation in manufacturing firms
Witell, Lars
;
Löfgren, Martin
- In:
Journal of service management
24
(
2013
)
5
,
pp. 520-533
Persistent link: https://www.econbiz.de/10010196054
Saved in:
48
Innovative service perspectives
Strandvik, Tore Martin
(
contributor
)
-
2013
Persistent link: https://www.econbiz.de/10010196058
Saved in:
49
The role of coordinated marketing-operations strategy in services : implications for managerial decisions and execution
Dixon, Michael
;
Karniouchina, Ekaterina V.
;
Rhee, Bo van der
- In:
Journal of service management
25
(
2014
)
2
,
pp. 275-294
Persistent link: https://www.econbiz.de/10010343465
Saved in:
50
Signaling eco-certification : implications for service coproduction and resource efficiency
Zhang, Jie Jennifer
;
Joglekar, Nitin
;
Verma, Rohit
- In:
Journal of service management
25
(
2014
)
4
,
pp. 494-511
Persistent link: https://www.econbiz.de/10010405216
Saved in:
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