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Customer satisfaction
70
Kundenzufriedenheit
69
Dienstleistungsqualität
52
Service quality
52
Beziehungsmarketing
46
Relationship marketing
46
Consumer behaviour
43
Konsumentenverhalten
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22
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Viral marketing
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Aksoy, Lerzan
5
Edvardsson, Bo
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Buoye, Alexander
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Keiningham, Timothy
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McColl-Kennedy, Janet R.
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Ponsignon, Frederic
3
Riel, Allard C. R. van
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Witell, Lars
3
Bloemer, Johanna M.
2
Cooil, Bruce
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Gustafsson, Anders
2
Hillebrand, Bas
2
Huang, Wen Hsien
2
Joosten, Herm
2
Klaus, Philipp
2
Lariviere, Bart
2
Lipkin, Michaela
2
Malthouse, Edward C.
2
Semeijn, Janjaap
2
Sharma, Piyush
2
Sparks, Beverley
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Söderlund, Magnus
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Tronvoll, Bård
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Valtakoski, Aku
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Batat, Wided
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Belanche, Daniel
1
Beltagui, Ahmad
1
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Journal of service management
Journal of retailing and consumer services
425
International journal of hospitality management
369
Journal of business research : JBR
335
The journal of services marketing
206
The service industries journal
203
Journal of Services Marketing
194
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
173
Tourism management : research, policies, practice
173
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
158
International journal of contemporary hospitality management
145
European Journal of Marketing
109
International Journal of Bank Marketing
107
Cogent business & management
106
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
106
Services marketing quarterly
102
SpringerLink / Bücher
98
Journal of service research : JSR
97
Service business
95
The TQM journal : the international review of organizational improvement
89
Industrial marketing management : the international journal for industrial and high-tech firms
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
86
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
86
Tourism management perspectives : TMP
86
International Journal of Contemporary Hospitality Management
83
Psychology & marketing
79
International journal of productivity and quality management : IJPQM
78
Journal of the Academy of Marketing Science
77
International journal of quality and service sciences
69
Journal of strategic marketing
69
Total quality management & business excellence
69
International journal of services and operations management
66
The international journal of bank marketing : IJBM
66
International Journal of Quality & Reliability Management
63
Journal of Asian finance, economics and business : JAFEB
62
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
62
European journal of marketing : EJM
60
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ECONIS (ZBW)
91
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1
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91
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1
Innovative service perspectives
Strandvik, Tore Martin
(
contributor
)
-
2013
Persistent link: https://www.econbiz.de/10010196058
Saved in:
2
Accessing resources for service innovation : the critical role of network relationships
Rusanen, Helena
;
Halinen, Aino
;
Jaakkola, Elina
- In:
Journal of service management
25
(
2014
)
1
,
pp. 2-29
Persistent link: https://www.econbiz.de/10010260121
Saved in:
3
Setting the stage for service experience : design strategies for functional services
Beltagui, Ahmad
;
Candi, Marina
;
Riedel, Johann
- In:
Journal of service management
27
(
2016
)
5
,
pp. 751-772
Persistent link: https://www.econbiz.de/10011553130
Saved in:
4
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
5
Innovation in service ecosystems : an empirical study of the integration of values, brands, service systems and experience rooms
Aal, Kotaiba
;
Di Pietro, Laura
;
Edvardsson, Bo
;
Renzi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 619-651
Persistent link: https://www.econbiz.de/10011563721
Saved in:
6
Digital service innovation : a paradigm shift in technological innovation
Opazo-Basáez, Marco
;
Vendrell-Herrero, Ferran
; …
- In:
Journal of service management
33
(
2022
)
1
,
pp. 97-120
Persistent link: https://www.econbiz.de/10012797614
Saved in:
7
Unfolding the simple heuristics of smart solution development
Huikkola, Tuomas
;
Kohtamäki, Marko
;
Rabetino, Rodrigo
; …
- In:
Journal of service management
33
(
2022
)
1
,
pp. 121-142
Persistent link: https://www.econbiz.de/10012797615
Saved in:
8
Service innovations breaking institutionalized rules of health care
Wallin, Arto Juhani
;
Fuglsang, Lars
- In:
Journal of service management
28
(
2017
)
5
,
pp. 972-997
Persistent link: https://www.econbiz.de/10011801847
Saved in:
9
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
10
Other-customer failure : effects of perceived employee effort and compensation on complainer and non-complainer service evaluations
Huang, Wen Hsien
- In:
Journal of service management
21
(
2010
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10003987098
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