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~isPartOf:"Journal of service management"
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Dienstleistung
57
Services
57
Dienstleistungssektor
25
Service industry
25
Dienstleistungsqualität
24
Service quality
24
Innovation
18
Beziehungsmarketing
14
Relationship marketing
14
Service innovation
13
Customer integration
12
Kundenintegration
12
Betriebliche Wertschöpfung
10
Dienstleistungsmanagement
10
Service management
10
Value creation
10
Customer satisfaction
9
Kundenzufriedenheit
9
Business services
7
Customer service
7
Kundenservice
7
Unternehmensdienstleistung
7
Customer experience
6
Dienstleistungsinnovation
6
Dienstleistungsmarketing
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Forschung
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Innovation management
6
Innovationsmanagement
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Marketing
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Services marketing
6
Consumer behaviour
5
Konsumentenverhalten
5
New product development
5
Produktentwicklung
5
Robot
5
Roboter
5
Service-Dominant Logic
5
Service-dominant logic
5
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61
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63
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63
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Edvardsson, Bo
8
Jaakkola, Elina
5
Reynoso, Javier
4
Brown, Stephen Walter
3
McColl-Kennedy, Janet R.
3
Parasuraman, A.
3
Riel, Allard C. R. van
3
Witell, Lars
3
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2
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2
Chase, Richard B.
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Cheung, Lilliemay
2
Gremler, Dwayne D.
2
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2
Helkkula, Anu
2
Klaus, Philipp
2
Meiren, Thomas
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Schäfer, Adrienne
2
Sebastiani, Roberta
2
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2
Tronvoll, Bård
2
Tuzovic, Sven
2
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2
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1
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1
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1
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1
Bitner, Mary Jo
1
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1
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1
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Journal of service management
SpringerLink / Bücher
504
European Journal of Marketing
463
Journal of business research : JBR
209
Journal of Food Distribution Research
208
Marketing Intelligence & Planning
199
Springer eBook Collection
153
Europäische Hochschulschriften / 5
148
Industrial marketing management : the international journal for industrial and high-tech firms
137
Management Science
132
Journal of Agricultural and Applied Economics
130
Journal of Consumer Marketing
110
Springer eBook Collection / Business and Economics
107
European journal of marketing : EJM
95
International Food and Agribusiness Management Review
94
Gabler Edition Wissenschaft
89
Lehrbuch
89
Management science : journal of the Institute for Operations Research and the Management Sciences
82
Agricultural Economics Reports
80
Amber Waves
80
2007 Second International Conference, August 20-22, 2007, Accra, Ghana
79
International Journal of Bank Marketing
79
Journal of marketing education : JME
79
Journal of marketing management : MM
78
The service industries journal
77
farmdoc daily
74
Marketing theory
73
Journal of marketing
72
Review of Marketing and Agricultural Economics
72
Agricultural and Resource Economics Review
70
International Marketing Review
70
Ifo Schnelldienst
69
Journal of Business & Industrial Marketing
69
Journal of Product & Brand Management
69
Economics Papers from University Paris Dauphine
68
Research
66
Journal of Agribusiness
65
EB Series
64
Young Consumers
64
Journal of the Academy of Marketing Science
62
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ECONIS (ZBW)
63
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1
Protection for profiting from collaborative service innovation
Hurmelinna-Laukkanen, Pia
;
Ritala, Paavo
- In:
Journal of service management
21
(
2010
)
1
,
pp. 6-24
Persistent link: https://www.econbiz.de/10003964293
Saved in:
2
Characterising the concept of service experience
Helkkula, Anu
- In:
Journal of service management
22
(
2011
)
3
,
pp. 367-389
Persistent link: https://www.econbiz.de/10009239536
Saved in:
3
Crowd-funding : transforming customers into investors through innovative service platforms
Ordanini, Andrea
;
Miceli, Lucia
;
Pizzetti, Marta
; …
- In:
Journal of service management
22
(
2011
)
4
,
pp. 443-470
Persistent link: https://www.econbiz.de/10009304741
Saved in:
4
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
5
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
6
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
7
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
8
The co-creation experience from the customer perspective : its measurement and determinants
Verleye, Katrien
- In:
Journal of service management
26
(
2015
)
2
,
pp. 321-342
Persistent link: https://www.econbiz.de/10011401345
Saved in:
9
Impact of country effects on the performance of service firms
Elango, Balasubramanian
;
Wieland, Jamie R.
- In:
Journal of service management
26
(
2015
)
4
,
pp. 588-607
Persistent link: https://www.econbiz.de/10011416769
Saved in:
10
Modes of customer co-production for international service offerings
Sampson, Scott
;
Money, R. Bruce
- In:
Journal of service management
26
(
2015
)
4
,
pp. 625-647
Persistent link: https://www.econbiz.de/10011416772
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