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Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
55
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Customer satisfaction
40
Kundenzufriedenheit
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Aksoy, Lerzan
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Journal of service management
SpringerLink / Bücher
1,513
Journal of business research : JBR
706
Journal of retailing and consumer services
600
Industrial marketing management : the international journal for industrial and high-tech firms
510
Gabler Edition Wissenschaft
355
Springer eBook Collection / Business and Economics
335
Springer eBook Collection
326
International journal of hospitality management
284
Research
250
Europäische Hochschulschriften / 5
228
The journal of services marketing
225
The journal of business & industrial marketing
221
Journal of the Academy of Marketing Science
188
The service industries journal
188
Lehrbuch
186
Journal of strategic marketing
179
Journal of marketing
152
The journal of personal selling & sales management : JPSSM
147
International journal of electronic customer relationship management : IJECRM
142
Journal of travel and tourism marketing
121
International journal of contemporary hospitality management
120
Journal of service research : JSR
118
Journal of retailing
116
Journal of hospitality marketing & management
115
Asia Pacific journal of marketing and logistics
112
The journal of product & brand management
111
The journal of brand management : an international journal
110
European journal of marketing : EJM
109
Tourism management : research, policies, practice
108
essentials
107
Psychology & marketing
106
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
105
Cogent business & management
104
Marketing intelligence & planning
102
Gabler Research
101
Hamburger Schriften zur Marketingforschung
98
Schriftenreihe Merkur : Schriften zum innovativen Marketing-Management
97
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
95
Services marketing quarterly
95
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ECONIS (ZBW)
107
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1
Adding services to product-based portfolios : an exploration of the implications for the sales function
Kindström, Daniel
;
Kowalkowski, Christian
;
Alejandro, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 372-393
Persistent link: https://www.econbiz.de/10011388506
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2
A framework for evaluating the customer wait experience
McGuire, Kelly A.
;
Kimes, Sheryl E.
;
Lynn, Michael
; …
- In:
Journal of service management
21
(
2010
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10003993784
Saved in:
3
Other-customer failure : effects of perceived employee effort and compensation on complainer and non-complainer service evaluations
Huang, Wen Hsien
- In:
Journal of service management
21
(
2010
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10003987098
Saved in:
4
A customer-dominant logic of service
Heinonen, Kristina
;
Strandvik, Tore
;
Mickelsson, Karl-Jacob
- In:
Journal of service management
21
(
2010
)
4
,
pp. 531-548
Persistent link: https://www.econbiz.de/10008656284
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5
Triangle model of fairness : investigating spillovers and reciprocal transfers
Folger, Robert
;
Ford, Robert C.
;
Bardes, Mary
;
Dickson, …
- In:
Journal of service management
21
(
2010
)
4
,
pp. 515-530
Persistent link: https://www.econbiz.de/10008656285
Saved in:
6
Customer sociability and the total service experience : antecedents of positive word-of-mouth intentions
Ferguson, Ronald J.
;
Paulin, Michèle
;
Bergeron, Jasmin
- In:
Journal of service management
21
(
2010
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10003964295
Saved in:
7
Lack of preferential treatment : effects on dissatisfaction after a service failure
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of service management
21
(
2010
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10003964392
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8
Customer orientation and future market focus in NSD
Hillebrand, Bas
;
Kemp, Ron
;
Nijssen, E. J.
- In:
Journal of service management
22
(
2011
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10009010794
Saved in:
9
Incentives, organisational identification, and relationship quality among members of fine arts museums
Camarero, Carmen
;
Garrido Samaniego, María José
- In:
Journal of service management
22
(
2011
)
2
,
pp. 266-287
Persistent link: https://www.econbiz.de/10009155025
Saved in:
10
Impact of value congruence on affective commitment : examining the moderating effects
Zhang, Jing
;
Bloemer, Johanna M.
- In:
Journal of service management
22
(
2011
)
2
,
pp. 160-182
Persistent link: https://www.econbiz.de/10009155030
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