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~isPartOf:"Journal of service management"
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Services
59
Dienstleistung
57
Dienstleistungsqualität
25
Service quality
25
Dienstleistungssektor
24
Service industry
24
Innovation
18
Beziehungsmarketing
15
Relationship marketing
15
Service innovation
13
Customer integration
12
Kundenintegration
12
Betriebliche Wertschöpfung
10
Customer satisfaction
10
Kundenzufriedenheit
10
Value creation
10
Dienstleistungsmanagement
9
Service management
9
Business services
7
Customer service
7
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7
Unternehmensdienstleistung
7
Consumer behaviour
6
Customer experience
6
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6
Forschung
6
Innovation management
6
Innovationsmanagement
6
Konsumentenverhalten
6
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6
Co-creation
5
Dienstleistungsmarketing
5
New product development
5
Produktentwicklung
5
Robot
5
Roboter
5
Service-Dominant Logic
5
Service-dominant logic
5
Services marketing
5
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4
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58
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60
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3
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60
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Edvardsson, Bo
7
Jaakkola, Elina
5
Reynoso, Javier
4
Brown, Stephen Walter
3
McColl-Kennedy, Janet R.
3
Parasuraman, A.
3
Riel, Allard C. R. van
3
Witell, Lars
3
Birgelen, Marcel van
2
Bowen, David E.
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Gremler, Dwayne D.
2
Helkkula, Anu
2
Meiren, Thomas
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Schäfer, Adrienne
2
Sebastiani, Roberta
2
Streukens, Sandra
2
Tronvoll, Bård
2
Valtakoski, Aku
2
Verleye, Katrien
2
Aal, Kotaiba
1
Aarikka-Stenroos, Leena
1
Alam, Intekhab Ian
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Barile, Sergio
1
Bateson, John E. G.
1
Beltagui, Ahmad
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Blazevic, Vera
1
Bloemer, Johanna M.
1
Brady, Michael K.
1
Brodie, Roderick J.
1
Calabretta, Giulia
1
Candi, Marina
1
Caniëls, Marjolein
1
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Journal of service management
SpringerLink / Bücher
140
The service industries journal
70
Journal of business research : JBR
67
European journal of operational research : EJOR
63
MPRA Paper
63
The journal of services marketing
62
Journal of Documentation
57
Schriften zum Produktionsmanagement
57
Journal of Services Marketing
54
Working Papers / eSocialSciences
47
Journal of service research : JSR
44
International journal of production economics
35
Journal of information & knowledge management : JIKM
35
Post-Print / HAL
34
Working paper / National Bureau of Economic Research, Inc.
34
Industrial marketing management : the international journal for industrial and high-tech firms
32
International journal of production research
31
Research
31
Springer eBook Collection
31
Springer eBook Collection / Business and Economics
29
European Journal of Marketing
28
International journal of business information systems : IJBIS
28
Journal of retailing and consumer services
28
Services marketing quarterly
27
Working paper
26
Бизнес Информ
26
Gabler Edition Wissenschaft
25
Journal of service research
25
NBER working paper series
25
Working Paper
25
Journal of Service Management
24
International journal of services technology and management
23
The journal of business & industrial marketing
23
International journal of hospitality management
22
NBER Working Paper
22
ZEW Discussion Papers
22
Online Information Review
21
Computers & operations research : and their applications to problems of world concern ; an international journal
20
European journal of marketing : EJM
20
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ECONIS (ZBW)
60
Showing
1
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10
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60
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1
The nature of actor engagement intensity : a
classification
scheme
Wang, Eva Qi
;
Fehrer, Julia
;
Li, Loic Pengtao
;
Brodie, …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 631-656
Persistent link: https://www.econbiz.de/10014338198
Saved in:
2
Protection for profiting from collaborative service innovation
Hurmelinna-Laukkanen, Pia
;
Ritala, Paavo
- In:
Journal of service management
21
(
2010
)
1
,
pp. 6-24
Persistent link: https://www.econbiz.de/10003964293
Saved in:
3
Characterising the concept of service experience
Helkkula, Anu
- In:
Journal of service management
22
(
2011
)
3
,
pp. 367-389
Persistent link: https://www.econbiz.de/10009239536
Saved in:
4
Crowd-funding : transforming customers into investors through innovative service platforms
Ordanini, Andrea
;
Miceli, Lucia
;
Pizzetti, Marta
; …
- In:
Journal of service management
22
(
2011
)
4
,
pp. 443-470
Persistent link: https://www.econbiz.de/10009304741
Saved in:
5
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
6
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
7
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
8
Experience co-creation in financial
services
: an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
9
The co-creation experience from the customer perspective : its measurement and determinants
Verleye, Katrien
- In:
Journal of service management
26
(
2015
)
2
,
pp. 321-342
Persistent link: https://www.econbiz.de/10011401345
Saved in:
10
Impact of country effects on the performance of service firms
Elango, Balasubramanian
;
Wieland, Jamie R.
- In:
Journal of service management
26
(
2015
)
4
,
pp. 588-607
Persistent link: https://www.econbiz.de/10011416769
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