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~isPartOf:"Journal of service management"
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Dienstleistungsqualität
94
Service quality
94
Customer satisfaction
45
Kundenzufriedenheit
45
Beziehungsmarketing
37
Relationship marketing
37
Consumer behaviour
33
Konsumentenverhalten
33
Services
26
Dienstleistung
25
Dienstleistungssektor
23
Service industry
23
Customer service
21
Kundenservice
21
Customer integration
15
Kundenintegration
15
Betriebliche Wertschöpfung
13
Gesundheitswesen
13
Health care system
13
Value creation
13
Customer experience
10
Dienstleistungsmanagement
10
Health care
10
Service management
10
Gesundheitsversorgung
9
Beschwerdemanagement
8
Complaint management
8
Robot
8
Roboter
8
Arbeitszufriedenheit
7
Dienstleistungsmarketing
7
Emotion
7
Job satisfaction
7
Service innovation
7
Services marketing
7
Einzelhandel
6
Innovation
6
Retail trade
6
Satisfaction
6
Service recovery
6
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Online availability
All
Undetermined
52
Free
5
Type of publication
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Article
94
Book / Working Paper
3
Type of publication (narrower categories)
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Article in journal
97
Aufsatz in Zeitschrift
97
Collection of articles of several authors
3
Sammelwerk
3
Conference proceedings
2
Konferenzschrift
2
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English
97
Author
All
Edvardsson, Bo
7
Witell, Lars
5
Fisk, Raymond P.
4
McColl-Kennedy, Janet R.
4
Gustafsson, Anders
3
Riel, Allard C. R. van
3
Tronvoll, Bård
3
Beirão, Gabriela
2
Bloemer, Johanna M.
2
Brown, Stephen Walter
2
Chase, Richard B.
2
Elg, Mattias
2
Engström, Jon
2
Hillebrand, Bas
2
Jaakkola, Elina
2
Joosten, Herm
2
Kristensson, Per
2
Leroi-Werelds, Sara
2
Mahr, Dominik
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Parasuraman, A.
2
Patrício, Lia
2
Ponsignon, Frederic
2
Semeijn, Janjaap
2
Sharma, Piyush
2
Streukens, Sandra
2
Willems, Kim
2
Wu, Luorong
2
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Amelia, Amelia
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Arteaga, Francisco
1
Aslan, Marjan
1
Baaklini, Eliane Sam
1
Batat, Wided
1
Bateson, John E. G.
1
Beierlein, Andrea
1
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Institution
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QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
Published in...
All
Journal of service management
Zi you zhong guo zhi gong ye
763
International journal of hospitality management
483
The service industries journal
374
Journal of retailing and consumer services
340
Journal of business research : JBR
292
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
285
Working paper / National Bureau of Economic Research, Inc.
233
NBER working paper series
224
The journal of services marketing
216
NBER Working Paper
203
Tourism management : research, policies, practice
202
Economic review : issued bi-monthly
197
International journal of contemporary hospitality management
177
Auditing : a journal of practice & theory
176
Journal of air transport management
176
Applied economics
167
Review of Pacific Basin financial markets and policies
158
Journal of hospitality marketing & management
154
Journal of travel and tourism marketing
151
Services marketing quarterly
143
Journal of Services Marketing
136
The TQM journal : the international review of organizational improvement
129
Service business
125
International journal of quality & reliability management
118
International journal of productivity and quality management : IJPQM
115
International journal of quality and service sciences
114
Issues & studies : a social science quarterly on China, Taiwan, and East Asian affairs
114
International journal of services and operations management
112
Cogent business & management
109
Health care management review : HCM review
106
Discussion paper series / IZA
105
Journal of service research : JSR
105
Technological forecasting & social change : an international journal
99
Total quality management & business excellence
97
Economics of education review
96
Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Industrial marketing management : the international journal for industrial and high-tech firms
91
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ECONIS (ZBW)
97
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1
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10
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97
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1
Beyond personality: the impact of GMA on performance for entry-level service employees
Tews, Michael J.
;
Michel, John W.
;
Lyons, Brian D.
- In:
Journal of service management
21
(
2010
)
3
,
pp. 344-362
Persistent link: https://www.econbiz.de/10003993794
Saved in:
2
The impact of service orientation in corporate culture on business performance in manufacturing companies
Gebauer, Heiko
;
Edvardsson, Bo
;
Bjurko, Margareta
- In:
Journal of service management
21
(
2010
)
2
,
pp. 237-259
Persistent link: https://www.econbiz.de/10003987104
Saved in:
3
QUIS 11 : moving forward with service quality
Stauss, Bernd
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008656281
Saved in:
4
Negative emotions and their effect on customer complaint behaviour
Tronvoll, Bård
- In:
Journal of service management
22
(
2011
)
1
,
pp. 111-134
Persistent link: https://www.econbiz.de/10009010792
Saved in:
5
Comparative cross-cultural service quality : an assessment of research methodology
Morales Alvarez, Miguel
;
Ladhari, Riadh
- In:
Journal of service management
22
(
2011
)
2
,
pp. 241-265
Persistent link: https://www.econbiz.de/10009155026
Saved in:
6
Online apparel retailing : roles of e-shopping quality and experiential e-shopping motives
Ha, Sejin
;
Stoel, Leslie
- In:
Journal of service management
23
(
2012
)
2
,
pp. 197-215
Persistent link: https://www.econbiz.de/10009554265
Saved in:
7
Waiting for service at the checkout : negative emotional responses, store image and overall satisfaction
Riel, Allard C. R. van
;
Semeijn, Janjaap
;
Ribbink, Dina
; …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10009554271
Saved in:
8
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
9
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
10
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
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