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~isPartOf:"Journal of service management"
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Beziehungsmarketing
111
Relationship marketing
111
Consumer behaviour
59
Konsumentenverhalten
59
Customer satisfaction
43
Kundenzufriedenheit
43
Dienstleistungsqualität
42
Service quality
42
Customer integration
31
Kundenintegration
31
Betriebliche Wertschöpfung
18
Value creation
18
Dienstleistungssektor
17
Service industry
17
Services
17
Dienstleistung
16
Social Web
16
Social web
16
Customer experience
15
Lieferantenmanagement
15
Supplier relationship management
15
Customer value
13
Kundenwert
13
Brand management
12
Markenführung
12
Dienstleistungsmarketing
10
Services marketing
10
Brand
9
Dienstleistungsmanagement
9
Service management
9
Value co-creation
9
Brand image
8
Bundling strategy
8
Innovation
8
Leistungsbündel
8
Markenartikel
8
Markenimage
8
Co-creation
7
Confidence
7
Emotion
7
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Undetermined
62
Free
3
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Article
127
Book / Working Paper
2
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Article in journal
129
Aufsatz in Zeitschrift
129
Collection of articles of several authors
2
Sammelwerk
2
Case study
1
Conference proceedings
1
Fallstudie
1
Konferenzschrift
1
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Language
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English
129
Author
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Jaakkola, Elina
7
Edvardsson, Bo
5
Aksoy, Lerzan
4
Grönroos, Christian
4
McColl-Kennedy, Janet R.
4
Fisk, Raymond P.
3
Hammerschmidt, Maik
3
Keiningham, Timothy
3
Malthouse, Edward C.
3
Nijssen, E. J.
3
Patrício, Lia
3
Ponsignon, Frederic
3
Weiger, Welf Hermann
3
Wirtz, Jochen
3
Bilstein, Nicola
2
Bloemer, Johanna M.
2
Buoye, Alexander
2
Giertz, Johann N.
2
Gustafsson, Anders
2
Halinen, Aino
2
Hammedi, Wafa
2
Heinonen, Kristina
2
Helkkula, Anu
2
Hillebrand, Bas
2
Hollebeek, Linda D.
2
Kandampully, Jay
2
Klaus, Philipp
2
Kunz, Werner
2
Lariviere, Bart
2
Leroi-Werelds, Sara
2
Loureiro, Yuliya Komarova
2
Meyer, Anton
2
Mickelsson, Karl-Jacob
2
Strandvik, Tore
2
Tronvoll, Bård
2
Verleye, Katrien
2
Witell, Lars
2
Aarikka-Stenroos, Leena
1
Ahuvia, Aaron
1
Akpinar, Ezgi
1
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QUIS <11, 2009, Wolfsburg>
1
Published in...
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Journal of service management
Industrial marketing management : the international journal for industrial and high-tech firms
1,097
Journal of business research : JBR
944
SpringerLink / Bücher
745
Journal of retailing and consumer services
620
International journal of production economics
493
The journal of business & industrial marketing
467
International journal of production research
354
International journal of hospitality management
308
European journal of operational research : EJOR
276
Journal of the Academy of Marketing Science
249
The journal of services marketing
232
Gabler Edition Wissenschaft
227
Europäische Hochschulschriften / 5
221
Journal of marketing
208
Journal of strategic marketing
207
The service industries journal
206
Springer eBook Collection / Business and Economics
182
European journal of marketing : EJM
179
Journal of purchasing and supply management
174
Springer eBook Collection
168
Journal of business-to-business marketing
167
Journal of marketing management : MM
166
Marketing intelligence & planning
159
International journal of electronic customer relationship management : IJECRM
157
Management science : journal of the Institute for Operations Research and the Management Sciences
142
Asia Pacific journal of marketing and logistics
138
Journal of retailing
132
The journal of product & brand management
127
International journal of contemporary hospitality management
125
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
125
Journal of service research : JSR
125
Journal of travel and tourism marketing
125
Tourism management : research, policies, practice
124
The journal of brand management : an international journal
123
Cogent business & management
122
Psychology & marketing
122
Journal of hospitality marketing & management
120
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
116
Journal of operations management
113
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ECONIS (ZBW)
129
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1
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129
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1
Customer orientation and future market focus in NSD
Hillebrand, Bas
;
Kemp, Ron
;
Nijssen, E. J.
- In:
Journal of service management
22
(
2011
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10009010794
Saved in:
2
Accessing resources for service innovation : the critical role of network relationships
Rusanen, Helena
;
Halinen, Aino
;
Jaakkola, Elina
- In:
Journal of service management
25
(
2014
)
1
,
pp. 2-29
Persistent link: https://www.econbiz.de/10010260121
Saved in:
3
QUIS 11 : moving forward with service quality
Stauss, Bernd
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008656281
Saved in:
4
Benefits and uncertainties of performance-based contracting in manufacturing industries : an agency theory perspective
Hypko, Phillipp
;
Tilebein, Meike
;
Gleich, Ronald
- In:
Journal of service management
21
(
2010
)
4
,
pp. 460-489
Persistent link: https://www.econbiz.de/10008656291
Saved in:
5
Service as business logic : implications for value creation and marketing
Grönroos, Christian
;
Ravald, Annika
- In:
Journal of service management
22
(
2011
)
1
,
pp. 5-22
Persistent link: https://www.econbiz.de/10009010797
Saved in:
6
Co-creating customer-focused solutions within business networks : a service perspective
Hakanen, Taru
;
Jaakkola, Elina
- In:
Journal of service management
23
(
2012
)
4
,
pp. 593-611
Persistent link: https://www.econbiz.de/10009619530
Saved in:
7
Understanding value co-creation in complex services with many actors
Pinho, Nelson
;
Beirão, Gabriela
;
Patrício, Lia
;
Fisk, …
- In:
Journal of service management
25
(
2014
)
4
,
pp. 470-493
Persistent link: https://www.econbiz.de/10010405220
Saved in:
8
Customer expectations of remote maintenance services in the medical equipment industry
Paluch, Stefanie
- In:
Journal of service management
25
(
2014
)
5
,
pp. 639-653
Persistent link: https://www.econbiz.de/10010426056
Saved in:
9
Comparing provider-customer constellations of visibility-based service
Holmström, Jan
;
Brax, Saara
;
Ala-Risku, Timo
- In:
Journal of service management
21
(
2010
)
5
,
pp. 675-692
Persistent link: https://www.econbiz.de/10008749710
Saved in:
10
Outcome-based service contracts in the defence industry : mitigating the challenges
Ng, Irene
;
Nudurupati, Sai S.
- In:
Journal of service management
21
(
2010
)
5
,
pp. 656-674
Persistent link: https://www.econbiz.de/10008749713
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