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~isPartOf:"Journal of service management"
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Beziehungsmarketing
111
Relationship marketing
111
Consumer behaviour
61
Konsumentenverhalten
61
Customer satisfaction
43
Kundenzufriedenheit
43
Dienstleistungsqualität
39
Service quality
39
Customer integration
28
Kundenintegration
28
Dienstleistungssektor
16
Service industry
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Services
16
Social Web
16
Social web
16
Customer experience
15
Dienstleistung
15
Betriebliche Wertschöpfung
14
Value creation
14
Brand management
12
Communication
12
Customer value
12
Kundenwert
12
Markenführung
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Kommunikation
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Brand
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Brand image
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Dienstleistungsmarketing
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Emotion
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Services marketing
8
Co-creation
7
Confidence
7
Innovation
7
Internet marketing
7
Online-Marketing
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Jaakkola, Elina
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Aksoy, Lerzan
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Edvardsson, Bo
4
Keiningham, Timothy
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McColl-Kennedy, Janet R.
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Fisk, Raymond P.
3
Hammedi, Wafa
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Hammerschmidt, Maik
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Malthouse, Edward C.
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Bilgihan, Anil
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Bilstein, Nicola
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Blazevic, Vera
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Bloemer, Johanna M.
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Giertz, Johann N.
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Gustafsson, Anders
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Halinen, Aino
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Heinonen, Kristina
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Helkkula, Anu
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Hillebrand, Bas
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Hollebeek, Linda D.
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Kandampully, Jay
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Kunz, Werner
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Lariviere, Bart
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Leroi-Werelds, Sara
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Loureiro, Yuliya Komarova
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Meyer, Anton
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Patrício, Lia
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Wetzels, Martin
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Witell, Lars
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1
Ahuvia, Aaron
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Journal of service management
Journal of business research : JBR
778
SpringerLink / Bücher
719
Journal of retailing and consumer services
600
Industrial marketing management : the international journal for industrial and high-tech firms
454
International journal of hospitality management
323
Technological forecasting & social change : an international journal
296
The journal of business & industrial marketing
238
The journal of services marketing
229
Telecommunications policy : the international journal of digital economy, data sciences and new media
219
The service industries journal
219
Springer eBook Collection
187
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
186
Journal of the Academy of Marketing Science
178
Journal of strategic marketing
177
NBER working paper series
172
International journal of business information systems : IJBIS
164
International journal of electronic customer relationship management : IJECRM
149
Gabler Edition Wissenschaft
142
Working paper / National Bureau of Economic Research, Inc.
140
Tourism management : research, policies, practice
139
International journal of contemporary hospitality management
138
NBER Working Paper
136
Cogent business & management
134
Journal of marketing
134
Journal of travel and tourism marketing
131
Management science : journal of the Institute for Operations Research and the Management Sciences
131
Information systems research : ISR
130
Games and economic behavior
126
Research
123
Journal of service research : JSR
121
Journal of hospitality marketing & management
120
Springer eBook Collection / Business and Economics
117
Psychology & marketing
115
Asia Pacific journal of marketing and logistics
114
Marketing intelligence & planning
112
Journal of retailing
111
The journal of product & brand management
111
The journal of brand management : an international journal
109
Europäische Hochschulschriften / 5
107
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ECONIS (ZBW)
120
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1
Technologies in service communication : looking forward
Mahr, Dominik
;
Huh, Jisu
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 648-656
Persistent link: https://www.econbiz.de/10013325734
Saved in:
2
Proactive diagnosis : how professional service firms sustain client dialogue
Sieg, Jan Henrik
;
Fischer, Alban
;
Wallin, Martin W.
; …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 253-278
Persistent link: https://www.econbiz.de/10009554258
Saved in:
3
Does communicating the customer's resource integrating role improve or diminish value proposition effectiveness?
Leroi-Werelds, Sara
;
Streukens, Sandra
;
Van …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 618-639
Persistent link: https://www.econbiz.de/10011731212
Saved in:
4
Value co-creation through social media : a multistakeholder, communication perspective
Ravazzani, Silvia
;
Hazée, Simon
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 589-600
Persistent link: https://www.econbiz.de/10013325717
Saved in:
5
Rethinking nonprofit service disintermediation through service communication interactions
Mitchell, Sarah-Louise
;
Clark, Moira K.
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 758-773
Persistent link: https://www.econbiz.de/10013325758
Saved in:
6
Beyond traditional word-of-mouth : an expanded model of customer-driven influence
Blazevic, Vera
;
Hammedi, Wafa
;
Garnefeld, Ina
;
Rust, …
- In:
Journal of service management
24
(
2013
)
3
,
pp. 294-313
Persistent link: https://www.econbiz.de/10009765055
Saved in:
7
Providing feedback to service customers : the effect of the presentation order and repetition of feedback types
Kim, Shinyoung
;
Choi, Sunmee
;
Verma, Rohit
- In:
Journal of service management
28
(
2017
)
2
,
pp. 389-416
Persistent link: https://www.econbiz.de/10011704070
Saved in:
8
Crisis communication in service ecosystems : perspectives and future challenges
Blasco-Arcas, Lorena
;
Falkheimer, Jesper
;
Heide, Mats
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 601-613
Persistent link: https://www.econbiz.de/10013325721
Saved in:
9
Emotional communication by service robots : a research agenda
Becker, Marc
;
Efendić, Emir
;
Odekerken-Schröder, Gaby
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 675-687
Persistent link: https://www.econbiz.de/10013325742
Saved in:
10
How communications by AI-enabled voice assistants impact the customer journey
Grewal, Dhruv
;
Guha, Abhijit
;
Schweiger, Elisa
;
Ludwig, …
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 705-720
Persistent link: https://www.econbiz.de/10013325748
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