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Beziehungsmarketing
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McColl-Kennedy, Janet R.
7
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Sweeney, Jillian C.
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Journal of service management
Journal of business research : JBR
13
The journal of services marketing
10
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of Business Research
6
Journal of Service Management
6
Journal of Services Marketing
6
Journal of service research : JSR
6
Journal of retailing
5
Journal of service research
4
Australasian marketing journal
3
European Journal of Marketing
3
European journal of marketing : EJM
2
Journal of the Academy of Marketing Science
2
Psychology & marketing
2
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Business horizons
1
California management review
1
International journal of consumer studies
1
International journal of hospitality management
1
Journal of marketing management : MM
1
Management review
1
Marketing intelligence & planning
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Marketing theory
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The leadership quarterly : LQ ; an international journal of political, social and behavioral science
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ECONIS (ZBW)
6
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1
The marketing practices-performance relationship in professional service firms
Sweeney, Jillian C.
;
Soutar, Geoffrey N.
; …
- In:
Journal of service management
22
(
2011
)
3
,
pp. 292-316
Persistent link: https://www.econbiz.de/10009239541
Saved in:
2
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
3
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
4
To give or not to give professional services to non-paying clients ; Professionals' giving backstory
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Brady, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 426-459
Persistent link: https://www.econbiz.de/10011389031
Saved in:
5
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
6
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
7
The marketing practices-performance relationship in professional service firms
Sweeney, Jillian C.
;
Soutar, Geoffrey N.
; …
- In:
Journal of service management
22
(
2011
)
3
,
pp. 292-317
Persistent link: https://www.econbiz.de/10009166381
Saved in:
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