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Healthcare experience quality : an empirical exploration using content analysis techniques
Ponsignon, Frederic; Smart, Andi; Williams, Mike; Hall, … - In: Journal of service management 26 (2015) 3, pp. 460-485
Persistent link: https://www.econbiz.de/10011389090
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Value co-creation and university teaching quality : consequences for the European Higher Education Area (EHEA)
Díaz-Méndez, Mantserrat; Gummesson, Evert - In: Journal of service management 23 (2012) 4, pp. 571-592
Persistent link: https://www.econbiz.de/10009619533
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How technical and functional service quality drive consumer happiness : moderating influences of channel usage
De Keyser, Arne; Lariviere, Bart - In: Journal of service management 25 (2014) 1, pp. 30-48
Persistent link: https://www.econbiz.de/10010260116
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Improving service operations : linking safety culture to hospital performance
Stock, Gregory N.; McFadden, Kathleen L. - In: Journal of service management 28 (2017) 1, pp. 57-84
Persistent link: https://www.econbiz.de/10011654987
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Specifying business services : learning from software engineering
Peña-Siles, Joaquin; González-Zamora, Maria del Mar; … - In: Journal of service management 23 (2012) 1, pp. 97-119
Persistent link: https://www.econbiz.de/10009534366
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Co-creating service experience
Jaakkola, Elina (contributor) - 2015
Persistent link: https://www.econbiz.de/10011401228
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Co-creating service experience practices
McColl-Kennedy, Janet R.; Cheung, Lilliemay; Ferrier, … - In: Journal of service management 26 (2015) 2, pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
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Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic; Klaus, Philipp; Maull, Roger S. - In: Journal of service management 26 (2015) 2, pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
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Show you care : initiating co-creation in service recovery
Xu, Yingzi; Marshall, Roger; Edvardsson, Bo; Tronvoll, Bård - In: Journal of service management 25 (2014) 3, pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
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Notes from the search for deep indicators in services
Heskett, James L. - In: Journal of service management 25 (2014) 3, pp. 298-309
Persistent link: https://www.econbiz.de/10010384977