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~isPartOf:"Journal of service management"
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VALUE STREAM MAPPINGIN THE ROM...
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Betriebliche Wertschöpfung
35
Value creation
35
Customer integration
21
Kundenintegration
21
Beziehungsmarketing
14
Relationship marketing
14
Value co-creation
14
Dienstleistungsqualität
13
Service quality
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Service-Dominant Logic
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Service-dominant logic
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Customer value
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Kundenwert
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Lieferantenmanagement
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Edvardsson, Bo
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Helkkula, Anu
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Jaakkola, Elina
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Beirão, Gabriela
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Fisk, Raymond P.
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Mele, Cristina
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Russo Spena, Tiziana
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Journal of service management
Journal of business research : JBR
203
Industrial marketing management : the international journal for industrial and high-tech firms
145
SpringerLink / Bücher
141
Technological forecasting & social change : an international journal
93
MPRA Paper
83
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
73
International journal of production research
63
World Bank E-Library Archive
63
International journal of production economics
61
International journal of value chain management : IJVCM
61
Springer eBook Collection
60
The journal of business & industrial marketing
59
Working paper
56
Journal of business ethics : JOBE
47
Journal of retailing and consumer services
47
IFPRI discussion paper
46
International Journal of Lean Six Sigma
45
Strategic management journal
45
Competition & change : the journal of global business and political economy
44
CESifo working papers
43
Policy research working paper : WPS
42
The world economy : the leading journal on international economic relations
39
ERIA discussion paper series
37
International journal of productivity and quality management : IJPQM
37
Journal of creating value
37
Business strategy and the environment
36
Food policy : economics planning and politics of food and agriculture
36
World Bank Policy Research Working Paper
36
IDE discussion papers
35
NBER working paper series
35
IZA Discussion Papers
34
The service industries journal
34
California management review
33
Working papers / ADB Institute
33
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
32
Working paper / National Bureau of Economic Research, Inc.
32
Journal of strategic marketing
31
Marketing theory
31
NBER Working Paper
30
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ECONIS (ZBW)
35
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1
Service as business logic : implications for value creation and marketing
Grönroos, Christian
;
Ravald, Annika
- In:
Journal of service management
22
(
2011
)
1
,
pp. 5-22
Persistent link: https://www.econbiz.de/10009010797
Saved in:
2
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
3
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
4
The context of experience
Akaka, Melissa Archpru
;
Vargo, Stephen L.
;
Schau, Hope …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 206-223
Persistent link: https://www.econbiz.de/10011401324
Saved in:
5
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
6
Customer co-creation in service innovation : a matter of communication?
Gustafsson, Anders
;
Kristensson, Per
;
Witell, Lars
- In:
Journal of service management
23
(
2012
)
3
,
pp. 311-327
Persistent link: https://www.econbiz.de/10009619172
Saved in:
7
Practices and experiences : challenges and opportunities for value research
Helkkula, Anu
;
Kelleher, Carol
;
Pihlström, Minna
- In:
Journal of service management
23
(
2012
)
4
,
pp. 554-570
Persistent link: https://www.econbiz.de/10009619534
Saved in:
8
"Five Co-s" in innovating : a practice-based view
Russo Spena, Tiziana
;
Mele, Cristina
- In:
Journal of service management
23
(
2012
)
4
,
pp. 527-553
Persistent link: https://www.econbiz.de/10009619536
Saved in:
9
Modelling customer process activites in interactive value creation
Eichentopf, Thomas
;
Kleinaltenkamp, Michael
;
Stiphout, …
- In:
Journal of service management
22
(
2011
)
5
,
pp. 650-663
Persistent link: https://www.econbiz.de/10009406386
Saved in:
10
Social layers of customer-to-customer value co-creation
Rihova, Ivana
;
Buhalis, Dimitrios
;
Moital, Miguel
; …
- In:
Journal of service management
24
(
2013
)
5
,
pp. 553-566
Persistent link: https://www.econbiz.de/10010196051
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