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~isPartOf:"Journal of service management"
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Service management
Services
59
Dienstleistung
57
Dienstleistungsqualität
25
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25
Service industry
25
Service quality
25
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18
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15
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15
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13
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12
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12
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10
Customer satisfaction
10
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10
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10
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9
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7
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Produktentwicklung
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Helkkula, Anu
2
Aarikka-Stenroos, Leena
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Beltagui, Ahmad
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Brown, Stephen Walter
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Chase, Richard B.
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1
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1
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1
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1
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1
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1
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1
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1
Ritala, Paavo
1
Rubalcaba-Bermejo, Luis
1
Sidaoui, Karim
1
Sundbo, Jon
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Journal of service management
SpringerLink / Bücher
23
Forum Dienstleistungsmanagement
12
Lehrbuch
8
Springer eBook Collection / Business and Economics
8
Wissenschaft & Praxis
8
Schriften zum Produktionsmanagement
7
Research
6
Springer eBook Collection
6
Beiträge zur Controlling-Forschung
4
Focus Dienstleistungsmarketing
4
Fokus Dienstleistungsmarketing
4
Gabler Edition Wissenschaft
4
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of services and operations management
4
Journal of service research : JSR
4
The journal of services marketing
4
Handbook of service science ; [Vol. 1]
3
Schriftenreihe innovatives Dienstleistungsmanagement
3
Applied Marketing Science / Angewandte Marketingforschung
2
Beiträge zur empirischen Marketing- und Vertriebsforschung
2
Berichte aus Energie- und Umweltforschung
2
Betriebswirtschaftliche Forschung zur Unternehmensführung
2
Betriebswirtschaftliche Forschungsergebnisse
2
Dienstleistungsmanagement : Jahrbuch
2
Dynamik mit Verantwortung
2
Fortschritt-Berichte VDI / 16
2
Gabler Edition Wissenschaft / Betriebswirtschaftliche Studien in forschungsintensiven Industrien
2
Innovationsentwicklung, Internationalität, Mitarbeiterperspektive
2
International journal of hospitality management
2
International journal of quality and service sciences
2
International journal of services and operations management : IJSOM
2
International journal of services, economics and management
2
Journal of business research : JBR
2
Lecture notes in business information processing : LNBIP
2
Managing service quality : MSQ ; an international journal
2
Nachhaltig wirtschaften konkret
2
Research on emotion in organizations
2
Schriften zur EDV-orientierten Betriebswirtschaft
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ECONIS (ZBW)
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1
Protection for profiting from collaborative service innovation
Hurmelinna-Laukkanen, Pia
;
Ritala, Paavo
- In:
Journal of service management
21
(
2010
)
1
,
pp. 6-24
Persistent link: https://www.econbiz.de/10003964293
Saved in:
2
Characterising the concept of service experience
Helkkula, Anu
- In:
Journal of service management
22
(
2011
)
3
,
pp. 367-389
Persistent link: https://www.econbiz.de/10009239536
Saved in:
3
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
4
Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
Saved in:
5
Exploring the alignment between service strategy and service innovation
Lightfoot, Howard
;
Gebauer, Heiko
- In:
Journal of service management
22
(
2011
)
5
,
pp. 664-683
Persistent link: https://www.econbiz.de/10009406382
Saved in:
6
Setting the stage for service experience : design strategies for functional
services
Beltagui, Ahmad
;
Candi, Marina
;
Riedel, Johann
- In:
Journal of service management
27
(
2016
)
5
,
pp. 751-772
Persistent link: https://www.econbiz.de/10011553130
Saved in:
7
Signaling eco-certification : implications for service coproduction and resource efficiency
Zhang, Jie Jennifer
;
Joglekar, Nitin
;
Verma, Rohit
- In:
Journal of service management
25
(
2014
)
4
,
pp. 494-511
Persistent link: https://www.econbiz.de/10010405216
Saved in:
8
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
9
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
Saved in:
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