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The nature of actor engagement intensity : a classification scheme
Wang, Eva Qi; Fehrer, Julia; Li, Loic Pengtao; Brodie, … - In: Journal of service management 34 (2023) 4, pp. 631-656
Persistent link: https://www.econbiz.de/10014338198
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Protection for profiting from collaborative service innovation
Hurmelinna-Laukkanen, Pia; Ritala, Paavo - In: Journal of service management 21 (2010) 1, pp. 6-24
Persistent link: https://www.econbiz.de/10003964293
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Characterising the concept of service experience
Helkkula, Anu - In: Journal of service management 22 (2011) 3, pp. 367-389
Persistent link: https://www.econbiz.de/10009239536
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Crowd-funding : transforming customers into investors through innovative service platforms
Ordanini, Andrea; Miceli, Lucia; Pizzetti, Marta; … - In: Journal of service management 22 (2011) 4, pp. 443-470
Persistent link: https://www.econbiz.de/10009304741
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Co-creating service experience
Jaakkola, Elina (contributor) - 2015
Persistent link: https://www.econbiz.de/10011401228
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Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina; Helkkula, Anu; Aarikka-Stenroos, Leena - In: Journal of service management 26 (2015) 2, pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
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Co-creating service experience practices
McColl-Kennedy, Janet R.; Cheung, Lilliemay; Ferrier, … - In: Journal of service management 26 (2015) 2, pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
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Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic; Klaus, Philipp; Maull, Roger S. - In: Journal of service management 26 (2015) 2, pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
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The co-creation experience from the customer perspective : its measurement and determinants
Verleye, Katrien - In: Journal of service management 26 (2015) 2, pp. 321-342
Persistent link: https://www.econbiz.de/10011401345
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Impact of country effects on the performance of service firms
Elango, Balasubramanian; Wieland, Jamie R. - In: Journal of service management 26 (2015) 4, pp. 588-607
Persistent link: https://www.econbiz.de/10011416769