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~isPartOf:"Journal of service management"
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Beziehungsmarketing
106
Relationship marketing
106
Customer satisfaction
70
Kundenzufriedenheit
69
Consumer behaviour
67
Konsumentenverhalten
67
Dienstleistungsqualität
55
Service quality
55
Customer integration
27
Kundenintegration
27
Services
19
Dienstleistung
18
Dienstleistungssektor
16
Service industry
16
Betriebliche Wertschöpfung
15
Social Web
15
Social web
15
Value creation
15
Customer experience
13
Brand management
12
Customer service
12
Customer value
12
Kundenservice
12
Kundenwert
12
Markenführung
12
Beschwerdemanagement
10
Complaint management
10
Dienstleistungsmarketing
10
Satisfaction
10
Services marketing
10
Arbeitszufriedenheit
9
Job satisfaction
9
Brand
8
Brand image
8
Einzelhandel
8
Emotion
8
Markenimage
8
Retail trade
8
Viral marketing
8
Virales Marketing
8
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70
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Article
136
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1
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137
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137
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English
137
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Aksoy, Lerzan
6
Edvardsson, Bo
5
Jaakkola, Elina
4
Keiningham, Timothy
4
Malthouse, Edward C.
4
McColl-Kennedy, Janet R.
4
Bloemer, Johanna M.
3
Buoye, Alexander
3
Cooil, Bruce
3
Hammerschmidt, Maik
3
Hillebrand, Bas
3
Lariviere, Bart
3
Nijssen, E. J.
3
Ponsignon, Frederic
3
Riel, Allard C. R. van
3
Weiger, Welf Hermann
3
Wirtz, Jochen
3
Witell, Lars
3
Bilstein, Nicola
2
Fisk, Raymond P.
2
Giertz, Johann N.
2
Halinen, Aino
2
Hammedi, Wafa
2
Heinonen, Kristina
2
Helkkula, Anu
2
Hogreve, Jens
2
Hollebeek, Linda D.
2
Huang, Wen Hsien
2
Joosten, Herm
2
Kandampully, Jay
2
Klaus, Philipp
2
Kunz, Werner
2
Leroi-Werelds, Sara
2
Lipkin, Michaela
2
Mattila, Anna S.
2
Meyer, Anton
2
Mickelsson, Karl-Jacob
2
Patrício, Lia
2
Semeijn, Janjaap
2
Sharma, Piyush
2
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Journal of service management
Journal of business research : JBR
844
Journal of retailing and consumer services
750
International journal of hospitality management
510
Industrial marketing management : the international journal for industrial and high-tech firms
461
The journal of services marketing
310
European Journal of Marketing
309
SpringerLink / Bücher
300
The service industries journal
300
Journal of Services Marketing
285
Tourism management : research, policies, practice
229
Journal of travel and tourism marketing
225
Journal of strategic marketing
220
The journal of business & industrial marketing
216
Journal of the Academy of Marketing Science
213
International journal of contemporary hospitality management
208
Journal of hospitality marketing & management
207
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
205
Journal of Business & Industrial Marketing
191
International Journal of Bank Marketing
185
Cogent business & management
165
International journal of electronic customer relationship management : IJECRM
162
Journal of service research : JSR
161
Journal of marketing
156
Asia Pacific journal of marketing and logistics
155
Services marketing quarterly
152
Psychology & marketing
151
Journal of retailing
139
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
137
Marketing Intelligence & Planning
135
European journal of marketing : EJM
134
Marketing intelligence & planning
128
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
125
Service business
123
The international journal of bank marketing : IJBM
119
The journal of brand management : an international journal
117
The journal of product & brand management
117
Journal of marketing management : MM
114
Gabler Edition Wissenschaft
110
Journal of Consumer Marketing
107
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ECONIS (ZBW)
137
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1
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137
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1
Other-customer failure : effects of perceived employee effort and compensation on complainer and non-complainer service evaluations
Huang, Wen Hsien
- In:
Journal of service management
21
(
2010
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10003987098
Saved in:
2
Lack of preferential treatment : effects on dissatisfaction after a service failure
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of service management
21
(
2010
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10003964392
Saved in:
3
Rejuvenating importance-performance analysis
Arbore, Alessandro
;
Busacca, Bruno
- In:
Journal of service management
22
(
2011
)
3
,
pp. 409-430
Persistent link: https://www.econbiz.de/10009239534
Saved in:
4
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
5
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
6
Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
Saved in:
7
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
8
The cumulative effect of satisfaction with discrete transactions on share of wallet
Keiningham, Timothy
;
Aksoy, Lerzan
;
Malthouse, Edward C.
; …
- In:
Journal of service management
25
(
2014
)
3
,
pp. 310-333
Persistent link: https://www.econbiz.de/10010384976
Saved in:
9
Notes from the search for deep indicators in services
Heskett, James L.
- In:
Journal of service management
25
(
2014
)
3
,
pp. 298-309
Persistent link: https://www.econbiz.de/10010384977
Saved in:
10
Explaining why employee-customer orientation influences customers' perceptions of the service encounter
Gazzoli, Gabriel
;
Hancer, Murat
;
Kim, Peter Beomcheol
- In:
Journal of service management
24
(
2013
)
4
,
pp. 382-400
Persistent link: https://www.econbiz.de/10009790197
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