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Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian; Grohs, Reinhard; Koenigstorfer, Joerg - In: Journal of service management 35 (2024) 1, pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
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The role of staff engagement in facilitating staff-led value co-creation
Merrilees, Bill; Miller, Dale; Yakimova, Raisa - In: Journal of service management 28 (2017) 2, pp. 250-264
Persistent link: https://www.econbiz.de/10011704036
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The influence of platform service innovation on value co-creation activities and the network effect
Fu, Wenhui; Wang, Qiang; Zhao, Xiande - In: Journal of service management 28 (2017) 2, pp. 348-388
Persistent link: https://www.econbiz.de/10011704069
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Customer experience from a self-service system perspective
Åkesson, Maria; Edvardsson, Bo; Tronvoll, Bård - In: Journal of service management 25 (2014) 5, pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
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The context of experience
Akaka, Melissa Archpru; Vargo, Stephen L.; Schau, Hope … - In: Journal of service management 26 (2015) 2, pp. 206-223
Persistent link: https://www.econbiz.de/10011401324
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Social layers of customer-to-customer value co-creation
Rihova, Ivana; Buhalis, Dimitrios; Moital, Miguel; … - In: Journal of service management 24 (2013) 5, pp. 553-566
Persistent link: https://www.econbiz.de/10010196051
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Understanding value co-creation in complex services with many actors
Pinho, Nelson; Beirão, Gabriela; Patrício, Lia; Fisk, … - In: Journal of service management 25 (2014) 4, pp. 470-493
Persistent link: https://www.econbiz.de/10010405220
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The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.; Snyder, Hannah; Elg, Mattias; … - In: Journal of service management 28 (2017) 1, pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
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Boundary work in value co-creation practices : the mediating role of cognitive assistants
Mele, Cristina; Russo Spena, Tiziana; Marzullo, MariaLuisa - In: Journal of service management 33 (2022) 2, pp. 342-362
Persistent link: https://www.econbiz.de/10012880729
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Value co-creation through social media : a multistakeholder, communication perspective
Ravazzani, Silvia; Hazée, Simon - In: Journal of service management 33 (2022) 4/5, pp. 589-600
Persistent link: https://www.econbiz.de/10013325717