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~isPartOf:"Journal of service management"
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Analysis of e-service quality...
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Dienstleistungsqualität
96
Service quality
96
Customer satisfaction
45
Kundenzufriedenheit
45
Beziehungsmarketing
38
Relationship marketing
38
Consumer behaviour
33
Konsumentenverhalten
33
Services
25
Dienstleistung
24
Dienstleistungssektor
23
Service industry
23
Customer service
21
Kundenservice
21
Customer integration
16
Kundenintegration
16
Betriebliche Wertschöpfung
13
Gesundheitswesen
13
Health care system
13
Value creation
13
Customer experience
11
Dienstleistungsmanagement
10
Health care
10
Service management
10
Gesundheitsversorgung
9
Beschwerdemanagement
8
Complaint management
8
Robot
8
Roboter
8
Arbeitszufriedenheit
7
Job satisfaction
7
Service innovation
7
Dienstleistungsmarketing
6
Einzelhandel
6
Emotion
6
Retail trade
6
Satisfaction
6
Service recovery
6
Service-Dominant Logic
6
Service-dominant logic
6
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Undetermined
54
Free
5
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Article
93
Book / Working Paper
3
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Article in journal
96
Aufsatz in Zeitschrift
96
Collection of articles of several authors
3
Sammelwerk
3
Conference proceedings
2
Konferenzschrift
2
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English
96
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Edvardsson, Bo
7
Witell, Lars
5
Fisk, Raymond P.
4
McColl-Kennedy, Janet R.
4
Gustafsson, Anders
3
Riel, Allard C. R. van
3
Tronvoll, Bård
3
Alkire, Linda
2
Beirão, Gabriela
2
Bilgihan, Anil
2
Bloemer, Johanna M.
2
Brown, Stephen Walter
2
Chase, Richard B.
2
Elg, Mattias
2
Engström, Jon
2
Hillebrand, Bas
2
Jaakkola, Elina
2
Joosten, Herm
2
Kristensson, Per
2
Leroi-Werelds, Sara
2
Mahr, Dominik
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Parasuraman, A.
2
Patrício, Lia
2
Ponsignon, Frederic
2
Semeijn, Janjaap
2
Sharma, Piyush
2
Streukens, Sandra
2
Willems, Kim
2
Wu, Luorong
2
Albrecht, Carmen-Maria
1
Amelia, Amelia
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Arteaga, Francisco
1
Aslan, Marjan
1
Baaklini, Eliane Sam
1
Batat, Wided
1
Bateson, John E. G.
1
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Institution
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QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
Published in...
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Journal of service management
European journal of operational research : EJOR
630
International journal of hospitality management
445
International journal of production research
380
Journal of retailing and consumer services
339
The service industries journal
303
Journal of business research : JBR
291
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
242
Technological forecasting & social change : an international journal
227
International journal of production economics
217
Omega : the international journal of management science
217
The journal of services marketing
210
Journal of air transport management
203
Computers & operations research : and their applications to problems of world concern ; an international journal
198
International journal of productivity and quality management : IJPQM
194
International journal of services and operations management
188
Working paper / National Bureau of Economic Research, Inc.
181
NBER working paper series
180
Auditing : a journal of practice & theory
176
International journal of contemporary hospitality management
169
NBER Working Paper
161
International journal of quality & reliability management
159
Services marketing quarterly
143
Journal of hospitality marketing & management
142
Tourism management : research, policies, practice
142
SpringerLink / Bücher
140
The TQM journal : the international review of organizational improvement
139
Journal of travel and tourism marketing
132
Journal of Services Marketing
131
Journal of the Operational Research Society
130
Socio-economic planning sciences : the international journal of public sector decision-making
124
International journal of quality and service sciences
121
Cogent business & management
119
International journal of business information systems : IJBIS
119
Service business
113
Health care management review : HCM review
107
Journal of service research : JSR
103
Operational research : an international journal
102
IEEE transactions on engineering management : EM
100
Total quality management & business excellence
99
Group decision and negotiation
98
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ECONIS (ZBW)
96
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1
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96
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1
Beyond personality: the impact of GMA on performance for entry-level service employees
Tews, Michael J.
;
Michel, John W.
;
Lyons, Brian D.
- In:
Journal of service management
21
(
2010
)
3
,
pp. 344-362
Persistent link: https://www.econbiz.de/10003993794
Saved in:
2
The impact of service orientation in corporate culture on business performance in manufacturing companies
Gebauer, Heiko
;
Edvardsson, Bo
;
Bjurko, Margareta
- In:
Journal of service management
21
(
2010
)
2
,
pp. 237-259
Persistent link: https://www.econbiz.de/10003987104
Saved in:
3
QUIS 11 : moving forward with service quality
Stauss, Bernd
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008656281
Saved in:
4
Negative emotions and their effect on customer complaint behaviour
Tronvoll, Bård
- In:
Journal of service management
22
(
2011
)
1
,
pp. 111-134
Persistent link: https://www.econbiz.de/10009010792
Saved in:
5
Comparative cross-cultural service quality : an assessment of research methodology
Morales Alvarez, Miguel
;
Ladhari, Riadh
- In:
Journal of service management
22
(
2011
)
2
,
pp. 241-265
Persistent link: https://www.econbiz.de/10009155026
Saved in:
6
Online apparel retailing : roles of e-shopping quality and experiential e-shopping motives
Ha, Sejin
;
Stoel, Leslie
- In:
Journal of service management
23
(
2012
)
2
,
pp. 197-215
Persistent link: https://www.econbiz.de/10009554265
Saved in:
7
Waiting for service at the checkout : negative emotional responses, store image and overall satisfaction
Riel, Allard C. R. van
;
Semeijn, Janjaap
;
Ribbink, Dina
; …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10009554271
Saved in:
8
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
9
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
10
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
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