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~isPartOf:"Journal of service management"
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Dienstleistungsqualität
96
Service quality
96
Customer satisfaction
72
Kundenzufriedenheit
71
Beziehungsmarketing
53
Relationship marketing
53
Consumer behaviour
50
Konsumentenverhalten
50
Services
28
Dienstleistung
27
Dienstleistungssektor
24
Service industry
24
Customer service
21
Kundenservice
21
Customer integration
17
Kundenintegration
17
Customer experience
14
Betriebliche Wertschöpfung
13
Gesundheitswesen
13
Health care system
13
Value creation
13
Beschwerdemanagement
12
Complaint management
12
Satisfaction
11
Dienstleistungsmanagement
10
Health care
10
Service management
10
Arbeitszufriedenheit
9
Dienstleistungsmarketing
9
Emotion
9
Gesundheitsversorgung
9
Job satisfaction
9
Services marketing
9
Einzelhandel
8
Retail trade
8
Robot
8
Roboter
8
Service innovation
7
Viral marketing
7
Virales Marketing
7
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Undetermined
65
Free
5
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Article
120
Book / Working Paper
3
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123
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123
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3
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English
123
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Edvardsson, Bo
8
Witell, Lars
6
Aksoy, Lerzan
5
Fisk, Raymond P.
4
Gustafsson, Anders
4
McColl-Kennedy, Janet R.
4
Riel, Allard C. R. van
4
Buoye, Alexander
3
Keiningham, Timothy
3
Ponsignon, Frederic
3
Tronvoll, Bård
3
Wirtz, Jochen
3
Alkire, Linda
2
Beirão, Gabriela
2
Bilgihan, Anil
2
Bloemer, Johanna M.
2
Bowen, David E.
2
Brown, Stephen Walter
2
Chase, Richard B.
2
Cooil, Bruce
2
Delcourt, Cécile
2
Elg, Mattias
2
Engström, Jon
2
Gremler, Dwayne D.
2
Hillebrand, Bas
2
Huang, Wen Hsien
2
Jaakkola, Elina
2
Joosten, Herm
2
Klaus, Philipp
2
Kristensson, Per
2
Lariviere, Bart
2
Leroi-Werelds, Sara
2
Lipkin, Michaela
2
Mahr, Dominik
2
Malthouse, Edward C.
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Parasuraman, A.
2
Patrício, Lia
2
Semeijn, Janjaap
2
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QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
Published in...
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Journal of service management
Journal of air transport management
668
International journal of hospitality management
593
Journal of retailing and consumer services
571
Journal of business research : JBR
452
The service industries journal
383
Journal of Services Marketing
285
The journal of services marketing
277
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
271
Tourism management : research, policies, practice
269
Journal of travel and tourism marketing
222
International journal of contemporary hospitality management
221
NBER working paper series
209
Journal of hospitality marketing & management
206
Working paper / National Bureau of Economic Research, Inc.
203
NBER Working Paper
182
Journal of revenue and pricing management
178
Auditing : a journal of practice & theory
177
Services marketing quarterly
167
Cogent business & management
163
European Journal of Marketing
155
The TQM journal : the international review of organizational improvement
153
International journal of productivity and quality management : IJPQM
148
International Journal of Bank Marketing
146
Service business
141
Journal of service research : JSR
140
International Journal of Contemporary Hospitality Management
137
Transportation research / E : an international journal
132
International journal of quality and service sciences
130
SpringerLink / Bücher
130
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
129
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
128
International journal of quality & reliability management
125
Industrial marketing management : the international journal for industrial and high-tech firms
116
International journal of services and operations management
116
Asia Pacific journal of marketing and logistics
113
Total quality management & business excellence
112
Health care management review : HCM review
111
International Journal of Quality & Reliability Management
110
Psychology & marketing
107
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ECONIS (ZBW)
123
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1
Enhancing customer relationships with retail service brands : the role of customer engagement
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of service management
27
(
2016
)
2
,
pp. 170-193
Persistent link: https://www.econbiz.de/10011565134
Saved in:
2
Waiting for service at the checkout : negative emotional responses, store image and overall satisfaction
Riel, Allard C. R. van
;
Semeijn, Janjaap
;
Ribbink, Dina
; …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10009554271
Saved in:
3
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
4
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
5
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
6
Notes from the search for deep indicators in services
Heskett, James L.
- In:
Journal of service management
25
(
2014
)
3
,
pp. 298-309
Persistent link: https://www.econbiz.de/10010384977
Saved in:
7
Relative importance of satisfaction dimensions on service performance : a developing country context
Frimpong, Kwabena
;
Wilson, Alan M.
- In:
Journal of service management
24
(
2013
)
4
,
pp. 401-419
Persistent link: https://www.econbiz.de/10009790193
Saved in:
8
Explaining why employee-customer orientation influences customers' perceptions of the service encounter
Gazzoli, Gabriel
;
Hancer, Murat
;
Kim, Peter Beomcheol
- In:
Journal of service management
24
(
2013
)
4
,
pp. 382-400
Persistent link: https://www.econbiz.de/10009790197
Saved in:
9
How technical and functional service quality drive consumer happiness : moderating influences of channel usage
De Keyser, Arne
;
Lariviere, Bart
- In:
Journal of service management
25
(
2014
)
1
,
pp. 30-48
Persistent link: https://www.econbiz.de/10010260116
Saved in:
10
Customer experience formation in today's service landscape
Lipkin, Michaela
- In:
Journal of service management
27
(
2016
)
5
,
pp. 678-703
Persistent link: https://www.econbiz.de/10011553104
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