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Service management
33
Dienstleistungsmanagement
32
Dienstleistungsqualität
10
Service quality
10
Dienstleistung
9
Services
9
Beziehungsmarketing
6
Customer integration
6
Dienstleistungsmarketing
6
Dienstleistungssektor
6
Kundenintegration
6
Relationship marketing
6
Service industry
6
Services management
6
Services marketing
6
Bibliometrics
5
Bibliometrie
5
Bundling strategy
5
Consumer behaviour
5
Konsumentenverhalten
5
Leistungsbündel
5
Innovation
4
Service operations
4
Betriebliche Wertschöpfung
3
Service logic
3
USA
3
United States
3
Value creation
3
Capital goods industry
2
Co-creation
2
Co-production
2
Customer value
2
Gesundheitswesen
2
Health care system
2
Investitionsgüterindustrie
2
Kundenwert
2
Lieferantenmanagement
2
Marketing theory
2
Marketingtheorie
2
Nachhaltige Entwicklung
2
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32
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33
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33
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2
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English
33
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Gebauer, Heiko
4
Edvardsson, Bo
3
Jaakkola, Elina
3
Fisk, Raymond P.
2
Helkkula, Anu
2
Joglekar, Nitin
2
Mickelsson, Karl-Jacob
2
Reynoso, Javier
2
Verma, Rohit
2
Aarikka-Stenroos, Leena
1
Badinelli, Ralph D.
1
Barile, Sergio
1
Bateman, Nicola
1
Beltagui, Ahmad
1
Blazevic, Vera
1
Bowen, David E.
1
Brown, Stephen Walter
1
Buxton, Rosamnd Chester
1
Candi, Marina
1
Chase, Richard B.
1
Conduit, Jodie
1
Csillag, João Mario
1
Darani, Tiffany
1
Dasu, Sriram
1
Dens, Nathalie
1
Dixon, Michael
1
Drach-Zahavy, Anat
1
Echeverri, Per
1
Ehrhart, Karen Holcombe
1
Erkoyuncu, John Ahmet
1
Esteves Martins, Michele
1
Fischer, Thomas
1
Fleisch, Elgar
1
Funk, Daniel C.
1
Groth, Markus
1
Grönroos, Christian
1
Halinen, Aino
1
Hannibal, Claire
1
Heinonen, Kristina
1
Hodgkinson, Ian R.
1
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QUIS <11, 2009, Wolfsburg>
1
Published in...
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Journal of service management
SpringerLink / Bücher
50
International journal of hospitality management
30
Forum Dienstleistungsmanagement
23
Journal of service research : JSR
18
International journal of services and operations management
16
International journal of contemporary hospitality management
15
International journal of networking and virtual organisations : IJNVO
15
International journal of services technology and management
15
The journal of services marketing
15
Global cases on hospitality industry
13
Springer eBook Collection / Business and Economics
13
Competition in higher education branding and marketing : national and global perspectives
12
Service Value als Werttreiber : Konzepte, Messung und Steuerung
12
Springer eBook Collection
12
Tourism management : research, policies, practice
12
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
11
Managing service quality : MSQ ; an international journal
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
The Sage handbook of hospitality management
10
Gabler Edition Wissenschaft
9
Journal of retailing and consumer services
9
Lehrbuch
9
Research
9
Services marketing quarterly
9
Wissenschaft & Praxis
9
International journal of quality and service sciences
8
Journal of business research : JBR
8
Public management review
8
Service science, management and engineering : education for the 21st Century
8
Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
7
Kundenintegration : Forum Dienstleistungsmanagement
7
Schriften zum Produktionsmanagement
7
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
6
Handbook of service science ; [Vol. 1]
6
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
6
Harvard business review : HBR
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
Information systems and e-business management : ISeB
6
Journal of Service Management
6
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ECONIS (ZBW)
33
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1
Service development success : a contingent approach by knowledge strategy
Storey, Chris
;
Hull, Frank M.
- In:
Journal of service management
21
(
2010
)
2
,
pp. 140-161
Persistent link: https://www.econbiz.de/10003987094
Saved in:
2
QUIS 11 : moving forward with service quality
Stauss, Bernd
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008656281
Saved in:
3
A customer-dominant logic of service
Heinonen, Kristina
;
Strandvik, Tore
;
Mickelsson, Karl-Jacob
- In:
Journal of service management
21
(
2010
)
4
,
pp. 531-548
Persistent link: https://www.econbiz.de/10008656284
Saved in:
4
Protection for profiting from collaborative service innovation
Hurmelinna-Laukkanen, Pia
;
Ritala, Paavo
- In:
Journal of service management
21
(
2010
)
1
,
pp. 6-24
Persistent link: https://www.econbiz.de/10003964293
Saved in:
5
Exploring the interrelationship among patterns of service strategy changes and organizational design elements
Gebauer, Heiko
;
Fischer, Thomas
;
Fleisch, Elgar
- In:
Journal of service management
21
(
2010
)
1
,
pp. 103-129
Persistent link: https://www.econbiz.de/10003964402
Saved in:
6
Service-driven manufacturing : provision, evolution and financial impact of services in industrial firms
Gebauer, Heiko
;
Ren, Guang-jie
;
Valtakoski, Aku
; …
- In:
Journal of service management
23
(
2012
)
1
,
pp. 120-136
Persistent link: https://www.econbiz.de/10009534365
Saved in:
7
Characterising the concept of service experience
Helkkula, Anu
- In:
Journal of service management
22
(
2011
)
3
,
pp. 367-389
Persistent link: https://www.econbiz.de/10009239536
Saved in:
8
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
9
Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
Saved in:
10
Exploring internal mechanisms forming customer servicescape experiences
Pareigis, Jörg
;
Echeverri, Per
;
Edvardsson, Bo
- In:
Journal of service management
23
(
2012
)
5
,
pp. 677-695
Persistent link: https://www.econbiz.de/10009666543
Saved in:
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