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~isPartOf:"Journal of service management"
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Dienstleistungsqualität
94
Service quality
94
Customer satisfaction
70
Kundenzufriedenheit
69
Beziehungsmarketing
53
Relationship marketing
53
Consumer behaviour
50
Konsumentenverhalten
50
Services
28
Dienstleistung
27
Dienstleistungssektor
23
Service industry
23
Customer service
22
Kundenservice
22
Customer integration
18
Kundenintegration
18
Betriebliche Wertschöpfung
14
Value creation
14
Gesundheitswesen
13
Health care system
13
Beschwerdemanagement
12
Complaint management
12
Customer experience
12
Emotion
11
Satisfaction
11
Dienstleistungsmanagement
10
Health care
10
Service management
10
Arbeitszufriedenheit
9
Dienstleistungsmarketing
9
Gesundheitsversorgung
9
Job satisfaction
9
Robot
9
Roboter
9
Services marketing
9
Cognition
8
Einzelhandel
8
Kognition
8
Retail trade
8
Service innovation
7
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Undetermined
65
Free
7
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Article
123
Book / Working Paper
3
Type of publication (narrower categories)
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Article in journal
126
Aufsatz in Zeitschrift
126
Collection of articles of several authors
3
Sammelwerk
3
Conference proceedings
2
Konferenzschrift
2
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English
126
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Edvardsson, Bo
8
Witell, Lars
6
Aksoy, Lerzan
5
Fisk, Raymond P.
4
McColl-Kennedy, Janet R.
4
Riel, Allard C. R. van
4
Buoye, Alexander
3
Gustafsson, Anders
3
Keiningham, Timothy
3
Ponsignon, Frederic
3
Tronvoll, Bård
3
Wirtz, Jochen
3
Beirão, Gabriela
2
Bloemer, Johanna M.
2
Brown, Stephen Walter
2
Chase, Richard B.
2
Cooil, Bruce
2
Delcourt, Cécile
2
Elg, Mattias
2
Engström, Jon
2
Gremler, Dwayne D.
2
Hillebrand, Bas
2
Huang, Wen Hsien
2
Jaakkola, Elina
2
Joosten, Herm
2
Klaus, Philipp
2
Kristensson, Per
2
Lariviere, Bart
2
Leroi-Werelds, Sara
2
Lipkin, Michaela
2
Mahr, Dominik
2
Malthouse, Edward C.
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Parasuraman, A.
2
Patrício, Lia
2
Schepers, Jeroen
2
Semeijn, Janjaap
2
Sharma, Piyush
2
Sparks, Beverley
2
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QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
Published in...
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Journal of service management
Journal of business research : JBR
612
Journal of retailing and consumer services
608
International journal of hospitality management
582
Discussion paper series / IZA
433
The service industries journal
374
NBER working paper series
330
Working paper / National Bureau of Economic Research, Inc.
319
NBER Working Paper
285
Journal of Services Marketing
281
The journal of services marketing
280
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
268
Tourism management : research, policies, practice
267
IZA Discussion Paper
237
Journal of travel and tourism marketing
237
International journal of contemporary hospitality management
230
Journal of hospitality marketing & management
221
Auditing : a journal of practice & theory
179
Cogent business & management
168
Services marketing quarterly
166
Journal of air transport management
165
SpringerLink / Bücher
164
The TQM journal : the international review of organizational improvement
156
International Journal of Bank Marketing
144
Industrial marketing management : the international journal for industrial and high-tech firms
142
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
142
Service business
142
Journal of service research : JSR
141
European Journal of Marketing
140
International journal of productivity and quality management : IJPQM
137
Psychology & marketing
136
IZA Discussion Papers
131
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
131
Economics of education review
130
International Journal of Contemporary Hospitality Management
129
CESifo working papers
123
International journal of quality & reliability management
122
International journal of quality and service sciences
121
Asia Pacific journal of marketing and logistics
117
Total quality management & business excellence
117
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ECONIS (ZBW)
126
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1
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126
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1
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
2
An analysis of the interaction effect between employee technical and emotional competencies in emotionally charged service encounters
Delcourt, Cécile
;
Gremler, Dwayne D.
;
De Zanet, Fabrice
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 85-106
Persistent link: https://www.econbiz.de/10011654988
Saved in:
3
Waiting for service at the checkout : negative emotional responses, store image and overall satisfaction
Riel, Allard C. R. van
;
Semeijn, Janjaap
;
Ribbink, Dina
; …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10009554271
Saved in:
4
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
5
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
6
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
7
Notes from the search for deep indicators in services
Heskett, James L.
- In:
Journal of service management
25
(
2014
)
3
,
pp. 298-309
Persistent link: https://www.econbiz.de/10010384977
Saved in:
8
Relative importance of satisfaction dimensions on service performance : a developing country context
Frimpong, Kwabena
;
Wilson, Alan M.
- In:
Journal of service management
24
(
2013
)
4
,
pp. 401-419
Persistent link: https://www.econbiz.de/10009790193
Saved in:
9
Explaining why employee-customer orientation influences customers' perceptions of the service encounter
Gazzoli, Gabriel
;
Hancer, Murat
;
Kim, Peter Beomcheol
- In:
Journal of service management
24
(
2013
)
4
,
pp. 382-400
Persistent link: https://www.econbiz.de/10009790197
Saved in:
10
How technical and functional service quality drive consumer happiness : moderating influences of channel usage
De Keyser, Arne
;
Lariviere, Bart
- In:
Journal of service management
25
(
2014
)
1
,
pp. 30-48
Persistent link: https://www.econbiz.de/10010260116
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